Some keys are not working properly

Hello,
This is my first time having to come on and ask for help. This morning I cleaned the screen and keyboard on my HP Envy laptop while it was turned off. After, the keys wouldn't work properly. The caps key won't work, and some of the keys won't work at all. So, I refreshed and thought that would help set things back in order. But, now Microsoft is asking me to sign in and I can't because the keys don't work properly. Also, I think I made a mistake in refreshing the laptop because now the my finger print won't work with the simple pass on the keyboard. How can I fix this?
Look forward to hearing from anyone who has had this issue, and has a solution.
Thank you,
Maureen

Please check and verify if an External Keyboard works fine with your Notebook. If Yes, please perform the below
shown troubleshooting steps
Step 01. Click on the Start Button and go to Control Panel
Step 02. Open the Device Manager and expand the Keyboard from the list
Step 03. Right click on Standard PS/2 Keyboard and click on Uninstall
Note: This driver will get installed again automatically on your Notebook
Step 04. Please turn OFF the Notebook
Step 05. Un-plug the Power/AC Adapter and also remove the Battery too
Step 06. Press and Hold the Power Button of the Notebook for a full minute
Step 07. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 08. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 09. Once you get to the BIOS, Please press F9 or F5 Key[Model specific] to load setup defaults for the BIOS
Step 10. Use the arrow keys to say "YES" and hit enter
Step 11. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 11. Now please wait till the Unit loads the Windows Operating system
Note: Please click on the below shown link to find more troubleshooting steps
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03738933&tmp_task=solveCategory&cc=us&dlc=en&lc...
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Similar Messages

Some Keys are not working on Lenovo G570

Hello all
I am new here, looking for some help regarding my Lenovo G570.
Yesterday, it was working perfectly, I properly shut is down. I have set a BIOS pasword.
Today, when I switch it on, I was unable to type the pasword becasu some keys were not working. However, I managed to loged in with the help of On Screen Keyboard. After analysing it, I came to know that some keys on numpad includeing 0,2 and on the 2nd line(vertical numerical keys) 1,2,3,4,7,8,9,0 are not working. I tried to re-install the OS but I set a BIOS paswoed containing one of the missing keys.
Please let me know whether it is a software problem or should i take my laptop to some repairing shop?
Thanks
Solved!
Go to Solution.

Hi Asadkhan92,
Welcome to Lenovo Community!
As per the query we understood that you are facing an issue with the keyboard in your Lenovo G570 laptop.
As you have mentioned that the some keys are not working in your laptop, as you have also mentioned that the onscreen keyboard is working, please connect the external keyboard and check for the issue, this is to confirm if the issue with the hardware or software.
If the external keyboard works fine and if the keypad is not working then it’s a issue with the keypad of the laptop.
Please visit the nearest service centre for further details.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Hope this helps!
Best regards,
Ashwin.S
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Some keys are not working

I have HP pavilion notebook PC with product number F6C53PA#ACJ serial number [Personal Information Removed] BIOS F.34-10/31/2013 keyboard revision 29.34.
Some keys in my keyboard are not working properly. I couldn't type < and > in microsoft office, on the websites etc.

Hi there
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that some keys are not working on your keyboard. I am happy to help with this. Are those keys working consistently in some applications? For now I would suggest you look at it as a cleaning issue. Perhaps some dust or debris is affecting the key presses.
Notebook Keyboard Troubleshooting (Windows 8)
Cleaning your Notebook PC
Tips for Using, Carrying and Protecting your HP Notebook PC Let me know if that makes any difference.

I am facing problem in playing yahoo pool in Firefox 4 while it was working fine in Firefox 3.6. In Firefox 4 the combination of mouse keys are not working properly.

I am facing problem in playing yahoo pool in Firefox 4 while it was working fine in Firefox 3.6. In Firefox 4 the combination of mouse keys are not working properly.

I updated to Firefox 4.01 today and the middle scroll button on my Lenovo T400 stopped working. I downloaded the updated Ultranav utility and the Ultranav driver for my T400 from here http://www-307.ibm.com/pc/support/site.wss/MIGR-72858.html and then uninstalled the "Thinkpad Ultranav Driver" from Add/Remove programs rebooted and then installed the updated utility and driver (another reboot) and it now works perfectly.
So glad to get this working again.

Hp pavilion dv6 some keys are not working

,i bought my laptop 2 year earlier now some keys are not working such as less than ,greater than,question mark and all the right side keys of the keyboard
plz help i have to do lots of work in laptop
so i m very much tensed abt this plz help me as soon as possible

Hello mahi_20. Welcome to the HP Forums. I understand certain keyboard keys are not working. The issue could be hardware or software related. Before anything else, I would attempt cleaning the keyboard. For more information on how to clean a notebook keyboard, please reference this guide: How to Clean a Laptop Keyboard
If the issue is not resolved, after cleaning it, there is likely a software issue. To assist you thoroughly, I require the following information:
1. The computer's model number. If you require assistance locating this information, please reference this website: Locating the Model Number of the Computer
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Have you installed any new hardware on this computer, before the issue appeared?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
Please respond as soon as possible. I look forward to your response.
Mario
I worked on behalf of HP.

Hp pavilion d4 : some keys are not working

some keys are not working as i used it after 4 months gap. do it need hardware replacement or it is due to moisture?

Hi,
While this could be a hardware issue, it's always worth trying the following.
Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Home, end, av pag and re pag keys are not working properly

Home, end, av pag, re pag and directional keys are not working properly. Home key instead of going to the beginning of the page, it goes to the end, and av pag, re pag and the directional keys are working only when te cursor is in 'text mode' like if going to write. the problem appears after refreshing to the last version.

Try hitting '''F7'''.
http://kb.mozillazine.org/Accessibility.browsewithcaret

Left and right arrow keys are not working properly now

I searched the forum and didn't see this posted. My left and right arrow keys are not working properly now.
For example, when typing, left arrow does not produce the desired action (move cursor one spot to the left), and right arrow does not produce the desired action (move cursor one spot to the right). Also, control + left no longer activates spaces, and control + right no longer activates spaces.
Interestingly, in investigating the problem, I noticed that my shortcut keys for activating spaces and for activating expose had been changed (software update?). Before, I had set F5 (without pressing fn) for expose and had set F6 (without pressing fn) for spaces. Now, I noticed spaces was set back to the default of F8 (requiring fn).
The issue persists after shut down, and even when logged on to other users, e.g. Guest.
All other keys seem to be working fine, including the up and down arrows.
I don't think it's a cleaning issue because fn + left + right produces the "[" character on the screen.
Any ideas?

I'm having the same type of issue on my MacBook except not with arrow keys. The volume keys do different things when I click on them. For example, the mute key brings up the dashboard and the volume up key makes all the open screens smaller (don't know what this feature is called). I did a software update then restarted the computer when this starting happening. Any help would be greatly appreciated, thanks.

Hello, how much did you pay when some parts of the keyboard keys are not working properly due to accidental spilt of tea?

I accidentally spilt a tea on the keyboard of my Macbook Air 11'. I managed to wipe the keyboard and saved my laptop. However, I noticed that the Spacebar, Shift and Command keys are not working as it should be. It's like something's stuck inside that makes these keys hard to press as usual. I refered this problem to Amsys, Berwick St London, as the reservations in Apple Stores are full. Do you have any idea how much is the cost for diagnosis and repair if ever?
Please help.

if you spilled a good bit of tea, its a serious problem, yes.
it got inside, and will corode, and bad things will begin to happen.
Liquid spills, why your MacBook chassis is a one-way valve for spills
After a substantial spill many people will turn their notebook upside down and shake it, not only does this not work, but it spreads liquid havoc throughout your machine and makes things often as bad as possible.
The keyboard itself acts like a one way valve in the case of a substantial liquid spill. While liquid pours into the bottom chassis easy, it does not come out easily at all, and in the case of any spill, most of it will not come out by turning it upside down. Disconnect all power and contact Apple for diagnostics and repair.
Do not attempt to, after a spill, ‘dry out your MacBook’ and test it
After a spill most people invariably try to “dry out” their notebook by various methods, including hair dryers and otherwise. This both does not work, and after a substantial spill of any magnitude, even if the liquid was water, residue is left behind.
There are additionally many very tight places inside your notebook where liquids will linger for a very long time, and cause corrosion or worse.
Immediately unplug your notebook and contact Apple for in shop diagnostics and parts replacement.
In the case of very minor spills people will “dry out” their notebook and feel success that their notebook is working ok, however invariably in nearly all instances after 4-14 days an error / fault pops up and is usually followed by more.
In case of a spill, damage estimates are impossible,.....anything can be fixed, without question.......the question is cost.
contact Apple for in shop diagnostics and cost estimation ....possible parts replacement.

I have a iMac running on an iMac and the F operation keys are not working properly.

My new iMac bluetooth keyboard is having issues all of the F operation keys are not working exept for F12 witch is supposed to be volume up takes me to mission control. I went into system prefrences and there was no setting in keyboard for the volume keys there are some settings for the operation keys but they are all checked and they are still not working and the settings that are checked arn't even what the keys are supposed to do. Please help.

SMC RESET
http://support.apple.com/kb/HT3964
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
The 5 second timing is important to a successful reset.
PRAM RESET
Zap the PRAM
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

Some keys are not working of my laptop lz801pa#

Hi
Recently I installed Windows 8.1 on my laptop (hp pavilion dv6 6115tx entertainment notebook) - lz801pa
Then I installed Visual studio 2013. everything was working perfectly then.
I guess when I changed keyboard option in visual studio to C# 2005, after that some of the keys stopped working.
I also reset that option to default, but the issue is still there.
Down & right arrow keys, right arrow key of num pad, 1-5,8,9,0 keys in the first row(up above qwerty keys row) are not working.
I am able to press indivisually tab & alt, but alt+tab combination is not able to use for switching between windows/apps.
Please help me.

Hello Rdmusale,
I understand that some of the keys are not working on your notebook computer, and I would be happy to assist you in this matter!
To correct the output of characters from your keyboard, I recommend following this document on Notebook Keyboard Troubleshooting (Windows 8). This should help correct how the keys appear on your keyboard.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Lenovo Notebook Essential B570e2 some keys are not working

hi can you please help me? I have a Lenovo Notebook Essential B570e2 and its driving me crazy. it has got a bunch of problems but right now the most important problem is that some keys of the keyboard are not working. so im writing this all using on-screen keyboard, its very frustrating and annoying. the keyboard just started messing up all in a sudden a few hours ago. i dont think its because of dirt beneath the keys because yesterday i was watching a video online and typing on the keyboard at the same time. and the sound of the video would extend/freeze some times when i was pressing a key. not sure how to describe it. can someone please help me? thank you!

Hi renanc93,
Welcome to Lenovo Community Forums!
I’m sorry to hear that the Keyboard keys are not working as expected in your B570 Laptop, below are the steps to check the issue in the computer:
Remove the battery and any other peripheral device connected to the computer. Hold the power button for 10 seconds and then connect only the AC Adapter and try to turn ON the computer.
Check if the issue is same in “Safe Mode” – Restart the computer keep tapping “F8” key before the Lenovo Logo appears and select “Safe Mode”.
Also check if any external Keyboard is working as expected with the Laptop if it is working fine, the issue is Hardware related, I would Strongly Suggest Calling Technical Support for Assistance as the issue may be hardware related. Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Hope this helps!!!
Do post us back if the issue still persists.
Best Regards
Shiva Kumar
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

My lenovo ideapad G570 some keys are not working

Dear Friends,
Am using Lenovo ideapad G570
from last 2months in my laptop some keys not working (N,B,Left,Right,Up Arrow and Space bar)
Kindly Suggest me For resolving the issue.

hi vickydy,
Welcome to Lenovo Community Forums!
First make sure this is a hardware concern.
Run an Onscreen Keyboard, by Pressing (Windows key + R) then type in OSK then hit enter
Now on your onscreen Keyboard click on the keys that are not working see if they responding with the Onscreen keyboard.
If the keys responded using the Onscreen Keyboard, Then your Keyboard hardware is bad.
Either you call Technical Support to have them repair the unit in / out of warranty repair OR Ask them where to get the part for it and have the keyboard replaced.
Hope this helps
Cheers!
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Some keys are not working on my hp laptop..kindly help how to fix it?

Certain keys for example P, I etc are not working on my laptop's keyboard.
Kindly help to fix the issue

If you could provide a brief description of the issue, it will be easy to provide a solution.
Let us know for more!
"I work for HP."
Click the Kudos star to say thanks
Please mark Accept As Solution if it solves your problem
Regards
Sreenag

Some keys are not working on my laptop

Hello, i am new here and this is my first question. I bought HP Laptop G4-1200TX from a local dealer 2 years ago. It worked fine till last year when i ,manually, upgrade its window from win7 home basic to win7 premuim and then to win7 ultimate. After sometime some of keys stopped working {last row keys - "z", "x", "c", "v", "m" (the last row alphabets except "b" and "n") and the spacebar stopped working}. Its been a long time now also the laptop is out of warranty. I havedone following things :
1) unistalled the keyboard from device manager and then reinstalled it again .
2) cleaned the keys by slightly pulling them up (there was no dust/dirt at all )
3) Removed the battery and hold the power button for full one minute and then reinserted the battery.
I Tried the above methods more than once but no success . I have also read your forum for similar question and answers but they were the same as above. Its really difficult to open on-screen keyboard everytime.Now i want it to be perfect more than ever since i had to go college where laptop is necessary. So i come to you now for some help. Early reply appreciated....
Thanks in advance............

Hi Shawnlegent, Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand you are having an issue with some of the keys on the keyboard. If you connect an external keyboard does it work properly? If so then it is not hardware. Have you run the The HP Support Assistant to help with updates and resolving issues?
Have you tried running Ms Fix it to assist you with resolving this issue?
Here is a link to Notebook Keyboard Troubleshooting (Windows 7) that may also help.
If it is the keyboard that is malfunctioning, here is a link to the HP 2000 Notebook PC Maintenance and Service Guide, please note page 18, item 2 for replacement keyboards.

Some keys are not working properly

Similar Messages

Maybe you are looking for