SOLVED - iPhone Bricked by Update Device Driver Not Installed Error 1602

iPhone 4 / Windows 7 x64 / iTunes 9.2.1.5
My iPhone normally interfaces with iTunes on my PC via USB cable without issues.
iTunes prompts to update the iPhone when a new version of iOS is released. Each time, the update has failed as described here: http://support.apple.com/kb/ts1275.
The update process stops, the "Connect to iTunes" screen is all that displays on the phone, and an utterly informative alert message comes up in iTunes along the lines of "Error 1602 (or 1604), The iPhone could not be restored. An unknown error occurred." Along with this, the iPhone ceases to be recognized as a USB device by Windows 7, with a little notification tray pop-up informing me that "Device Driver Software was not successfully installed". The iPhone no longer shows up as a device in iTunes.
The generic troubleshooting steps listed at http://support.apple.com/kb/ts1275 (changing USB ports, changing USB cables, restarting the computer, uninstalling and reinstalling all Apple software, etc., etc.) were a useless waste of time, but following the links for USB troubleshooting led to this page: http://support.apple.com/kb/TS1538
As instructed there, I located the Apple Mobile Device USB Driver in Device Manager. It appeared listed as "Apple Recovery (iBoot) USB driver" with a yellow exclamation point; thus I attempted to reinstall the Apple Mobile Device driver. First I uninstalled the existing driver, then scanned for hardware changes, then tried to update the driver as described. However, the path where the driver files were supposed to be (C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Driver) did not exist; the Driver folder was missing.
After Googling a little I came across http://discussions.apple.com/thread.jspa?threadID=1949672 and http://discussions.info.apple.com/thread.jspa?messageID=10806341. Following the instructions there, I was able to pull the device drivers (usbaapl64.sys, usbaapl64.cat, usbaapl64.inf and usbaplrc.dll) out of the iTunes installation program (from AppleMobileDeviceSupport64.msi, using WinRAR / Universal Extractor), put them in the previously nonexistent Driver folder and make Windows use the drivers.
Happily, this manual driver reinstall allowed Windows / iTunes to recognize the iPhone and proceed with the update / restore process. I had to repeat the driver reinstall process a couple of times during the iPhone restore - as it progressed, it kept switching the driver back to something nonfunctional - but the restore eventually went through, allowing me to keep my apps, data, history, etc. At least, until the next iOS update.

Hi liam3w,
Please try to reset BIOS, if problem remains, please kindly contact local lenovo for hardware inspection.
Please enter BIOS be pressing F1 in "ThinkPad Screen", F9, then F10.
Fred
T61 + X201i

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Quote from: Svet on 09-July-08, 14:50:36
Use those:
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Can some one help me with diagnostic test result " apple mobile device driver not found"?

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Microsoft Windows XP Professional Service Pack 3 (Build 2600)
System manufacturer System Product Name
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013AC2C08548378
Current user is an administrator.
The current local date and time is 2012-06-28 15:23:45.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) G41 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:        {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
Description:            Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
IP Address:             192.168.1.3
Subnet Mask:          255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:      Yes
DHCP Server:         192.168.1.1
Lease Obtained:     Thu Jun 28 15:17:19 2012
Lease Expires:       Fri Jun 29 03:17:19 2012
DNS Servers:         192.168.1.1
Active Connection: LAN Connection
Connected:             Yes
Online:                    Yes
Using Modem:        No
Using LAN:             Yes
Using Proxy:           No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
G: Optiarc DVD RW AD-7220A, Rev 1.01
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
This is my post:
https://discussions.apple.com/thread/4063223
Please, we need your help.

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Thanks!!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite L775D
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number
Current user is not an administrator.
The current local date and time is 2013-01-08 11:16:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD Radeon(TM) HD 6520G
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod mini running firmware version 1.4.1
Serial Number: JQ******S42
<Edited By Host>

OMG same thing here; rather annoyed and now have set up accounts on 2 comps(both 64 vista ultimate); about to try my 32 bit vista on my lappy; we'll see... i don;t have high hopes thoush.
What i knew about iPhone before buying it:
What You Need
To use iPhone, you need:
A new two-year wireless service plan with AT&T
A Mac or a PC with a USB 2.0 port and one of the following operating systems:
Mac OS X version10.4.10 or later
Windows XP Home or Professional with Service Pack 2 or later
Windows Vista Home Premium, Business, Enterprise, or Ultimate edition
iTunes 7.3 or later, available at www.itunes.com
An iTunes Store account
An Internet connection
You must be at least 18 years old to open a new AT&T wireless account. You will need a
major credit card to open a new iTunes Store account.
Yeahyeah check all that stuff;
Oh well; just when i thought i'd finally cross over to the beautiful packaging of APPLE. I remember in design school that form follows function. Thanks.
Windows Vista

Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps.

Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps. The Apple Mobile Device driver is loaded and operating. The anti-virus software and firewall are not at fault (were uninstalled, and made no difference). The iTunes on my older machine running Vista does recognize the inoperative iPod (iTunes has detetced an iPod in recovery mode) and allows me to restore the device. Can anyone help to resolve this problem on the Windows 7 PC?

So yu tried all of this:
Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
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Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
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Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
If you had then time for an appointment at ther Genius Bar of an Apple store.

Apple Mobile Device Driver not found. ...

Nor Itunes neither my PC can view my Iphone, what is more, it is completely discharged.. Here's the diagnostics...
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver not found.
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0012B2100AAF8C28
Current user is not an administrator.
The current local date and time is 2011-06-30 20:40:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220M
**** External Plug-ins Information ****
Plug-in Name:          MiniLyrics Visualizer
Plug-in Loaded:          Yes
Plug-in Version:          0.8
Plug-in File Version:          Unknown
Plug-in Path:          C:\Program Files\iTunes\Plug-ins\iTunesMinilyrics.dll
Plug-in Name:          Last.fm AudioScrobbler
Plug-in Loaded:          Yes
Plug-in Version:          1.0.4
Plug-in File Version:          3.0.4.0
Plug-in Path:          C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
Genius ID: 46b8dbeb48d2ea73f185160d9ef3debd
**** Device Connectivity Tests ****
iPodService 10.3.1.55 is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Note: I simply unnistalled all apple programms, when my Iphone had errors, and installed the newer version... Maybe it is the reason why my Iphone is not being seen...

I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
This is my post:
https://discussions.apple.com/thread/4063223
Please, we need your help.

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I've tryed 4 different USB ports on my computer. The device Manager shows the Ipod w/ a ? and a ! in yellow. The add new hardware tells me, "Drivers for this device are not installed. Code 28." My computer reconizes that the ipod is plugged in, but will not do anything. There is no communication between the 2. Keeps telling me to insert cd for software for ipod.
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Hi,
Click Start > All Programs > Accessories > Run. the Run dialog appears,
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Enter the Device Manager.
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

My iphone is no longer working I have black screen with a picture of the itunes logo and a USB cable. When I try to connect my iphone to itunes the device is not detected, can anyone help me? I desperatley need my phone back

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Hi jngs & amyjo - have u sorted problem? I'm having exactly the same problem with my nano.During first installation of software, would not recognise new hardware when connecting ipod to the pc for formatting. I've uninstalled and reinstalled using both CD that come with nano and also latest software update available on itunes...but still will not recognise hardware when nano connected to pc. Have tried with several 2.0 ports - these r all ok cause i've connected other devices to them and they work fine. I've tried connecting nano to a friend's pc - he all ready uses a ipod (not nano) - same problem "does not recognise new hardware". The usb lead is fine as the nano charges when connected to port. Am planning to take nano back to Apple store in Blue Water (outside London) nxt wk. Why is it that things don't work even when you follow instructions to the letter!!!

How can I get my iphone to act as a drive not in iTunes?

How can I get my iphone to act as a drive not in iTunes?

TisiPhotography wrote:
I have at some point been able to take my photos and copy them and paste them into a folder on my hard drive. Now I cant do that because I'm forced into Itunes. I suppose I was asking the wrong question. How do I take my pics off the camera without usint Itunes or Iphoto?
You could use image capture, aperture or any other number of programs.
http://support.apple.com/kb/HT4083

SOLVED - iPhone Bricked by Update Device Driver Not Installed Error 1602

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