Solved error 1602

I was surprised to get error 1602 when upgrading an iPhone from 1.1.3 to 1.1.4.
This did not happen on my or my wife's phone, but it did happen on both of my kids phones.
After reading bizarre solutions used by other users, I decided to solve it.
The solutions seams to be - making an user account on your Mac for each iPhone user, logging in to that user and doing an update.
<Edited by Moderator>

I recently had the oportunity to update 4 iPhones here in our office. Two updated fine but two failed. The two that updated fine were plugged directly into the pc (desktops)and used the orginal dock that came with the iPhone. The two that failed were laptops that were on docking units and the usb connection was on the docking unit. After connectiong the cable direcly to the usb port on the labtop (bypassed the Docking unit), I was able to restore and to update without any problems. Also, one of the laptops had a third party iPhone dock, that would accomodate a case on the iPhone. That third party dock was also bypassed and the cable connected directly to the laptop from the iPhone. All worked fine by doing this.
I would suggest that to update, that you connect directly to the usb port that is on the pc/laptop and directly to the iphone (either the cable or supplied dock). The third party stuff worked great on syncing, etc., but could have been the problem with updates.

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TS3694 ?? I have Iphone 3G , when i update software & during iphone restore software 3.1.2. i got error 1602. how i can solve it

?? I have Iphone 3G , when i update software & during iphone restore software 3.1.2. i got error 1602. how i can solve it ?

http://support.apple.com/kb/TS3694#USB

SOLVED - iPhone Bricked by Update Device Driver Not Installed Error 1602

iPhone 4 / Windows 7 x64 / iTunes 9.2.1.5
My iPhone normally interfaces with iTunes on my PC via USB cable without issues.
iTunes prompts to update the iPhone when a new version of iOS is released. Each time, the update has failed as described here: http://support.apple.com/kb/ts1275.
The update process stops, the "Connect to iTunes" screen is all that displays on the phone, and an utterly informative alert message comes up in iTunes along the lines of "Error 1602 (or 1604), The iPhone could not be restored. An unknown error occurred." Along with this, the iPhone ceases to be recognized as a USB device by Windows 7, with a little notification tray pop-up informing me that "Device Driver Software was not successfully installed". The iPhone no longer shows up as a device in iTunes.
The generic troubleshooting steps listed at http://support.apple.com/kb/ts1275 (changing USB ports, changing USB cables, restarting the computer, uninstalling and reinstalling all Apple software, etc., etc.) were a useless waste of time, but following the links for USB troubleshooting led to this page: http://support.apple.com/kb/TS1538
As instructed there, I located the Apple Mobile Device USB Driver in Device Manager. It appeared listed as "Apple Recovery (iBoot) USB driver" with a yellow exclamation point; thus I attempted to reinstall the Apple Mobile Device driver. First I uninstalled the existing driver, then scanned for hardware changes, then tried to update the driver as described. However, the path where the driver files were supposed to be (C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Driver) did not exist; the Driver folder was missing.
After Googling a little I came across http://discussions.apple.com/thread.jspa?threadID=1949672 and http://discussions.info.apple.com/thread.jspa?messageID=10806341. Following the instructions there, I was able to pull the device drivers (usbaapl64.sys, usbaapl64.cat, usbaapl64.inf and usbaplrc.dll) out of the iTunes installation program (from AppleMobileDeviceSupport64.msi, using WinRAR / Universal Extractor), put them in the previously nonexistent Driver folder and make Windows use the drivers.
Happily, this manual driver reinstall allowed Windows / iTunes to recognize the iPhone and proceed with the update / restore process. I had to repeat the driver reinstall process a couple of times during the iPhone restore - as it progressed, it kept switching the driver back to something nonfunctional - but the restore eventually went through, allowing me to keep my apps, data, history, etc. At least, until the next iOS update.

Hi liam3w,
Please try to reset BIOS, if problem remains, please kindly contact local lenovo for hardware inspection.
Please enter BIOS be pressing F1 in "ThinkPad Screen", F9, then F10.
Fred
T61 + X201i

Error:1602 , Adobe Acrobat Updater - Update Failed

My operating system is Windows 7 Professional, 64-bit
After installing Creative Suites 4 and downloading updates, I received an Acrobat Updater notification that Updates were available.
I clicked on the Adobe Acrobat Updater icon and ultimately got the following Error.
Adobe Acrobat Updater, Update Failed, Error:1602
This was solved by going to C:\ProgramData\Adobe\Acrobat\9.2\ARM
I deleted the contents of the ARM folder and then ran "Check for Updates" from Adobe Acrobat. This re-populated the ARM folder with the correct folder and files. Updater ran and I followed the instructions to restart my computer and now it works well.

Ronald Segerstrom for questions regarding an Acrobat specific update please repost your inquiry to the Acrobat Windows forum.

Errors 1602 and 1604 trying to update from 1.1.4 to 2.0!!!

Hi all.
So I have two iPod Touch devices in my home. I purchased and downloaded the 2.0 update this morning. It got halfway through the update and then died, leaving the iPod in recovery mode where the display shows the sync cable and the iTunes icon. At first it gave me the 1602 error, and every time I tried to Restore it, iTunes would think about it for several minutes and eventually give me a 1604 error.
After two hours on the phone with Apple support, I got it to work by plugging the iPod into a different USB port on my computer.
Updating the second iPod had similar difficulties, except I couldn't fix it by switching USB ports. Another call to Apple, and again no real solution. They had me go to another PC and try restoring and iTunes then downloaded the 1.1.4 firmware and installed it, although my iPod was now wiped.
I tried the 2.0 update on the new computer and now I'm right back to the 1604 error.
What the heck is going on?!? Two different computers and I can't update this thing.
It is NOT jailbroken or in any way modded - it was purchased brand new from Best Buy and has been treated like a baby its entire life.
I am desperate, frustrated, and exasperated.
Anyone, please, pretty please, oh please . . . can you help me?
Paul

Hello all, I have the same problem. It is very frustrating. I have a single iPod Touch and two USB ports. The following steps have been taken, starting with my OOTB 1.1.4 iPod Touch running Windows XP:
1. Upgrade iTunes to 7.7, purchase version 2.0 of software for $10 and attempt to install via iTunes - failed with Error 1602
2. Exited recovery mode (this process has to be completed after each failed attempt as otherwise I am stuck with the USB cable / connect to iTunes image on the Touch's screen), attempted to perform restore via iTunes, selecting 2.0 software as source - failed
3. Kicked out of recovery mode, attempted restore, selecting 1.1.4 software as source - failed
4. Uninstalled iTunes / Quicktime / Apple Mobile Device Support / Apple Software Updater as per WinXP instructions at http://support.apple.com/kb/HT1925?viewlocale=en_US. Repeated attempts above - failed
5. DID NOT kick out of recovery mode, closed iTunes, started iTunes again. Prompted with "Detected an iPod in recovery mode, must be restored before use" - clicked restore, selected 2.0 as source - failed
6. DID NOT kick out of recovery mode, closed iTunes, started iTunes again. Prompted with "Detected an iPod in recovery mode, must be restored before use" - clicked restore, selected 1.1.4 as source - failed
7. Did several of the above steps with nothing else connected to USB ports, and switching up the USB ports - failed
I seem to have exhausted all tips I have found online through Google and various forums, including the ridiculous instructions from Apple to just remove all Apple software and reinstall. What a waste of time. Anyway, the ONLY tip I have not attempted is to perform a restore / upgrade on a second computer - I don't have access to one at the moment and would like to solve this another way.
I am definitely open to more suggestions as I would really like to get 2.0 up and running. I mean - I paid for it and this Touch is only about 3 weeks old!

I was halfway thru updating ipod touch software, got error 1602

I was halfway thru updating ipod touch software, i walked away from computer and when i came back there was an error "1602" and a picture on my ipod (requesting to connect to itunes?) but WILL NOT WORK AT ALL!
What's going on? Seems like a lot of people are having similar problems all at the same time.

From the article cited at the end of my post:
Error 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1603: If you receive this error and the iOS device is not automatically placed into recovery mode, it may be necessary to do so manually. Refer to iPhone and iPod touch: Unable to restore for steps on placing iPhone into forced recovery mode. Also, remove the IPSW and attempt to restore again. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the USB 30-pin dock-connector cable. If the issue persists on a known-good computer, the device may need service.
http://support.apple.com/kb/TS1275

Iphone4 stuck in recovery after attempted update failed error 1602

Hi
My iphone was running outdated software and i tried to update via Itunes
The phone is an Iphone4, UK phone on orange, never jailbroken or messed with
I plugged the phone in with the latest version of itunes and it said "your software needs to be updated... etc "
So i clicked the OK button, it went through the motions of backup and verifying and started updating,then it got stuck on the screen saying "iphone is being updated "or the like i left it for half an hour and a message came up saying Iphone could not be updated due to error 1602 etc etc
The phone now has a pic f the USB on screen does not get recognised by Itunes
I have deleted itunes and the device driver support and re installed, no luck, so i tried another iphone, it connects and shows up no problems
I have read lots of googled info on getting out of recovery by combinations of power and home button presses but no combination works as yet
I have tried to get into DFU mode but no luck
It seems as though everyone wants me to download programs to fix this like tiny umbrella and recovery fix etc. i do not want to do any of this so please dont advise this
Please help
Stuck wihout a phone is doing my head in
Steve

OK i have had a little luck
I removed the USB and tried another port. and it seems to be connecting at the moment .
I'll update soon

IOS 4.3.5 update failed (persistent error 1602) - Apple's Support steps don't work

Hi guys,
So I seem to be having very bad luck with my iPod Touch, 4th Gen. What happened this time is pretty much what happened when I tried to update to 4.3.4, as described in this thread: https://discussions.apple.com/thread/3179905
So I got an error 1602 this time, I followed all the steps you find in the apple support page (ie, unninstalling and reinstalling everything in a particular order), only to have my iPod bricked once again. The computer doesn't recognize it at all, iTunes doesn't either. Entering DFU mode does nothing.
Last time, the solution was to connect my iPod to a friend's computer, and it restored it, then it worked again on my computer. But I'm not willing to keep asking that friend to use her computer just to restore my iPod after every iOS update, that's just unreasonable.
I'm hoping someone can help me find the better solution this time, so here are my logs:
This is the Device Connectivity Test log:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. N53Jq
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 002CADB8038793C8
Current user is not an administrator.
The current local date and time is 2011-08-07 11:16:17.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 425M
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Fresco Logic xHCI (USB3) Controller. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (4th generation) running firmware version 4.3.4
Serial Number: C3RFN9ELDCP9
And this is the iPod Update log, just before all went to smitherins:
2011-08-07 09:50:32.847 [4716:610]: restore library built Feb 7 2011 at 06:28:58
2011-08-07 09:50:32.847 [4716:610]: iTunes: iTunes 10.4.0.80
2011-08-07 09:50:33.099 [4716:610]: iTunes: Current software version: 8K2
2011-08-07 09:50:33.099 [4716:610]: iTunes: Software payload version: 8L1
2011-08-07 09:51:05.721 [4716:7e0]: iTunes: Specifying Update boot image
2011-08-07 09:51:05.763 [4716:7e0]: *** UUID F6BC821C-65D2-4048-86A4-0F3A885F7497 ***
2011-08-07 09:51:05.765 [4716:7e0]: requested restore behavior: Update
2011-08-07 09:51:05.774 [4716:7e0]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\ANDR~1\AppData
\Local\Temp\PerD396.tmp\amai\debug\tss-request.plist
2011-08-07 09:51:06.775 [4716:7e0]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-08-07 09:51:07.375 [4716:7e0]: amai: AMAuthInstallRequestSendSync: received tss response (server version: 2.0.0)
2011-08-07 09:51:07.379 [4716:7e0]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\ANDR~1\AppData
\Local\Temp\PerD396.tmp\amai\debug\tss-response.plist
2011-08-07 09:51:07.853 [4716:610]: iTunes: Entering recovery mode, device 0279CAA8
2011-08-07 09:51:08.898 [4716:610]: afc> received kAMDeviceDetached action, device 0279CAA8
2011-08-07 09:51:25.907 [4716:158c]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6
-11E52236C576}\IB0000#333d0865
2011-08-07 09:51:25.907 [4716:158c]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-
4AF6-9AB6-11E52236C576}\IB0000#333d0865
2011-08-07 09:51:25.908 [4716:158c]: AppleDevice::CreateDeviceLocationID() failed, Error: 0
2011-08-07 09:51:25.908 [4716:158c]: WinAMRestore::AddAppleDeviceToDeviceList, CreateDeviceLocationID failed 1, error:
1359.
2011-08-07 09:51:25.909 [4716:158c]: WinAMRestore::ProcessDevNodesChanges: device: 0x07cb2c18, notify: 1143390208,
connected: 0
2011-08-07 09:51:25.920 [4716:158c]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1
-1E5C14FA8C54}\0000#333d0865
2011-08-07 09:51:25.920 [4716:158c]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-
404B-8CB1-1E5C14FA8C54}\0000#333d0865
2011-08-07 09:51:25.921 [4716:158c]: AppleDevice::CreateDeviceLocationID() failed, Error: 0
2011-08-07 09:51:25.921 [4716:158c]: WinAMRestore::AddAppleDeviceToDeviceList, CreateDeviceLocationID failed 2, error:
1359.
2011-08-07 09:51:25.921 [4716:158c]: WinAMRestore::ProcessDevNodesChanges: device: 0x07cb2c18, notify: 1143390208,
connected: 0
2011-08-07 09:55:08.494 [4716:610]: iTunes: Restore error 1602
So, can anyone help me out?

Have you tred this:
Error 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
From:
http://support.apple.com/kb/TS3694

Adobe photoshop cc 2014 crashes at startup / GC driver up to date (nvidia 740M) / windows 8 / uninstalled software reinstalled disconnected creative cloud and reconnect / nothing solved /error report ready to send

Help
in this for 3 and a half hours now and really nervous bout it.
adobe photoshop cc 2014 crashes at startup /
solely photoshop : lightroom illustrator indesign okay /
GC driver up to date (nvidia 740M) /
windows 8 /
uninstalled software and reinstalled from creative cloud app /
disconnected profil creative cloud and reconnect /
moved preferences out /
I just have installed a fresh OS windows 8 and nothing but the adobe apps /
nothing solved /error report ready to send
(edit)
funny cannot send the image of the errors because i DO NOT have a photoshop working version !)
(did the screen copy, exported in jpeg srgb from illustrator)

exported the error log from lightroom still not working as it seems like the file (it's a screenshot) is more than a 8mo size file !
i ignored i was using a 8k screen till now
please help
Cheers,
Arnaud.

While updating to the new ios5 software error 1602 appeared now is not responding???

while updating to the new ios5 softwhere error 1602 appeared now iphone is not responding,

http://support.apple.com/kb/TS3694#error1602

My IPOD Touch initially had a white screen. I tried correcting this by restoring default settings via ITunes. The Restore Failed with error 1602 and now the IPOD touch is completely dead. It will not power on or respond when I plug it into my PC via USB

My IPOD Touch initially had a white screen. I tried correcting this by restoring default settings via ITunes. The Restore Failed with error 1602 and now the IPOD touch is completely dead. It will not power on or respond when I plug it into my PC via USB. I get an error on my PC stating that device attached to USB port is not recognizable. Can anyone help?

Error 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Above from:
http://support.apple.com/kb/TS3694

Received error 1602 during update of ipod touch 4g

I was downloading a new update for my ipod touch 4g, it did backup but then stopped with error 1602. All my ipod shows now is an itunes emblem and a usb end. When I plug in the ipod it no longer shows in windows?? Help please.

Finally I had success, updating the device to IOS5. The solution was, to bring the Ipod to DFU mode. In this mode the update worked immediatelly. I used the already downloaded new OS and the update started without any problem on the first trial.
Here an (German) internet link to show, what to do to bring the device to this mode:
http://apfeltech.net/2008/11/basic-wie-komme-ich-in-den-dfu-mode/

Can not update error 1602 and can not restore error 1604 what is the solution

Have a IPod touch 4, can't update (error 1602) and can't restore (error 1604) any solution?

try this support article.

IPod touch dead after Unknown error 1602 during upgrade to OS 4.02

Attempted an upgrade to IPod touch OS 4.02 last night. This morning it showed Unknown error 1602. It won't power on. I plug it into either this computer or another (both with latest ITunes) and Windows "One of the USB devices has Malfunctioned, and Windows does not recognize it". Reboot of computer doesn't help. Holding power button or power and home button doesn't do anything.
No difference when attempting to plug it in while holding the home button (recovery mode). Has my daughter's ipod turned into a pretty brick?

bsleik wrote:
The computer doesn't even recognize the ipod as an ipod anymore.
see [_*iPhone, iPad, or iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date*_|http://support.apple.com/kb/TS1538].
also, make sure [_*Apple Mobile Device Service*_|http://support.apple.com/kb/TS1567] is installed and started.
JGG

Received Error 1602 while updating to 6.1.2

I Was Upgrading to 6.1.2 When Suddenly i Get The Message, Error 1602, Cannot Restore. So I Try Restoring It Again, But The Same Problem Keeps Coming Up. And My Ipod Touch Wont Even Switch On Now. What Do I Do? And Yes, I've Tried Putting It In DFU Mode, And I've Tried Nearly Everything. It Seems Like I Made A Huge Mistake By Asking My Dad To Get Me One Of These, I Should Have Gone With Android. At This Point, Even Windows Seems Better Than iOS, All I've Had Is Problems Since I've Bought This Thing.

Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1603

Solved error 1602

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