Some elements of downloaded PDF not showing (Error: "For the best experience, open this PDF portfolio...")

I'm on a PC attempting to view a downloaded PDF. It's an application so the document is generated by our online system and aggregates info from the applicant as well as documents they uploaded. I can see most of the final product but the document uploaded by the applicant gives the error "For the best experience, open this PDF portfolio in Acrobat 9 or Adobe Reader 9, or later." I downloaded the latest Reader (DC) and when I searched to download the latest Flash Player I got a message that it should be up-to-date since I use Chrome. I've seen other folks having this problem; any suggestions?? Thanks in advance.

Thanks for your response! The document appears the same either way. I downloaded the file and have opened it with both Adobe Acrobat and Adobe Acrobat Reader DC.

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