Some Itunes songs in my library do not play. How do I play them?

Many of the songs purchased and located in my Itunes library do not play. One of the common denominators with the non-playing songs is the Icloud with an arrow next to the song. I've been instructed to click on these and nothing happens. I've also checked my account for available downloads and receive a response indicating everything has already been downloaded. My computer is authorized. The songs were purchased through Itunes and used to play. I purchased the Icloud last year, never really used it and did not renew. I spent 45 minutes (on the phone) with Apple support represenative yesterday. She did was not able to resolve the issue and after 15 minutes placed me on hold. I waited 30 minutes for her ro return and finally hung up.
Perhaps, someone has had a simliar experience and can help me out.

Hello Jeanette,
Welcome to the Apple Support Communities. Sorry to that there is an issue with some of your purchased songs. First, I recommend trying to delete the problematic songs and redownload the songs from your past purchases.
Follow these steps to delete the song from your iPhone:
Delete a song from iPhone: In Songs, swipe the song, then tap Delete.
I found the steps to do this on page 61 of the iPhone User Guide (http://manuals.info.apple.com/en_US/iphone_user_guide.pdf ):
You can follow the steps in the section titled "Apps, Books, Music, Movies, or TV shows on iOS" in the following article to redownload the songs (as long as you are signed in with the same Apple ID you used to purchase the songs, you will not be charged for the songs):
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to play the songs after redownloading them, you can report an issue with these purchases using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best,
Sheila M.

Similar Messages

Some of my downloaded albums tracks have been stored in my iTunes library in separate places, how do I complie them into a complete album?

Some of my downloaded album tracks have been stored in my iTunes library in separate places, how do I compile them together to form a complete album?

Generally all you need to do is fill in an appropriate Album Artist. For more details see my article on Grouping Tracks Into Albums, in particular the topic One album, too many covers.
tt2

I have downloaded itunes songs into my library and now I want to import them into my DVD program, but they are MP4 files and I need them to be wma. files, can I and how do I change them?

I have downloaded itunes songs into my library and now I want to import them into my Adobe Premiere Elements DVD program. When I did it before, they were already .wma files, now they are MP4 files and they won't go. How do I change these MP4 files into .wma files?

You got the new iphone????? I have same problem. I transferred audiobooks to device to find no audiobooks on device (despite it being in iTunes as if it was). Have you found a solution????? I even tried to change import settings on format transfer but hasn't worked.

Why some photos in my Photos library did not upload to my iCloud photo library. Isn't supposed to be automatic?

Why some photos in my Photos library did not upload to my iCloud photo library. Isn't supposed to be automatic?

Is there something special about the file formats? iCloud Photo Library supports:
JPEG, RAW, PNG, GIF, TIFF, and MP4.
And no JPEG must be larger than 16GB.
The photos will not upload, if the original image file is missing. Can you edit or export the photos, that did not upload?

Having arranged some scanned pictures in an album in I-Photo how can I keep them in the order I have chosen when I move the album. They all have the scan date and not the taken date and move to new positions if I move them from one album to another.

Having arranged some scanned pictures in an album in I-Photo how can I keep them in the order I have chosen when I move the album. They all have the scan date and not the taken date and move to new positions if I move them from one album to another.
Is there any way to re-number them in the order I have chosen so that they can then be sorted by number? The scans are all from pre-digital images that I wish to move to a photobook and I don't want to have to organise them twice!
Thanks for any suggestions.

I was a bit short, Chris, sorry. It is limited, what can be posted, when typing on an iPad.
Now I am back on my Mac. I meant the following: Batch Change the date for a large range of photos, that should have a date stepped in increments.
Select all Photos at once and use the command "Photos > Batch Change".
Then set the date for the first photo and select an increment, e.g. one minute.
Now all photos will get a new date assigned, incremented by one minute, in the sequence you have selected. So you will be able to sort them by date. This way it will be unnecessary to change the titles or filenames.

I moved iTunes folder location, now all my personal song ratings and playlists are gone. How can I get them back? All the iTunes files are intact, just in a new location. Running iTunes 11.1.5.5

I moved iTunes folder location, now all my personal song ratings and playlists are gone. How can I get them back? All the iTunes files are intact, just in a new location. Running iTunes 11.1.5.5 on Windows 7

Put everything back the way it was.
Them move the folder correctly.
http://support.apple.com/kb/ht1364

HT201272 my songs wouldnt play on my ipod so i deleted the songs on the ipod and went to the purchased section in itunes to recover like i did with another song and my purchase history i blank, how can i get them back?

my songs wouldnt play on my ipod so i deleted the songs on the ipod and went to the purchased section in itunes to recover like i did with another song and my purchase history i blank, how can i get them back?

Maybe you have multiple accounts that's why your purchase history is empty. You can try checking for possible Apple IDs that's existing for you or you can ask for assistance from support.
http://www.apple.com/support/itunes/

HT1420 I purchased and downloaded and album of ten songs. most of the songs cut out after several seconds. How can I get them again without having to re-purchase???

I purchased and downloaded and album of ten songs. most of the songs cut out after several seconds. How can I get them again without having to re-purchase???

Delete the problem song(s) from library including file(s). Then go to the iTunes Store and select "Purchased" from the Quick Links side bar on the right. Select Music tab to re-download again for free.

I had to reset my Apple password and now my iTunes and iCloud passwords no longer work. How do I get them linked again and under the same password. I've tried my new password on each login screen and it isn't accepted.

I had to reset my Apple password and now my iTunes and iCloud passwords no longer work. How do I get them linked again and under the same password. I've tried my new password on each login screen and it isn't accepted.

Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe

When i turn off photo in the setting of icloud,some video and photo were removed from my iphone.how can i recover them?

hello
when i turn off photo in the setting of icloud,some video and photo were removed from my iphone.how can i recover them?
IMEL:35***********738
MODEL:MGAA2LL/A
SN:F2**********5QT
MEID:35***********973
<Personal Information Edited by Host>

Your problem is that she used your icloud ID to connect to icloud and thus had all your data synced to her device. Contacts are not saved in a backup to icloud, since they are stored independently in the Contacts section of icloud. If someone deletes them, they are gone. If you had them on the PC would they be available in some backup you frequently make of the PC?

HT4859 I lost some of my books when I restored my iPad how do I get them back?

lost some of my books when I restored my iPad how do I get them back?

You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option at the bottom of the screen after you tap the store button in the top corner of the iBook app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

HT1491 I have two itunes accounts with different Apple ID's. How can I merge them into one?

I ahve two itunes accounts with different Apple ID's. How can I merge them into one account?

Apple has no provisions for this. You cannot merge multiple Apple ID's into one ID. Content is always tied to the Apple ID that was used to purchase it.

I was adding something to one of my notes when half of my notes disappeared, how can I find them again, they are not even in my iCloud?

i was adding something to one of my notes when half of my notes disappeared, how can I find them again, they are not even in my iCloud?

http://support.apple.com/kb/HT1848 Did you transfer your purchased item, take a look at the link

All photoshop cs4 tools are not responding. how do I get them to work, again?

all photoshop cs4 tools are not responding. how do I get them to work, again?

Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift/ctrl-alt-shift pressed while starting Photoshop, 3rd party plug-ins deactivation, system maintenance, font validation, etc.)?

Have scanned in old photos that are not jpeg, how do I concert them to jpeg?

have scanned in old photos that are not jpeg, how do I convert them to jpeg?

Open in Preview, then choose File menu > Export and under Format change to jpeg.

Some Itunes songs in my library do not play. How do I play them?

Similar Messages

Maybe you are looking for