Some info regarding itunes and the way I fixed my mothers download troubles

Question

My mom hasn't been able to download any of her song purchases for ages. So I looked at it for her. The downloads weren't moving, and after a little, they would stop and give a 'time-out' error.
First thing I did was port forward iTunes. For anyone interested who knows how to do this, the ports are both 3689, protocol is TCP. If you don't know how to do this, don't worry, it didn't solve the problem.
I came to this thread after that and read about changing users from Administrator. So I tried this, but found I couldn't just switch users like you should be able to do, it was only giving me the option to log out. So I went into the user accounts page and clicked 'change the way users log on and off'. A message popped up saying "Client Services for NetWare has disabled the Welcome Screen and Fast User Switching...". So I went and searched what NetWare was. I didn't learn much about it, but learned enough to disable it. And immediately without even shutting down the computer, iTunes started working.
So, if you're having similar troubles try this as it's quick and easy (and it worked).
click the windows key and R to open 'Run'
type services.msc and then press OK
scroll down the list and see if their is process running called 'Client Services for NetWare'. If so, right click it and click stop. Then right click and click properties. In main tab, mid way down the page beside 'startup type' select 'disabled' from the drop down list.
Let me know if this works for you.

Answer 1

You might not like the way Chris answered your question but he did answer it. Without something in the album field, you're not going to see the songs where you want them to. Yes, it's different than it used to be but currently that's the way it is.
And no, there is no way to manually sync your calendar.