[SOLVED] Cannot Add Files to Existing Briefcases; New Briefcases OK

I have a user - probably the only user I can recall ever using this feature - that is unable to add files to existing briefcases.
When attempting to drag & drop a file into a briefcase (any) a small window or pop-up appears & disappears and the file isn't present. The pop-up displays and hides all too fast for us to see what was written as it happened well under a second.
The problem seems specific to the existing briefcases:
If the user creates a new briefcase, and copies the files from the old briefcase into the new, just like above nothing actually gets copied into the new briefcase.
If the user copies the files from the old briefcase into their desktop, then copies the files from the desktop into the new briefcase, it works fine.
So the current fauxlution (faux+solution) is to go through the latter process, but they have a few dozen briefcases and that's going to take some time.
To be quite candid, I'm not entirely sure where to begin - how does one go about fixing a broken briefcase?

Hi,
Sorry but I'm afraid to say that with limited information, it's somewhat hard to find out what exactly happened. What is the result when copying from a new briefcase to another new briefcase directly? Are there anything recorded in the event viewer?
Might be helpful for troubleshooting.
Since we're unable to reproduce this issue, I recommend you use process monitor to trace the process when copying the files form old to new briefcase.
https://technet.microsoft.com/en-us/library/bb896645.aspx?f=255&MSPPError=-2147217396
Regards
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[SOLVED] Cannot Add Files to Existing Briefcases; New Briefcases OK

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