Some comments on PDFs are not printed

Hello,
I've noticed that when making comments in Acrobat XI Pro, some of the comments are not printed as they are shown on the screen. For example, on one document I have a text box with two lines of text in it, but only the border of the text box and the second line of text prints. The first line is blank. I tried different printers and different documents, but it still happens. It's not always a text box, but usually text is omitted. I made sure "Documents and Comments" are selected to print.
The only way to get these to print is to turn on "Print as image". I DO NOT want this to be a fix though. I'd like to be able to use the printer color options as it worked in the past with Acrobat 9.
Can someone please help me? Thanks for your time.

Hi
You have a couple of options as I see it please try these steps given below might help you to fix your issue.
1) Go to Device Manager and uninstall the click on + symbol next to Keyboard then uninstall the standard keyboard then restart your unit and check.
2) Go to HP website and update the Bios on the unit.
3) Click start type Command Prompt check if all the numbers & alphabets works fine in this screen if not you might have to replace the keyboard.
If your notebook is still under warranty, contact HP and arrange to have the part replaced.
If you are out of warranty and would like a guide on replacing the part yourself, please let me know.
Let us know how it goes!
*Although I am an HP employee, I am speaking for myself and not for HP.
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

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