[Solved] CS4 - Updates impossible

Hi all (and happy new year)
I'm currently trying to update Photoshop and it always fail. ( Note that I use a french version, so my translation of the menu/terms might be slightly different)
Here is what I do:
I'm using the Help -> Updates... menu, then I wait a little bit for the update search.
Next I have a windows confirming that I have 4 updates availables for 179,3 Mo.
If I go in the preference, the download path is set to the default: C:\Users\Claude\AppData\Local\Adobe\Updater6\Install
Now if I click the Download and install updates button, it start downloading the Adobe Extention Manager CS4 2.1 update, and so on with the next 4 updates ( photoshop 11.0.1 update, and the camera raw, etc.)
Near the end of the download Windows 7 ask me for a authorisation confirmation, wich I accept. Then a Dos Prompt box open and close really quick, and I get an error from the updater tool saying that the update failed and to try again later with the 3 choice that doesn't help: Retry, Skip, Cancel -- btw, it reming the the famous Retry/Ignore/Fail os our old MS-DOS .
All the update fail ( If I skip, the second will fail, then the 3rd, etc.)
If I retry, it will also fail again.
The updater give absolutly no detail on what the problem could be.
Few notes:
- I've tryed the update the antivirus ON and also OFF
- It's a brand new 2 days old formated installation of windows 7; so no malware yet.
- Note that I also have photoshop CS3 installed on the same machine.
Pre-Edit ( I understood before posting, but as everything is typed, I'll post with the solution):
The error is asking to close photoshop, and not that it's an error while updating photoshop.
So yes, you must open photoshop to start the update, and you must then close the program when the update start. The updater will not do it by himself.
Hope this will help 1 or 2 people out there !

My suggestion is to go to the Adobe Update Downloads section for CS4:
http://www.adobe.com/support/downloads/collection.jsp?collID=1&platform=Windows
Choose the download you need...  save it to a location you know... close Photoshop... run the download. All will be well...

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    Last edited by HalosGhost (2013-08-21 17:01:46)

    So I added /boot to my fstab with option "auto" to not rely on the systemd-efi-generator and /boot was mounted just fine. Then I set noauto,x-systemd.automount and the autofs mount point was created as expected. Then I removed the /boot entry in fstab again and the systemd-efi-generator seems to work fine again...
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    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{13F339C5-D5B9-41FD-8A7B-1238231C5332}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C2W6B</PKey><PID>00426-292-1299966-85765</PID><PIDType>5</PIDType><SID>S-1-5-21-2451738923-860975475-1044764223</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>6459CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC9WW (2.29 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20110318000000.000000+000</Date></BIOS><HWID>7E6A3B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-129996-00-1033-7600.0000-3502010
    Installation ID: 006331326732895831680071837781562523717002697036843352
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: C2W6B
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 06/19/2012 00:04:42
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAQABAAAAAgABAAEA6GFizC3FgIUan7BULghGgwAtOoH6Et7WRgY2FRoIKoU=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC LENOVO TP-7L
    FACP LENOVO TP-7L
    HPET LENOVO TP-7L
    BOOT LENOVO TP-7L
    MCFG LENOVO TP-7L
    SSDT LENOVO TP-7L
    ECDT LENOVO TP-7L
    TCPA LENOVO TP-7L
    SLIC LENOVO TP-7L
    ASF! LENOVO TP-7L
    SSDT LENOVO TP-7L
    SSDT LENOVO TP-7L
    SSDT LENOVO TP-7L
    SSDT LENOVO TP-7L
    Tried this:
    1) Open an Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    7) Type: rename tokens.dat tokens.bar
    8) Type: %windir%\system32
    9) Type: net start sppsvc
    10) Type: slui.exe
    11) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automaticly.
    But it still says Windows 7 Activation was Successful.

    I only discovered this problem a month after replacing my system HDD with an ssd Drive for a Vista sp2 Dell studio 1735 . But in my case all drivers  were  up to date. However this post triggered the right path to a solution. Though it is more
    a workaround ... . Perhaps this will help others, an even more perhaps bring a microsoft engineer to make a small adaption to the vista windows update tool ....
    So the problem seems that Windows Update checks for its datastore if the file is alined with the HDD underneath. But it seems that this check fails for an ssd with a 4K sector size.
    Lucky I had another HDD in my laptop, which is required for this work around to work :-(. So the following shows the problem (and I think Windows Update does an alike test).
    cd \windows\SDold\DataStore (so use cd \windows\SoftwareDistribution\DataStore if you didn't try the "ren" action yet as mentioned in many posts)
    esentutl /g DataStore.edb  -> (result) Operation terminated with error -583 (JET_errSectorSizeNotSupported, The physical sector size reported by the disk subsystem, is unsupported by ESE for a specific file type.) after 0.15 seconds.
    cd D:\        (to a 512 byte sectored HDD )
    esentutl /g C:\Windows\SDold\DataStore\DataStore.edb     -> (succeeds! normal verification output)
    So I tried (the junction tool can be downloaded from sysinternals):
    net stop cryptsvc
    net stop wuauserv
    robocopy /mir C:\Windows\SDold\DataStore D:\DataStore
    robocopy /mir C:\Windows\system32\catroot2 D:\catroot2   (I now think this is not needed, but I started with an Technet post (and many others ...) that put me on the esentutl track... , which is also why the "net stop cryptsvc" is present.) 
    C:
    cd ..\SoftwareDistribution
    rmdir /s /q DataStore
    junction DataStore D:\DataStore
    cd ..\system32   ( again not sure if needed, also counts for the next 2 commands).
    rmdir /s /q catroot2
    junction catroot2 D:\catroot2
    net start cryptsvc
    net start wuauserv
    And windows update worked again ! Check the C:\windows\WindowsUpdate.log
    Of course this is just a workaround, but perhaps this puts another searcher on the right track. And perhaps it makes a Microsoft engineer update the responsible code ... as to be aligned on disk does not seem crucial for the databases used for this "application"
    Sorry had to remove links for sysinternals and cc734083(v=ws.10).aspx (esentutl, which is a vista specific command) both Microsoft links, as Microsoft has not yet verified my account ...

  • [SOLVED] Since updating to Java 1.6.0_33 on my MacBook running OSX 10.6.8, websites say Java not installed in Firefox, but works in Chrome

    I work for User Testing, which uses a Java-based screen recorder to make videos of people using commercial websites and offering spoken feedback on the site. Since installing the Java 1.6.0_33 update for Snow Leopard on my MacBook, the User Testing screen recorder does not recognize that Java is installed, and won't work.
    If I switch to Chrome, all works smoothly. I have the latest version of Firefox, and have installed the latest updates. I have opened Java Preferences in my Utilities, and made sure that the checkbox "Enable applet plug-in and Web Start applications" is checked. I have cleared the cache and cookies in Firefox. The problem still persists.
    User Testing says no other Mac users have reported the problem, and so they cannot help me. I rely on a Firefox add-on that is not available for Chrome to notify me of new User Testing jobs (which are normally claimed in seconds), so it is not practical for me to simply switch to Chrome or another browser.
    Interestingly, when checking my plugins in order to fill out the information required below in this help request, I was sent to a Firefox page that says "For your safety, Firefox has disabled your outdated version of Java. Please upgrade to the latest version."
    When I click the link, it says that Apple supplies its own version of Java, which of course I have already installed. Guess this is the root of the problem, but how do I fix it?
    EDITED TO ADD SOLUTION:
    After even more Googling, I eventually stumbled on the solution. In the Firefox menu, I chose Help>Troubleshooting Information, and clicked "Show in Finder" under Application Basics. I then quit Firefox, clicked on the Profile folder, deleted the file "pluginreg.dat", and restarted Firefox. Java now shows up among my plugins, and is enabled by default. The failure of pluginreg.dat to update automatically was supposed to be an old Firefox problem that has been solved, but apparently that is not always the case.
    Thank you to everyone who answered.

    I read somwhere that firefox disables certain versions of java because it might give control of your computer to other malicious websites
    I think you have to go to the java website and down load the version you need and enable it in firefox's prefrences
    Sorry I may be a veteran in using firefox, but I know very little since I hardly had problems with mozilla untill just very recently hope this helps

  • I recently deleted and reinstalled by Photoshop CS2 and the CS4 update  I purchased.

    Once the CS4 package up been opened, I tried to update it, but the updates all failed. One major problem I am having: I can not open RAW files...what should I do?

    you can update directly:  https://www.adobe.com/downloads/updates/

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