SOLVED: Apple Mail Stripping Omniture Attachments

Hi folks.
Several archived threads around here about Apple Mail stripping attachments from Omniture SiteCatalyst reports.
Just wanted to report that I have "solved" this.
There's something wonky in the way that Omniture sends MIME encoded emails. I have no idea what it is. However, if you enter a ticket with Omniture, they can switch your account so that you do not receive attachment reports with fancy HTML. Instead, the body of the email is text-only and the attachments are preserved.
They can also apply this across the entire domain so that anyone in your organization will automatically get the "fix".
- Jamie
P.S. Quotes because this is obviously neither solved or fixed. :P

jamiegrove wrote:
P.S. Quotes because this is obviously neither solved or fixed. :P
If you send a copy of one of those reports to me at info at etresoft dot com, I can tell you exactly what the problem is and how to get it fixed.

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Process:               Mail [2457]
Path:                  /Applications/Mail.app/Contents/MacOS/Mail
Identifier:            com.apple.mail
Version:               8.0 (1990.1)
Build Info:            Mail-1990001000000000~3
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Mail [2457]
User ID:               501
Date/Time:             2014-11-04 12:10:03.027 -0500
OS Version:            Mac OS X 10.10 (14A389)
Report Version:        11
Anonymous UUID:        0FA7D971-C2E1-8717-A217-358425D52214
Time Awake Since Boot: 63000 seconds
Crashed Thread:        8 Dispatch queue: com.apple.root.default-qos
------(truncated crash log to VM ----
VM Region Summary:
ReadOnly portion of Libraries: Total=288.6M resident=105.0M(36%) swapped_out_or_unallocated=183.5M(64%)
Writable regions: Total=1.2G written=39.9M(3%) resident=66.7M(6%) swapped_out=21.4M(2%) unallocated=1.1G(94%)
REGION TYPE                        VIRTUAL
===========                        =======
Activity Tracing                     2048K
CG backing stores                    11.1M
CG image                             1948K
CG shared images                      496K
CoreAnimation                        11.8M
CoreData Object IDs                  4100K
CoreGraphics                            4K
CoreImage                              72K
CoreUI image data                     244K
Foundation                              4K
Image IO                              464K
JS JIT generated code               128.0M
JS JIT generated code (reserved)    896.0M        reserved VM address space (unallocated)
JS garbage collector                  320K
Kernel Alloc Once                       8K
MALLOC                              113.1M
MALLOC (admin)                         32K
Memory Tag 242                         12K
Memory Tag 251                         76K
OpenCL                                 48K
SQLite page cache                    6144K
STACK GUARD                          56.1M
Stack                                14.2M
VM_ALLOCATE                          17.9M
WebKit Malloc                        1864K
__DATA                               33.6M
__IMAGE                               528K
__LINKEDIT                           72.7M
__TEXT                              215.9M
__UNICODE                             544K
mapped file                         119.4M
shared memory                           4K
===========                        =======
TOTAL                                 1.7G
TOTAL, minus reserved VM space      812.3M
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iv>
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--001a11c249488ce20604f4d3bcb6
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greetings,
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Message was edited by: Mike Boreham

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Is this in an environment where an MS Exchange Server is being used? Seeing a file change to .dat would often point to that.
Plain Text should be the plan of action for users of Apple Mail, but something (probably the Exchange Server) is messing that up. See:
http://support.microsoft.com/kb/138053
and also related:
http://www.pchell.com/support/winmaildat.shtml
Moving to Leopard would probably not solve this -- the administrator of the exchange server must act.
Also the problem with winmail.dat files is known to impact other email clients used even on Windows computers.
Ernie
Message was edited by: Ernie Stamper

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Sandlines,
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SOLVED: Apple Mail Stripping Omniture Attachments

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