Some keys not working

hello i was on window 8.1 last night i used my laptop and was working well nxt morning i turn on the laptop and it started to update the window update after updation i realised that some of the keys stop working like y t tab ctrl and more.
i read manh forums but cant find any solution
i restore the window also but it didnt work for me usb keyboard is working fine
help me guys

Dear Customer, Welcome and Thank you for posting your query on HP Support Forum It looks like you are having issues with the Keyboard on your Notebook.We will surely assist you with this. Troubleshooting Steps: Step 01. Click on the Start Button and go to Control PanelStep 02. Open the Device Manager and expand the Keyboard from the listStep 03. Right click on Standard PS/2 Keyboard and click on UninstallNote: This driver will get installed again automatically on your NotebookStep 04. Please turn OFF the NotebookStep 05. Un-plug the Power/AC Adapter and also remove the Battery tooStep 06. Press and Hold the Power Button of the Notebook for a full minuteStep 07. Now let's re-insert the battery back in and plug back the Power/AC AdapterStep 08. Start the Notebook and keep tapping F10 Key during the startup to access the BIOSStep 09. Once you get to the BIOS, Please press F9 or F5 Key[Model specific] to load setup defaults for the BIOSStep 10. Use the arrow keys to say "YES" and hit enterStep 11. Now let's press Esc/Escape Key. Save Changes and Exit - YesStep 11. Now please wait till the Unit loads the Windows Operating system Or Please check if Sticky Key is turned ON by any chancePlease press Shift Key 5 times and turn it OFF if it is turned ON by any chance And If the issue still persists please check and verify if an External Keyboard works fine with your Notebook Note: Please click on the below shown link to find more troubleshooting stepshttp://h10025.www1.hp.com/ewfrf/wc/document?docname=c03738933&tmp_task=solveCategory&cc=us&dlc=en&lc=en&product=5442782  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,K N R KAlthough I am an HP employee, I am speaking for myself and not for HP

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    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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    SMC Version (system):          1.69f4
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