SOLVED (?): my problem with HotSync (USB, Zire 72 and Win XP)

As noted in many other messages, it is not uncommon for the HotSync to fail with USB connection when the "Local USB" option disappears from the manager menu.
I noticed this earlier today and like many others had information that I needed to transfer via USB to my computer.
After a number of false tries, I saw a message about using Device Manager to check the status of the handheld.  In my case, the device had a yellow blob with a "?" on it and when I right-clicked, it said the driver was not available.
Following another post, I located the drivers and used the Hardware Wizard to update the driver.  
This was not straightforward to me and I am posting to mention what worked for me.
The problem is telling the Wizard what file to use or ALTERNATIVELY where to find it OR what type of driver file to look for.
In my case, I told it to look in the palm directory (this is wrong, it is in the USB_Drivers subdirectory and I didn't realize it, or the Wizard didn't let me go to the subdirectory level).  The Wizard did not allow me to click OK (greyed out) and so I tried the alternative of looking by TYPE.  Here it displayed palm handheld as one type and I selected this, but again the OK was greyed out.
I took another look at the choices and selected ports and com (probably kind of an obvious choice for a USB connection <g>) and this one came up with a specific .sys file and I was now able to click OK.
The Wizard went through an install and afterward, I tried hotsyncing and it worked without a problem.
I believe the problem is caused at least in part because the Palm Install program doesn't install the driver in the subdirectory (in Win32?) where Win XP expects it.
Since the file is now in the right place, hopefully it is a real (permanent) solution.
Thanks for the messages others posted that helped me (hopefully) fix this.
Steve
Post relates to: Zire 72

Do you have the latest system driver updates.Think the latest update (version 2.78,updated through Live Update or the verion at nVidia website) does address that issue. I updated,however, I do not have any 2.0 devices so I am not sure that my 2.0 is working.They work fine for me at 1.1.
There is also a USB 2.0 patch version 5.1.2600.1106 available on Live Update as well. I have already updated that as well

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