Some DVDs will play while others will not - told it's an HP brand problem

A new movie I bought refuses to play on my laptop, not matter which media player I choose. The computer recognizes that there is a disk inserted (though it doesn't recognize what movie it is), but when I try to play the disk the player will freeze.
I've been told that this is simply an HP brand problem with no viable solution, but I was hoping to learn more about it here.
The new DVD I bought is the correct region and my disk drive is not dirty or faulty as it will play other DVDs and CDs just fine. This new DVD works with my other DVD player and works perfectly in my roommate's Toshiba laptop.
Is there some sort of downloadable solution?

Lawcere,
Go to HP.com and update the dvd drive and the BIOS.
Here is a link to the update. You’ll need to select your country and have your product number.
You might also clear the upper and lower registry values.
As you play DVDs files will be stored in these folders that can sometimes cause problems.
Here is a link that will walk you through the steps.
Clicking the White Kudos star on the left is a way to say Thanks!
Let me know how everything goes.
Have a good day.

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- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
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- Restore from backup. See:
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- Restore to factory settings/new iOS device.
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Apple Retail Store - Genius Bar
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Some DVDs will play while others will not - told it's an HP brand problem

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