Some email receipients can't open pdf - corrupted file message
I have sent an email with a pdf attachment created in Adobe Acrobat 9 Pro to a list of contacts. Most of the contacts are able to open the file with no problems. However, a small percentage are unable to open it, most stating that they are getting a message that the file is corrupted. It clearly isn't as when emailed back to me I can open it no problems.
Any ideas how I or they can resolve this issue.
The most likely suspect is that their email provider is using encoding to make the transfer of files faster. This is widely known to corrupt PDF's. To test either post the PDF file online and send them a link or Zip the PDF first then email it. If that works then you've found the problem.
As for why, when returned to you, they work. I can't say. Are they actually saving the file to their computer, attempting to open it and when it doesn't open, they are attaching THAT file to a new email to you or are they doing something else?
At any rate, try one of the suggestions above to see if that clears it up.
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First - sorry if I am violating rules - posted this same question to another thread that showed the same error message.
I am getting the same message with a file I JUST got off IRS website.
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Can you open a corrupt file? Help!
I was working on a job application and when I went to re-open it (using text edit, doc.), it wouldn't re-open. It said the file may have been corrupted, truncated, or saved in a different format. What do I do????
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This may because the attachment is a winmail.dat file. I would recommend taking a look at the article below for more information. Note: the article is written for OS X mail, but does also apply to this situation.
Mac OS X Mail: What is a winmail.dat attachment?
http://support.apple.com/kb/HT2614
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I have Adobe Reader Version 11.0.03 and can't open PDFs. Would appreciate some help.
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David_PDX wrote:
Hi Alex,
The trick to this whole thing is to scroll to the bottom of the message. There should be a dashed line at the bottom of the email message with text underneath it that says, "This message was downloaded as plain text." Underneath that it should say (in blue hyperlink text) "Download full message". Select that hyperlink, and the Excel file should download completely. You should then be able to select the document and have it open correctly.
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[IMG]http://i542.photobucket.com/albums/gg434/taylor_james_2008/image.jpg[/IMG]
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Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
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~/Library/Internet Plug-ins
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