[SOLVED] HP jetdirect printer errors after updating net-snmp

Question

My office's HP printers weren't working anymore this morning, my cups log showed the following errors after a pacman -Syu.
It looks that libnetsnmp.so.25 is required by hplip 3.11.10-1, but the latest net-snmp  5.7.1-1 provides libnetsnmp.so.30.
168 D [31/Oct/2011:14:15:51 +0000] [Job 708] renderer command: gs -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs     -dDEVICEWIDTHPOINTS=612 -dDEVICEHEIGHTPOINTS=792 -sDeviceManufacturer="HEWLETT-PACKARD" -sDeviceModel="hp color LaserJet 3500" -dDuplex=    false -r600 -sIjsParams=Quality:Quality=0,Quality:ColorMode=2,Quality:MediaType=0,Quality:PenSet=2,PS:MediaPosition=7 -dIjsUseOutputFD -s    OutputFile=- -
169 D [31/Oct/2011:14:15:51 +0000] [Job 708] JCL: <job data>
170 D [31/Oct/2011:14:15:51 +0000] [Job 708]
171 D [31/Oct/2011:14:15:51 +0000] [Job 708] Starting process 3788: "gs -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer    =hpijs -dDEVICEWIDTHPOINTS=6..."                                                                                                         
172 D [31/Oct/2011:14:15:51 +0000] [Job 708] hpijs: error while loading shared libraries: libnetsnmp.so.25: cannot open shared object file: N    o such file or directory
[14:29]:sudo pacman -Q | grep net-snmp
net-snmp 5.6.1-4
[14:30]:sudo pacman -Qo /usr/lib/cups/backend/hp
/usr/lib/cups/backend/hp is owned by hplip 3.11.5-1
solution is to downgrade net-snmp:
[2011-10-08 21:56] upgraded net-snmp (5.6.1-4 -> 5.7.1-1)
[2011-10-31 14:24] Running 'pacman -U /var/cache/pacman/pkg/net-snmp-5.6.1-4-x86_64.pkg.tar.xz'
[2011-10-31 14:24] upgraded net-snmp (5.7.1-1 -> 5.6.1-4)
this might help someone else,

Answer 1

Hi groberts619,
Unfortunately the software you obtain from the Printer Software Update doesn't include the HP Scan application - only the print and scan drivers.  I just checked on your product and it doesn't appear that there are plans to release an updated HP Scan installer for this model.
On Mavericks it seems your best option will be to use Apple's Image Capture scan application.  You can find this application in the /Applications folder.  You also have the option to scan using Preview.  Look in the File menu for the command to import from a scanner.
FretnBoutNutn
I work for HP.
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