Some e-mails not displayed in MS Outlook 11

From late April to now (July) 2014, a number of messages received by my ISP (cox) were not displayed by MS Outlook. My ISP tells me that their server settings are correct, and that this problem is due to recent changes in MS Outlook. The e-mail omissions
seem completely random; there is no correlation with sender or format. How can I fix this?

Hi,
What is the account type anyway? IMAP or POP?
Let's start Outlook with the switch "/cleanviews", which restores the default view, and all custom views you have created will be lost:
Press Win + R, type "outlook.exe /cleanviews" in the blank box, press Enter.
This can make emails re-appear if they didn't appear due to the custom view.
Regards,
Melon Chen
TechNet Community Support

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Some e-mails not displayed in MS Outlook 11

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