Some FM cross-references do not convert to hyperlinks in RH

Some existing cross-references as well as new cross-references in a specific chapter within a book are not converted into hyperlinks in RH. The cross-references work fine in FM. Cross-references in other chapters in the book are converted correctly.  The problem started after  I killed Robohelp with the UI froze while performing an Update All.
After re-opening the project and updating the linked files in RH, a different character tag (blue italics) was automatically applied to the cross-references that were not converted to links. We tried deleting and recreating the cross-references, deleting and re-linking the affected chapter and importing the character and cross-reference formats from another book, but nothing has helped. Any ideas on what can we do to fix this problem?

Hello,
No, we were never able to solve the issue. We decided to unlink the files
and use only Robohelp instead of FM-Robohelp.
Yadira
Yadira Chaves
Technical Writer
Atrion International Inc.
Tel: +1.514.337.2114
Fax: +1.514.337.2115
Mailto:[email protected]
http://www.atrionintl.com/ & http://www.reachlegislation.com
Address: 4777 Levy, Montreal, Quebec, H4R 2P9, Canada
Avis:
Ce message ainsi que les éventuelles pièces jointes constituent une
correspondance privée et confidentielle à l'attention exclusive du
destinataire désigné ci-dessus. Si vous avez reçu ce message par erreur
nous vous remercions d'en informer l'expéditeur puis d'effacer
immédiatement ce message de votre système.
Disclaimer:
This e-mail and any attachments is a confidential correspondence intended
only for use of the individual or entity named above. If you have received
this communication in error, please notify the sender, and then delete
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From:
Pingjing <[email protected]>
To:
Yadira Chaves <[email protected]>
Date:
08/30/2010 01:34 PM
Subject:
Some FM cross-references do not convert to
hyperlinks in RH
Did you solve this issue yet? I have the exact same issue.
Thanks.

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    Yadira
    Yadira Chaves
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    Tel: +1.514.337.2114
    Fax: +1.514.337.2115
    Mailto:[email protected]
    http://www.atrionintl.com/ & http://www.reachlegislation.com
    Address: 4777 Levy, Montreal, Quebec, H4R 2P9, Canada
    Avis:
    Ce message ainsi que les éventuelles pièces jointes constituent une
    correspondance privée et confidentielle à l'attention exclusive du
    destinataire désigné ci-dessus. Si vous avez reçu ce message par erreur
    nous vous remercions d'en informer l'expéditeur puis d'effacer
    immédiatement ce message de votre système.
    Disclaimer:
    This e-mail and any attachments is a confidential correspondence intended
    only for use of the individual or entity named above. If you have received
    this communication in error, please notify the sender, and then delete
    this message from your system.
    From:
    Pingjing <[email protected]>
    To:
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    Date:
    08/30/2010 01:34 PM
    Subject:
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