Some 7945 phones have no missed, received, or placed directories when connected as remote proxy

We have about 20 7945s connected over the internet to our 8.6.2 CCM.  A few users report that they are able to see Missed, Received and Placed call info on the device using the directories button (I know corporate directories won't work without a proxy and external path to the CCM so this is not that issue). Most of the proxy phone users report these lists are empty on the device.  I cannot figure out which settings control this, if any.
can someone point me in the right direction?

Hi
thanks John46 for your reply, It seems like an awful lot of people are having the same issue right across he UK.. Just cant help thinking is this a sales ploy for all of us to transfer to Infinity... or even this is because of infiniy.. and BT have to throttle to ensure they get their stated bandwidth.
just had enough of paying out hard earned money(£47 per month) for less than sub- standard service.
I feel a cancelation coming on....
cheers anyway
'awaiting to be dispaointed at yet again'
Spoiler (Highlight to read)
Just cant help thinking is this a sales ploy for all of us to transfer to Infinity...
Just cant help thinking is this a sales ploy for all of us to transfer to Infinity...

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