Some called phone numbers blank on usage page

My sons phone line usage normally shows the phone number he called or the incoming phone number.  I've got a call that where there was no number and no indication of incoming/outgoing.
Is this a bug in the system or is some way an entered code is hiding the phone number?  
Please help on his old number we identified several older people trying to call his phone and had to change his number.

I know that for me, some of the calls will have the time of call, and minutes, but no telephone number.  But always by the next morning, those missing numbers are up. 
In my case now, yesterday I had a call on my detailed usage page with just the time and minutes used without the number.....today nothing at all is listed for that phone call???  Like the call never happened....but it DID....and it showed yesterday the time and minutes....today NOTHING!!!  Really frustrated, I need to get that telephone number back.  Accidentially erased from my phone after another call.  UGGHHHH!!!

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