Some mail accounts stopped getting mail and POP access is down

Question

I think my head is spinning so fast trying to deal with this issue I can't see straight any longer. Here's the deal...
Symptom: Mail is received by 2 users out of 6. They all used to get mail but the 3 newest ones stopped getting mail.
At one point I thought it was some sort of spam filter because it looked like it would not get mail from a particular domain (@my.simulscribe.com). I looked around and couldn't find anything that could be blocking it though. We do have a Barracuda Spam firewall but nothing in there looks like it even deals with this server at all. I could be wrong or looking in the wrong place.
*What I've tried* : I went through the setup once again and looked for anything out of place. Of course I didn't identify anything but I'm not going to pretend to be an expert either.
I've become very confused by the server names, alias, etc. I can no longer determine what's what or what's wrong. One account does still gets and sends mail but only when using the internal IP address. POP isn't working (used to).
*What hasn't worked:* Well of course everything i've tried hasn't worked. The list is long and it includes burning sage and an exorcism.
So here's the bottom line. I need to get mail working to the accounts:
website: www.kognizen.com
sbradr
sbtraf
sbcan
I have a word document with all the screen captures I think are useful. I can send this to anyone that needs it. I'm ready to do whatever it takes including paying somebody to get in a fix this thing for me! Any suggestions?

Answer 1

xserver:~ root# sudo serveradmin fullstatus mail
mail:setStateVersion = 1
mail:servicePortsAreRestricted = "NO"
mail:state = "RUNNING"
mail:startedTime = "2008-12-06 18:32:59 -0800"
mail:readWriteSettingsVersion = 1
mail:logPaths:Server Log = "/var/log/mailaccess.log"
mail:logPaths:Lists smtp = "/var/log/mailman/smtp"
mail:logPaths:Amavisd Log = "/var/log/amavis.log"
mail:logPaths:Virus DB Log = "/var/log/freshclam.log"
mail:logPaths:Lists subscribe = "/var/log/mailman/subscribe"
mail:logPaths:Lists smtp-failure = "/var/log/mailman/smtp-failure"
mail:logPaths:Lists post = "/var/log/mailman/post"
mail:logPaths:Lists error = "/var/log/mailman/error"
mail:logPaths:POP Log = "/var/log/mailaccess.log"
mail:logPaths:SMTP Log = "/var/log/mail.log"
mail:logPaths:Lists qrunner = "/var/log/mailman/qrunner"
mail:logPaths:Virus Log = "/var/log/clamav.log"
mail:logPaths:IMAP Log = "/var/log/mailaccess.log"
mail:servicePortsRestrictionInfo = emptyarray
mail:cluster:enable_imap = yes
mail:cluster:enablesmtpin = yes
mail:cluster:enable_pop = yes
mail:cluster:enablesmtpout = yes
mail:postfixStartedTime = "2008-12-06 18:32:59 -0800"
mail:cyrusStartedTime = "2008-12-06 18:33:07 -0800"
mail:protocolsArray:arrayindex:0:kind = "INCOMING"
mail:protocolsArray:arrayindex:0:active = 1
mail:protocolsArray:arrayindex:0:protocol = "IMAP"
mail:protocolsArray:arrayindex:0:state = "RUNNING"
mail:protocolsArray:arrayindex:0:status = "ON"
mail:protocolsArray:arrayindex:0:error = ""
mail:protocolsArray:arrayindex:0:total = 1
mail:protocolsArray:arrayindex:1:kind = "INCOMING"
mail:protocolsArray:arrayindex:1:active = 0
mail:protocolsArray:arrayindex:1:protocol = "POP3"
mail:protocolsArray:arrayindex:1:state = "RUNNING"
mail:protocolsArray:arrayindex:1:status = "ON"
mail:protocolsArray:arrayindex:1:error = ""
mail:protocolsArray:arrayindex:1:total = 0
mail:protocolsArray:arrayindex:2:kind = "INCOMING"
mail:protocolsArray:arrayindex:2:active = 0
mail:protocolsArray:arrayindex:2:protocol = "SMTP"
mail:protocolsArray:arrayindex:2:state = "RUNNING"
mail:protocolsArray:arrayindex:2:status = "ON"
mail:protocolsArray:arrayindex:2:error = ""
mail:protocolsArray:arrayindex:2:total = 0
mail:protocolsArray:arrayindex:3:kind = "OUTGOING"
mail:protocolsArray:arrayindex:3:active = 0
mail:protocolsArray:arrayindex:3:protocol = "SMTP"
mail:protocolsArray:arrayindex:3:state = "RUNNING"
mail:protocolsArray:arrayindex:3:status = "ON"
mail:protocolsArray:arrayindex:3:error = ""
mail:protocolsArray:arrayindex:3:total = 0
mail:protocolsArray:arrayindex:4:kind = "OUTGOING"
mail:protocolsArray:arrayindex:4:active = 0
mail:protocolsArray:arrayindex:4:protocol = "LISTSERVER"
mail:protocolsArray:arrayindex:4:state = "STOPPED"
mail:protocolsArray:arrayindex:4:status = "OFF"
mail:protocolsArray:arrayindex:4:error = ""
mail:protocolsArray:arrayindex:4:total = 0
mail:protocolsArray:arrayindex:5:kind = "INCOMING"
mail:protocolsArray:arrayindex:5:active = 0
mail:protocolsArray:arrayindex:5:protocol = "Junkmailfilter"
mail:protocolsArray:arrayindex:5:state = "STOPPED"
mail:protocolsArray:arrayindex:5:status = "OFF"
mail:protocolsArray:arrayindex:5:error = ""
mail:protocolsArray:arrayindex:5:total = 0
mail:protocolsArray:arrayindex:6:kind = "INCOMING"
mail:protocolsArray:arrayindex:6:active = 0
mail:protocolsArray:arrayindex:6:protocol = "Virus_scanner"
mail:protocolsArray:arrayindex:6:state = "STOPPED"
mail:protocolsArray:arrayindex:6:status = "OFF"
mail:protocolsArray:arrayindex:6:error = ""
mail:protocolsArray:arrayindex:6:total = 0