Some Incoming calls to IPCCX 8.0(2) getting aborted

Hi Guys,
My Customer take report and verify that there were 09 calls aborted. What type logs in the RTMT (CUCM and or UCCX) is possible verify the reason why this calls was aborted? I am attaching the report. The Customer informed too that there was Agent Available and the call stuck in the queue
Thank You,
Wilson

Hi
Please pull the abandoned call activity report , identify the time of the disconnect and then pull the CCX engine logs for the same time , and you will be able to see the reason for disconnect.
i can read the CCX engine logs for you if you want.
Best regards
Anurag Siddhu

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Certified Like-New Replacement Program

Some Incoming calls to IPCCX 8.0(2) getting aborted

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