Some hyperlinks not appearing in generated Word doc

When I generate a Word document, some of the hyperlinks show up, but not all.
I looked at Peter Grainge's site under Printed Documentation and issues, but didn't find anything that matched my problem. I also looked here on the forum, but didn't find anything.
I have a feeling it's a problem with style mapping because the links that aren't showing up are those that appear in lists (both ol and ul).
In other words, if I put a link in a paragraph that's a regular <p></p> paragraph, it appears in the Word doc and the link itself works.
If I put it in a <li></li> paragraph, the link does not carry over; there is no blue underlining and if you mouse over what should be a hyperlink, the cursor does not change to a hand icon.
Can anyone provide any suggestions?
I'm using RoboHelp 9 and Word 2010.

RoboHelp 10. I recently had a similar problem with hyperlinks not appearing in the PrintedDoc output, despite the following settings:
Conditional Build Expression = None
TOC = Default Table Of Contents, which contains all the topics that I want to appear in the output, but does not include every topic in the HTML Files (Topics) folder.
Retain hyperlinks
By comparing hyperlinks in a number of topics with the Word page, I found that hyperlinks in the Word document are not active when the target topic is in the root folder, but is not included in the TOC.
In the Print Document Content dialog box, I typically select TOC>Show all topics and click the double right-pointing arrows so that all the topics in the default TOC are in the right pane.
When I realized that hyperlinks to root topics were not active, I added the topics to the document content. To do this, I selected Top Level Folder and then selected each topic whose Help icon is white (i.e. not in the TOC) and clicked the right-pointing arrow to move it to the Content pane.
However, to make me happy on a Friday afternoon: "Internal error encountered. Failed to generate Printed Documentation".
I tried generating again, and now RH appears to be stuck on "Updating images". This happened the other day, too, and I waited 10 minutes before understanding that RH would stay stuck forever and would never even crash .
Here's what I think will resolve this particular issue. I'll put the renegade topics in the Default TOC so that hyperlinks to them will be active. This is not a problem for my end users because I don't generate their output from the Default TOC -- my project has five other TOCs that are used to generate WebHelp Pro. I only use the Default TOC to:
Edit topics in any module without having to open each individual TOC
Generate a "Test ALL" SSL that contains everything, so that I can search more easily across modules
Generate PrintedDoc for reviewers
Hope this information is useful to anyone who encounters this type of problem.
Carol

Similar Messages

I want to email a Pages document as a Word doc. I used to be able to do this by clicking on share then send via mail then on Word and an email would appear with my word doc attached. Now the email does not come up. Why?

I want to email a Pages document as a Word doc. I used to be able to do this by clicking on 'share' then 'send via mail' then on 'Word' and an email would appear with my word doc attached. Now the email does not come up. Why?

It's difficult to do more than guess when you don't say what version of OS X or Pages you're running, but if you're on the latest, have you tried the Share menu -> Send via Mail command?
If that doesn't help, you may have better luck if you ask in the Pages forum:
Pages
When you repost, be sure to include full details about your versions so that people know what it is you're working with.
Regards.

RoboHelp HTML v9 - Browse Sequence not appearing when generated

RoboHelp HTML v9
New project - eg not converted from previous version
Added a browse sequence as per the help documentation - I've followed the help documentation however when I get to view result of the generated WebHelp - the browse sequence is not present on the topic pages that were added to the browse sequence.
I read previous forum postings for RH8 - where reinstalling or repairing the software seemed to assist - however when I access through control panel - add/remove programs the only option in to Remove RH9.
So I thought I'd ask the question here before uninstalling.
There was also mention of a dll file that needs to be registered on the viewers pc before the browse sequence would appear and if this is the case due to the possible audience for the publish I would not be able to control that.
Any help is appriciated, thanks.

Hi
Thanks - I guess I was looking for the page icons that visualized the
sequence for the viewer.
That being said - the navigation arrows are present in my published file
however seem to hold no functionality - while on a topic that is within
the browse sequence clicking the arrows does not move through the
sequence.
I was initially looking for onscreen navigation for a series of topics -
I though browse sequence would do the trick but I think I will move to
another method.
Karen Voycey, BSc
Learning Solutions Specialist | Human Resources
10 Wellington St. E. | Toronto, ON | M5E 1L5
t. 416 366 7600 x 2451|1 800 569 1163 | cell +416 568 2551
[email protected]
Proud national insurance sponsor of the AIR MILES® Reward Program. For
more information go to www.rsagroup.ca.
RSA is a registered trade name of Royal & Sun Alliance Insurance Company
of Canada.
From:   Captiv8r <[email protected]>
To:     Karen Voycey <[email protected]>
Date:   13/07/2011 04:52 PM
Subject:        RoboHelp HTML v9 - Browse Sequence not appearing
when generated
Hi there
Your mention of: "the browse sequence is not present on the topic pages
that were added to the browse sequence" seems to imply that you are
expecting to see the sequence directly on those pages. But that usually
won't happen.
Perhaps it will help to start by viewing the link below:
http://www.robowizard.com/RoboWizard/NewProject.htm#MonthlyScry/012006.htm
Then come back with any questions you may have.
Cheers... Rick
http://www.robowizard.com/pc.gif
Helpful and Handy Links
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
http://www.gooberguides.com/ProductPages/RoboHelp/RoboHelp82Day.htm
http://www.ShowMeSolutions.biz
http://sorcererstone.wordpress.com/
http://www.gooberguides.com

CPU Usage - Generating Word Docs from RoboHelp X5

If you have generated a fair-sized document through RoboHelp,
and you are having problems with your CPU usage pegging out around
100%, bouncing up and down between 50% and 100%, the page
repainting as you scroll through the document, etc., this solution
is for you!
I am using RoboHelp X5 to generate large Word documents
(2003). This solution worked perfect for me. The problem is with
document corruption, apparently. After you have generated your Word
document and opened the document, be sure to display the paragraph
marks. You will probably see the “]” mark at or near
the end of the document. Select your entire document,
except for the final paragraph mark, making sure to exclude
this symbol, and copy everything else. Open a blank Word document
and paste this content into the new document.
You will now need to reattach your template (.dot) file for
the generated document through Tools/Templates and Addins:
1. Locate the applicable document template and attach it
(it's typically in the base generated project directory in RoboHelp
- .dot file). Click the OK button to save.
2. Return to Tools/Templates and Addins. Click the Organizer
button to display the Styles tab.
3. In the right-hand list (In Normal.dot), Close the
Normal.dot file
4. Open the same RoboHelp .dot template as you selected
previously.
4. Select all of the styles once they display in the right
pane and click the <<Copy button to copy them all over to the
document template. Confirm that you want to replace all styles in
the document.
5. Close the menu using the Close button. The dialog closes
and your styles should all be updated, if your styles were set up
appropriately via template and style sheet settings.
You may need to also adjust the Page Setup page width
settings, if necessary.
Good luck!
Liz0259

Peter:
Thank you for responding to me, as I may not have been clear
enough, and I apologize for that. I was trying to keep it short and
sweet. This problem started when I began using RoboHelp X5 this
year.
To clarify...
- I'm not concerned with CPU usage during document
generation, that is to be expected. The document will need to be
generated originally from a RoboHelp WebHelp project. This does not
change. The problem takes place AFTER you generate a large document
and then open it in MS Word.
- My documents are large, 140-500 pages. It took forever to
scroll through the Word document (RoboHelp-generated), the screen
kept repainting, and the CPU usage stuck fluctuating frequently
between 50% and 100%, not allowing me to do much else. Editing
those documents was a nightmare. Even if I shut down all other
programs.
- Something translates to the Word doc from RoboHelp that
maxes out the CPU usage, and I can't locate the exact culprit.
However, it appears to be tied to the faded "]" symbol at the end
of the document (there is a "[" at the beginning, too). So you have
to omit more than the last paragraph mark; that symbol also needs
to be left out.
- The "corruption" information came from Microsoft; it could
be something other than that, but this is what they said. I found
nothing that would help on the RoboHelp forum, so I went to
Microsoft to see if they had a solution. Apparently, this is a
common problem with Word 2003, but the articles didn't mention
RoboHelp in the issues. I tried this solution, adding the omission
of the "[" symbol, with complete success.
- When you copy the document without the last paragraph mark,
it will still include the headers/footers when you paste it
(although you may need to adjust them slightly). This is not the
problem.
- When a document is generated, you can select to use a MS
Word template, which I do. I fully use the style sheets in
RoboHelp, and they match my Word styles (template) to keep things
in sync. Actually, this Word template remains in the project; it is
not moved to the folder that holds your Normal.dot file. So the
link to the template in RoboHelp from your document does in fact
remain intact. However, you can copy that template to another
folder outside the project and link it from there, but it won't
matter.
- The Word template (.dot) needs to be reapplied in order to
restore your styles, as the Normal.dot styles are applied when you
copy the content over to a new document. It doesn't matter where
you store the template. I reapply this SAME template after I copy
and paste the content into the new document. This is not the cause
of the problem. Note: The application of a template is not the same
thing as going back to the master copy. This is still a fresh
document, with the content pasted in and the same template applied.
- I have tried deleting the local copy and starting over. I
have moved the file to another location. I have renamed or created
a 'save-as' copy of the file. I tried editing out any extra
un-necessary merge-tags in Word, looked for macros, etc. All of
these things do not resolve the CPU Usage problem.
I hope this makes more sense. You can try it out if you wish,
but you will need to do this with a large document and use the
Print View when looking at the document in Word. You'll have less
of a problem in Normal View, or with a smaller document (under 50
pages).
Good luck!
Liz0259

Hyperlinks not appearing after publishing

Hello everyone,
I'm hoping someone out there can help me out. I'm working
with RoboHelp 5.0.2 and i'm working off my C drive. In our project
i'm working on, i've created hyperlinks to other HTM pages within
the project. The links work fine in the preview but as soon as i
publish the project the hyperlinks do not appear. I've removed the
link in the project and re-added the links and they still will not
appear. Is it possible RH doesn't like to use long file names in
the path? This is happening on several pages. Any help would be
greatly appreciated.
Thanks,

Hello Peter,
Thanks for replying. The text is still there but it's not
formatted as a hyperlink. It's a few links that do not work. On
some of the other topic pages the same links work and on others
they don't. After it the project is published this is what it looks
like through View Source.
<tr valign="top" class="whs18">
<td onMouseOver="this.bgColor='rgb(185, 211, 238)'"
onMouseOut="this.bgColor='rgb(255, 255, 255)'" ;"width:
85.107%; padding-right: 10px; padding-left: border-left-style:
Solid ; border-left-color:
#7d7d7d; border-right-style: border-right-color:
border-bottom-style: border-bottom-color: border-bottom-width: 1px;
border-right-width: border-left-width: 1px;"
width="79.253%" class="whs28">
<p class="whs26"><a href>Disbursements,
Holds, Refunds and
Withdrawals</a></td></tr>
This is what it's suppose to look like through True Code in
RoboHelp
<tr style="x-cell-content-align: top;"
valign=top>
<td_null>
<td onMouseOver="this.bgColor='rgb(185, 211, 238)'"
onMouseOut="this.bgColor='rgb(255, 255, 255)'"
;"width:
85.107%;
padding-right:
10px;
padding-left:
border-left-style:
Solid;
border-left-color:
#7d7d7d;
border-right-style:
border-right-color:
border-bottom-style:
border-bottom-color:
border-bottom-width:
1px;
border-right-width:
border-left-width:
1px;"
style="width: 79.253%;
padding-right: 10px;
padding-left: 10px;
border-right-style: none;
border-bottom-style: dashed;
border-bottom-width: 1px;"
width=79.253%>
<p style="color: #959595; font-size: 8pt;"><a
href="../../Disbursements_Holds_Refunds_and_Withdrawals/DeVry_Call_Center_Disbursements_H olds_Refunds_and_Withdrawals.htm">Disbursements,
Holds, Refunds and
Withdrawals</a></td></tr>
If i open up the published HTM and paste
<a
href="../../Disbursements_Holds_Refunds_and_Withdrawals/DeVry_Call_Center_Disbursements_H olds_Refunds_and_Withdrawals.htm">Disbursements,
Holds, Refunds and Withdrawals</a>
the code into the HTM and save it, it works; however when the
project is published again RoboHelp will overwrite the HTM and the
hyperlink will disappear.

Some images do, some do not appear in Preview or Publish

Greetings,
I imported a FrameMaker file, which generated its own folder
and the file with all of its screenshots are in that folder. Within
RoboHelp (7, FlashHelp) all images appear as expected. When
compiled for Preview or for Publshing, however, some images do
appear while others with the same path do not appear.
What is going on?
Am I missing something?

Yes I do and that is another problem I will check the box for each item I do want to show up
in the menu bar when I check the box it will stay checked until just when I'm starting to close the
box? This really weird as I said in my 1st post I have to go to the System Library>CoreServices
then the folder Menu Extra's I'm just about at the point of reinstalling my OS unless someone
can tell me why this is happening
Thanks for the post
Michael

Some Services not appearing in ESS.

Hi All,
I have configured ESS and it was working fine previously.
But now Some Services on overview page of ESS are missing after 105 mapping.
This issue is for all the users.
But if i remove 105 mapping all the service link appearing on overview page.
services not appearing after 105 mapping : Form 16, tax declaration , IT declaration , work Event AreaPage.
System version is EHP7.
Kindly suggest.
Thanks & Regards,
Meghal Shah.

Hi CRANGV,
we are not using any UI5 Application so ODATA is not required.
we have configured LPD_CUST properly.
If Employee not maintain in 105 than all the services are appearing.
but if we map user under 105 infotype than some services is not appearing .
Thanks & Regards,
Meghal Shah.

Will not show headers of word doc files

I format Word doc files into pdf files to print paperback books. I set the files up with headers and footers. When I am finished I do a print preview and both the headers and footers show up fine but when I convert to pdf the headers aren't there. I am assuming that this is a configuration issue but can't figure out how to fix it. Any suggestions? I would appreciate some help??

I am using Word 2007. I create the header by clicking on headers and footers and filling out the information. I know that I am getting the header in there securely because when I do a print preview it shows up just fine. It just doesn’t travel over to the pdf version. (though the footers make it just fine) I go to Acrobat, click on the create pdf version button and I get a nice pdf version (minus the header)
Thank you for responding. I hope you can help!
Linda
PawPrints POD

Today i purchased exportpdf. when converting from pdf to word doc, the text does not show up on word doc. what to do?

when exporting pdf into a word doc the text does not show up on new doc. what to do?

Hi hamsa142,
Is this problem specific to one file, or does it happen with any file that you convert to PDF? How was the PDF created (using what application)?
For starters you may want to disable OCR as described in this document: How to disable Optical Character Recognition (O... | Adobe Community.
Please let us know how it goes.
Best,
Sara

Why do some pages not appear on screen?

My wife is using the latest version of Keynote. Apparently some pages of text are not appearing on screen when she gives presentations in schools. This has happened across several projectors but the presentation runs fine on the computer! I have met problems like this with video codecs but never just basic pages of text. I presume that things like fonts are irrelevant in this context?

Thanks for this. My wife can't remember which version she used to create the presentation. She still has both versions on board but this sometimes creates issues when she is in a classroom. I had suggested that the newer version was now maturing but it sounds like she will still need to keep both versions installed. I wonder if content could be copied and pasted into the newer version to overcome this problem? Once again thanks for your help.

JAX-RPC screen does not appear when generating a WS proxy

I'm using JDev 11.1.1.2. When I tried to generate a Web Service proxy, this screen does NOT appear most of the time. I only saw it appear one time. Do you know why?
It's step 2 of the wizard.
Client Style
+ JAX-RPC Web Logic Style
+ JAX-WS Style

Whenever one tries to generate web service proxies for the first time, JDeveloper allows the user to choose the client style (JAX-RPC Web Logic Style OR JAX-WS Style).
Once the option is selected, JDeveloper automatically adds the dependent jars in the classpath. When one tries to generate the proxies a second time,
JDeveloper does not provide an option to select the client type. It defaults to the one which was selected for the first time.
I was able to overcome the problem using the following approach.
1. For JAX-RPC client style:
Right Click the Model (or ViewController) project -> Project Properties -> Libraries and Classpath ->
Add Library -> select JAX-RPC Web Logic Client, JAX-RPC 11 Web Services
Remove JAX-WS Web Services library (if present)
2. For JAX-WS client style:
Right Click the Model (or ViewController) project -> Project Properties -> Libraries and Classpath ->
Add Library -> JAX-WS Web Services
Remove JAX-RPC related libraries (if present)
I am using Jdeveloper Version 11.1.1.4.0
- Pranab Garad

Some Hyperlinks not Working in WebHelp

I have several hyperlinks to .gif image files. I hyperlink to
the .gif file and then choose to open in an auto sizing popup. Some
of the links work, and others don't. I've checked to make sure that
the properties for the ones that don't work are the same as those
that do, but even after making everything the same, I still cannot
view some of the files. Anyone have any ideas. I've gone through
the forum and nothing I've come across, yet, has helped. I'd
appreciate any assistance anyone could give.

Thanks Rick. I just added my image file to the Baggage Files
and the hyperlink now works. If you'll indulge me, though, I have a
follow-up question. I'm using RH in the Adobe Tech Comm Suite. I
actually added all my image files to the primary project folder and
most of those image files are hyperlinked in my system, and the
links work. Would you have any idea why some hyperlinks work and
some don't? Also, would you suggest that I add all my image files
to the Baggage to ensure the links work when I place the WebHelp on
my server. Thanks for your help on this.
Jeff
Pearland, TX

Why do some photos not appear in the book I am creating?

I am composing two books at the moment and will want to order them shortly.
The problem I have is that, sometimes the photos do not appear when you drag them into the book - it just shows an exclamation mark. However if you look at the layout in the top section, it appears.
The photos not showing are either very high-res digital pictures from a professional photographer or scanned photos, but the scanned ones are of similar (OK) quality and identical resolution to others which are visible.
I am worried what will happen when I go to order the book - will these pictures not upload?
Does anyone know why this is happening or a fix?

Jim Jam
sometimes the photos do not appear when you drag them into the book - it just shows an exclamation mark.
The ! or ? turns up when iPhoto loses the connection between the thumbnail in the iPhoto Window and the file it represents.
The most common cause of this is User Activity in the iPhoto Library Folder in the Finder.
Have you altered, moved or renamed anything in the iPhoto Library Folder?
If you haven't, then try rebuilding the database. Hold down the apple and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild.
Regards
TD

Why do some images not appear unless iPad is rotated?

I Have an app which should display maps, sheet music etc (and did with ios7) but ios8 the images do not appear unless the iPad is rotated. Then they appear, but this has to be done for every image, and repeated for the same image when going back to it.
a Similar problem arises in Safari, when a tab is closed, the previous page does not display until the iPad is rotated.
this is iPad 4th gen retina, and iPad mini retina.
what is the problem, and is there a fix coming?

Hi Peter and thanks for taking the time to respond.
I’ve used Robohelp even before it was called that, way bay to Blue Sky software, then Macromedia and am now up to Adobe version 10 for HTML.
I have a series of projects that I maintain; they are on our network, as is the Robohelp program. The projects are laid out with a main folder, then subfolders for each section. I then import the html files into Robohelp from Windows 7 using the Project Manager, opening HTML Files (topics) folder, then right clicking on each folder and using the Import… option to navigate to the location on the network and import the html file.
The problem is that random files seem to be losing the images that have been linked (imbedded in the html pages) or are just not including the images, even though the images are properly inserted in the html pages, and are included in the source folders on the network. The only way to have these images show up in Robohelp is to delete the html page from Robohelp and reimport. This is random so I never know which pages are missing images until compiled. I have at least 4 major projects with pages ranging from 200-1500 in total so this is difficult to maintain.
I can’t think of anything I’m doing differently than I have done for the past 15 years. My supervisor is adamant that we forget Robohelp and use Atlassian Confluence and I am trying hard to hold my ground. It’s becoming more difficult to make the argument to upgrade to version 11 when I’m spending so much time retracing my steps.
If there is any help you could offer that would be very much appreciated.
Chad

Printed Doc, Some Image Not Appearing

In the WYSIWYG editor I have a topic page that has three
icons that were selected from the gallery. When I generate printed
documention only one of the three images is visible, it appears
that a frame for the other images but no image is visible.
I'd would appreciate any advice.

I resolved the issue, maybe you want to add it to your site.
The problem was, for whatever reason, the left float was selected
when I changed this to none, the images appeared

Some hyperlinks not appearing in generated Word doc

Similar Messages

Maybe you are looking for