[SOLVED] iMessage and Facetime Authentication - iPad 2 Retina
Just a quick note on how I got Imessage and Face time Authentication to work after the issues started in late January:
Update to 8.1.3 that is supposed to fix issue, after update problem still exists.
Reset password for account used with Imessage/Facetime
Backup iPad via iTunes
Wipe iPad to clean slate
Sign into new iPad with same account settings and sign in to Imessage and Face time, should work with new password
Restore iPad from backup
Problem solved.
Just a quick note on how I got Imessage and Face time Authentication to work after the issues started in late January:
Update to 8.1.3 that is supposed to fix issue, after update problem still exists.
Reset password for account used with Imessage/Facetime
Backup iPad via iTunes
Wipe iPad to clean slate
Sign into new iPad with same account settings and sign in to Imessage and Face time, should work with new password
Restore iPad from backup
Problem solved.
Similar Messages
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Phone number not showing up in imessage and FaceTime on ipad or mac mini
I have the ipad, Iphone, and a mac mini. I am confused as to why my phone number is not showing up in imessage and facetime on my mac mini and ipad. I had it set up but for some reason it is not working now, it just shows my apple sign in email address. How can I fix this?
Hi, sarahr1987.
Thank you for visiting Apple Support Communities.
Here is a troubleshooting resources I would recommend going through when experiencing this issue.
Phone number missing on iPad or iPod touch
If your phone number isn't listed on an iPod touch or iPad, follow these steps:
Update to the latest version of iOS.
Verify that you're using the same Apple ID that you're using on your iPhone.
On your iPad or iPod touch, sign out of your Apple ID in the following locations:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
Sign in to your Apple ID with FaceTime and iMessage.
If your phone number still isn't listed, follow these steps:
Sign out of your Apple ID on all iOS devices, including your iPhone, in the following locations:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
Sign in to your Apple ID on your iPhone.
When activation is complete, your Apple ID and all verified email addresses should be visible in Settings > Messages > Receive At and Settings > FaceTime.
Sign in to your Apple ID on your other iOS devices.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/en-us/HT201349
Cheers,
Jason H. -
i just upgraded both ipad and iphone 4s to ios 6. now only my ipad gets imessaging! iphone imessaging says "waiting authentication". how does one fix this? i thought Apple was supposed to more problem free!
There is nothing to do. That is a status message that appears because you do not have a cellular network data connection. Since you only have Wi-Fi the iMessages will not be associated with your phone number. There is more information on "Waiting for Activation" at http://support.apple.com/kb/TS4268
Note the following quotation from that link:
You can still activate iMessage and FaceTime with your Apple ID when these status messages appear. You can see that you've activated FaceTime and iMessage with your Apple ID by tapping:
Settings > FaceTime > You can be reached by FaceTime at:
Settings > Messages > Send & Receive > You can be reached by iMessage at: -
Can't use iMessage and FaceTime on new iPad
I just bought the new iPad WiFi but I can't activate iMessage and FaceTime.. I get message about failed connection to the WiFi network although it is connected and I can browse the web, Facebook, get stream photos and such without trouble.
Ceci10 wrote:
If you were right next to me I WOULD KISS YOU!!!
If you could see what I actually look like you might change your mind.
However, I am very happy that you will be able to enjoy the rest of your weekend and that your problem has been solved. -
My iMessages and FaceTime they won't let me set up them they say my network connection is wrong but I have full network connection iPad 2
Check Settings>General>Date & Time>Set Automatically>On. Make sure that the time zone setting is also set correctly.
If that didn't solve the problem, restart your iPad and try again. If that fails, reset your iPad and try again.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
Okay. We have three Ipads in our house with only one Itunes account. When I go into imessaging and facetime on each of the devices, it wants to start switching my wife's cell phone and then the three emails associated with each Ipad to the contact information for all of the Ipads. As of this morning, only the imessaging and facetime are turned on my wife's iphone and ipad. My kids imessaging and facetime is turned off. Do you really have to have an itunes account for each device to make then work??? Any help would be very much appreciated.
RyanThere is only one solution. Each user must have their own separate user account. All of their respective data would be contained in their separate user accounts. This also means each will have a separate iTunes Library. If you all use the same third-party apps, then each will have to purchase their own copies under their own Apple IDs. Some data sharing is possible. See:
iTunes- How to open an alternate iTunes Library file or create a new one
iTunes- How to share music and video
iTunes- How to share music between different accounts on a single computer
iTunes- Setting up Home Sharing on your computer -
When setting up my new iPad and entering my own Apple ID my sisters number appeared on the imessage and facetiming; however her number is not associated with my Apple ID. How do I change the number to my own?
Turn iMessage and FaceTime off, reset the device by holding both buttons until the apple logo appear then let go and wait for it to restart. Then turn iMessage and FaceTime back on and enter the settings again
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When I got my iPad I created a new apple ID it was working fine but then one day when I went to the app store and checked my apple ID, as usual it asked for a password, I typed the password in and was very sure it was the right one because i've been using it for a long time. Then it said incorrect password. I tried to type it in again and again and again but it still said incorrect password. We checked if it still exists on apple.com but then it said no apple ID found or no matches to our records or something like that. So I decided to get a new one but still used the same email. I found out that if 1 email is associated with 2 different apple ID's it may cause problems but as I said we checked if the old one still existed on apple.com it said it didn't so I thought it was fine to use the email again. After that the app store was working fine. I can install games and apps. I knew I had to sign in to iMessage and FaceTime again because of the I got a new apple ID but whenever I try signing in, it always says "Incorrect password" and sometimes "check you internet connection". I've tried signing in over and over again but nothing worked I still can't sign jn to iMessage and Facetime. What do you think I should do?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Troubleshooting Messages http://support.apple.com/kb/TS2755
Cheers, Tom -
This is the listing of what we have:
Ipod Touch 4th Gen for daughter
Ipod Touch 5th Gen for another daughter
Ipad 3
Ipad Mini
Iphone 4S
Iphone 4S
For sharing/downloading convenience, all of these are linked to one apple ID. iMessage and FaceTime were working flowlessly when we set it up. Yes, there was a problem initially where some devices were receiving someone else's texts, but they were resolved when I went to Settings and chose a specific # or email address for each DEVICE (so there's no overlapping)
All of a sudden, my daughter's Ipod Touch 4th Gen started having problems sending messges. Sending bar will go up to the end then stop right before it gets completely full--end result, message not delivered. I tried to facetime her, but nothing happens. Sometimes when I try facetiming ipod touch 4th, I'd get an error message '____ is not available for FaceTime'
I've confirmed the email address associated with ipod Touch 4 has been added and verified under my apple ID. I've tried restoring the iPod in iTunes, hard resetting the unit, turning off and on iMessage/FaceTime... and still doesn't work.
All our software is up to date. By the time I started thinking maybe ipod touch 4th gen is getting old, my husband's newly bought ipad MINI started having the same problem.
This is really frustrating---help?We're screwwwwwed! Not THAT familiar to apple, just barely plugging along and dove in with two ipads and two ipod touches. Previous experience was just two ipods (160 GB) that I had to still rotate audio books out of every few months... well, for me. My wife doesn't use hers as much. ANYWAY, I lost a zillion things with the ipod classic since it didn't have a back-up option and many of the CDs I scrounged up when it first came out were already lucky to have survived college. 8 years later and the computer that had the original files had been replaced umpteen times. ipods failed and decided to quit being a tight wad. Not sure if these gifts are worth it yet.... well, two of them were.
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Can I use the same Apple ID for iMessage and FaceTime services simultaneously on two different devices - iPhone and iPad? It seems those are competing to each other, and the services work on one of them only (iPhone).
Many thanks, Sir! Both are mine and it's good to know that imessage can work on both with the same Apple ID. Will now have to find out why imessage stopped working on iPad when it started on iPhone (new). After exploring the forum I understand that there may be plenty of reasons why imessage does not work, even though it worked previously on the same device with the same ID.
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How do I change the phone number that ipad is using for iMessage and FaceTime
Since the latest iOS update my ipad uses my husbands phone number for iMessage and FaceTime. How do I change the phone number to match my iPhone?
Sign out of FT and iMessage on both your iPad and your iPhone. Sign back in on the iPhone. Wait for everything to activate. Then, sign back in on the iPad using the same Apple ID.
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How can i use 2 different apple ids for imessage and facetime on 1 ipad?
How can i use 2 different apple ids for imessage and facetime on 1 ipad?
Do you mean can you use one Apple ID for FaceTime and one for iMessage? You should be able to. Or, do you mean, can you log into iMessage (or FaceTime) with two Apple IDs at once? No.
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New iPad is not working for iMessage and FaceTime ?? Help
Just purchased the new iPad today it will not let me sign on to iMessage and FaceTime but I am connected on wifi .... Help.
Using FaceTime
http://support.apple.com/kb/ht4319
Trouble-shooting FaceTime
http://support.apple.com/kb/TS3367 -
IMessage and Facetime not working in 8.3 (iPad 3 Wifi)
After updating to iOS 8.3 iMessage and Facetime is no longer working. iMessage receives messages now and then but is extremely unresponsive, often crashes, and usually only the last message shows. Some of the older ones show at times, but most seems gone. The Messages and Facetime tab in Settings also are extremely unresponsive..takes about half a minute to open. Usually, but not always, I'm told to log on with my Apple ID, which it won't do.
I tried calling my iPad with Facetime. Nothing. Half an hour later it suddenly rang once...
Apps closed, iPad restarted several times to no avail.Thank you for using the Apple Support Communities
What I would suggest doing is signing out of both services and then rebooting your iPad.
iMessage
Settings --> Messages --> Sign Out
FaceTime
Settings --> FaceTime --> Sign Out
Once your iPad has finished rebooting than sign back into iMessage and FaceTime.
As a side question, are you using Apple's 2 Step Verification for your Apple ID? This is a setting you manually have to turn on so chances are, if you didn't turn it on than you don't have 2 Step Verification. -
Using an ipad overseas need info on imessages and facetime
my daughter is traveling to africa, we live in new england. both of us have the ipad2. we would like to use the imessage and facetime but not sure how it works and if it is connected to her minutes/text plan on her verizon cell iphone4? she will not be bringing the iphone4 nor will it be on at all during the time she is away but she says all her contacts from her phone went to the ipad, thus is she messages using the ipad2 to someone else's iphone or my ipad will we be charged?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom
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