SOLVED: BlackBerry Desktop Manager Has Stopped Working

Question

Good morning.
Let me start off by saying I have a Dell laptop runing Vista 64 bit with 4 gig ram.  I have Desktop Manager v 4.7 installed and has been working great synching my Outlook calender and my Blackberry.
Starting about a week ago, the synch process gets all the way to the end and I get a message saying:
"BlackBerry Desktop Manager Has Stopped Working" and I have the choice to "check online for a solution and close the program" or "close the program".  When I click on "view problem details I get this:
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: DesktopMgr.exe
  Application Version: 4.7.0.37
  Application Timestamp: 49c1b7ab
  Fault Module Name: StackHash_6d57
  Fault Module Version: 6.0.6001.18000
  Fault Module Timestamp: 4791a783
  Exception Code: c0000374
  Exception Offset: 000aada3
  OS Version: 6.0.6001.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 6d57
  Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
  Additional Information 3: 2dc5
  Additional Information 4: dbcf31406c7084dbad1f33e2de526f4e
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Any ideas?
Message Edited by The_Geek on 09-29-2009 06:51 AM
Message Edited by The_Geek on 09-29-2009 07:38 AM
Solved!
Go to Solution.

Answer 1

I found this on another site:
1.) Start the Desktop Manager software 
2.) Connect the blackberry using USB Connector
3.) Select "back-up and restore"
4.) Select "advanced"
5.) Look at the list of information showing in the "device memory" window on your computer
6.) Select "calender all" and DELETE it
7.) Go back to the main screen and syncronize.
8.) Everything should work fine!
In essence it was a corrupt calendar data file on the Blackberry device, apparently.