Some Media Offline, and No Sound in Video Export: Premiere Pro & Media Encoder

I have run into a couple problems:
First, sometimes when I try exporting an edited video from premiere, the video shows "Media Offline" even though it plays fine in Premiere. How could I fix this error?
Secondly, when I try exporting a different, longer-in-lenth video from Premiere, it shows NO Sound, despite there being sound in the ProRes file itself.
I tried restarting, clearing the cache and deleting the preferences - and it still isn't working. We also tried re-installing media encoder. I also tried contacting Adobe Support, and they haven't been helpful or responsive (My case number: 0186134420). Anyone know how to solve this one? Thanks!

See the last post and try it:
Media offline when exporting, but media online in PP?

Similar Messages

I can't export my videos in premiere or media encoder

Hey Everyone,
For some reason, I can't export any of my videos. I have reinstall all my programs but its still not working. I even put a regular MOV. file in media encoder but it still doesn't work.

Error Compiling Movie... some past discussions and ideas
-http://helpx.adobe.com/premiere-pro/kb/error-compiling-movie-rendering-or.html
-http://helpx.adobe.com/premiere-elements/kb/error-error-compiling-movie-render.html
-and nested sequences http://forums.adobe.com/thread/955172
-and WMV files frame rate http://forums.adobe.com/message/4629210
Also, More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

I'm having this message when I try to export my video from Premiere Pro: "Error compiling movie. Unknown error"

I'm having this message when i try to export my video from Premiere Pro:
"Error compiling movie. Unknown error" Do anybody knows what to do?

1st, I moved your message to the correct forum
2nd, More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
3rd, Error Compiling Movie... some past discussions and ideas
-http://helpx.adobe.com/premiere-pro/kb/error-compiling-movie-rendering-or.html
-http://helpx.adobe.com/premiere-elements/kb/error-error-compiling-movie-render.html
-and nested sequences http://forums.adobe.com/thread/955172
-and WMV files frame rate http://forums.adobe.com/message/4629210

Problems exporting mpeg 2 videos using Premiere Pro CS6 and Media Encoder

Using a Mac, I'm trying to exporting an mpeg 2 video from Premiere Pro CS6 using the queue process that opens the Media Encoder but when the process begins, it freezes and doesn't end.

Using a Mac, I'm trying to exporting an mpeg 2 video from Premiere Pro CS6 using the queue process that opens the Media Encoder but when the process begins, it freezes and doesn't end.

Problem Playing Video in Premiere Pro CS4

I am having a problem playing video in premiere pro. When I input any movie clip and try to play it in both the timeline and in the preview mode, the audio works fine but the video only plays a few seconds worth of footage at a really slow pace so that it takes up the entire time. For instance if I load a 3 minute video, the sound is normal but over the coarse of that 3 minutes I will only see a small number of the frames and they are cycled through in ultra slow motion.
All the clips play normally outside of premiere. I have uninstalled and reinstalled the program. I have premiere installed on my laptop and it works fine. I have tried rendering the video first and it still doesn't work. I have tried holding shift before the program is loading and it did nothing. I have downloaded all the updates too. Videos seem to play fine in After Effects.
Also, I am having trouble when importing HD video into premiere and after effects. For some reason the programs freeze when I try to import footage from my Creative Vado HD pocket video camera.
Here are my computer specs
Windows Vista Ultimate 32 Bit
Intel Core2 Quad q8200
ATI Radeon 4670 Graphics Card
Gigabyte Motherboard
4GB of 800 Mhz RAM
This is really frustrating. Any help would be greatly appreciated

Keith,
The file extension .AVI indicate a "wrapper." All sorts of stuff can be in that wrapper *. Some of that stuff will play/edit fine. Much will not and create issues, as you have seen. Your camera uses a CODEC to create those .AVI files. That CODEC is the issue. I recommend G-Spot to find out what the CODEC is. Some times it's just a matter of having the proper CODEC installed on the computer. Most of the time, it takes much more than that - hence Eddie's links on "conversion." At least G-Spot will get us all on the same playing field, and explicit help can follow - probably to study Eddie's links. My guess is that your camera uses some form of DivX CODEC, hence the problem that you see.
Good luck,
Hunt
* Think of .AVI like the foil wrapper on a stick of gum, when you remove the outer lable. You know it's gum, but not what flavor. Could be Juicyfruit, or Spearmint, or Double-mint. G-Spot will tell you the flavor. PrPro likes some flavors, but hates others.

Error message when adding video to premiere pro, please help!

Hi there,
Every time I try and add a video to premiere pro I get an error message "There was an error decompressing audio or video." I made the video in After effects and it plays just fine but I wanted to add sound to it in premiere pro. The file is mpeg movie, I can get more info if needed, just let me know. I am not very experienced at all in adobe but i'm learning so if someone could please help, that'd be awesome? P.S i'm using a MAC

You're welcome.
I've never visited Paris but it is on my list.
I don't believe the 10.4.4 Update had anything to do with this. I also have a .Mac account and I didn't experience any problems sending with any of my accounts and different SMTP servers after installing the Update.
Something to try.
Go to the SMTP server settings for the .Mac SMTP server and in the Server Port field, enter 587 in place of 25 and when finished, select OK to save the changed setting.
Test if this resolves the problem.
Having the SSL warning message is odd if Use SSL is not selected for the SMTP server and if using 587 as the server port doesn't resolve the problem, this may be a Mail.app preference file problem which is the file that stores all account settings.

Missing Frames after exporting a video with Premiere Pro cc

Hi guys, i was working on adobe premiere pro cc (342) at work, is the first time i use cc,
by the way, 40 minutes mp4 video(h264/aac,720p), a video of 100 clips,50 images(title image), fade in/out (each clip), and other stuff( all the clips are mp4).
i go for exporting in h.264/aac, maximum quality rendeing,and after a perfect exporting(premiere pro cs6 takes 7 hours, premiere pro cc takes only 25-30 minutes,shocking) i see that the exported video is fantastic, but some video frames are missing(the image/title stille remains there), and sometimes even the image/title disappear for some frames, sometimes il like a intermitted flashing.
i use mpe with my HD7970, is the first time i use it, and during the exporting my AMD FX8350 runs over the 90% of use, it's ok for me, but i want to use ppcc and exporting without problems.
can you help me?
sry for my bad english.

I've never seen an export come out with frames missing. Try turning of hardware acceleration.

Media wont load or freezes when viewing in Premiere Pro CS6 Media Browser

Adobe support contacted me on the phone and said that its a known issue if you have multiple formats or codecs when you try to view media in browser in Premiere Pro CS6 & Prelude it wont load or it will freeze. The Adobe support Tech said he would call back, but had to further research the issue. Its been over 3 weeks and I never heard back?
Premiere Pro CS6 & Prelude when trying to view media in browser wont load or it freezes during viewing in media browser. I downloaded CC version and it works fine in both app. I reinstalled both Premiere Pro CS6 & Prelude app to rule that out, deleted pref as well.
27-inch iMac, 3.5 GHz Intel Core i7, 32 GB 1600 MHz DDR3, OS X 10.9.5 running Premiere Pro CS6 & Prelude
I have been a long time customer of Adobe products and I hope this issue gets resolved asp!!!
Message was edited by: Kevin Monahan
Reason: shortened the title

Hi Zencuts,
When you try to view media in browser in Premiere Pro CS6 & Prelude it wont load or it will freeze.
I'm not seeing that behavior with various kinds of media. If it's a known issue, it's the first I've heard of that.
Do you have the latest update of Premiere Pro CS6 and Prelude CS6? You can try Help > Updates to make sure. I see you have an iMac on OS X 10.9. What kind of media are you using? Which GPU is in the iMac? Have you updated the drivers recently?
Your issues may well have to do with your installation of OS X, as well. Certain ways of updating to OS X 10.9 can reset permissions in your Adobe folders so that can cause problems. See this doc: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
The Adobe support Tech said he would call back, but had to further research the issue. Its been over 3 weeks and I never heard back?
I'm not sure how you got through to support with a CS6 issue, as phone and chat support is no longer available for CS6 users (except installation issues in the first 90 days and activation issues thereafter). Forums are the only option for support for CS6 users, sorry. That said, the agent should not have promised you a call back and not followed up in some form or fashion. I will see if I can look up the case and let the agent know their error.
Thanks,
Kevin

When exporting video from Premiere Pro?

When exporting a video from Premiere Pro it makes a .m4v file instead of .mp4, even though it saids in the Premiere Pro that it will make a mp4 file - and I can't use them afterwards. It has been there after I have updated last time.

Also, make sure that you check the box marked "Export Audio" if you want a MP4 extension.

Captured video using Premiere Pro CC on MAC, wont import when moved to Premiere Pro CS6

Using a Captured video on Premiere Pro CC on my Macbook air, my video wont import when moved to Premiere Pro CS6 when i try to edit it on a pc (Windows 7)
When I try to import the file into CS6 it says *error while decompressing file*
If anyone has any idea what could have happened or what I might have done wrong please reply.
Joseph

mojo,
Do you have QuickTime and the associated codecs installed in your PC?
Thanks,
Kevin

How to edit iPhone 5 video in Premiere Pro CS6?

I am new to Premiere Pro CS6 (new to video actually), and iPhones as well, and was wondering if there is a detailed procedure on editing iPhone 5 video in Premiere Pro CS6. Do I just attach the phone to the computer like any movie camera?

>new to Premiere Pro
A good place to start is the tutorial list in message #3 http://forums.adobe.com/message/2276578

I am a final cut pro user and i recently started using adobe premiere pro. for anyone firmiliar with fcp, there are interesting ways of doing introductions on it and im wondering if anyone could tell me if premiere pro has preset introductions i can use

i am a final cut pro user and i recently started using adobe premiere pro. for anyone firmiliar with fcp, there are interesting ways of doing introductions on it and im wondering if anyone could tell me if premiere pro has preset introductions i can use.

Singenu wrote:
I tought about looking in Monitor Activity to see what happens...
Well, when I start working (should I say try to work with FCPX, activity monitor in the %processor column for FCPX jumps rapidly over 100% and reaches more than 200% ??? What the **** is that ?
200% or more is not strange. Remember that your mac has 4 cores (you say it's 3 months old, so I assume it is a new model), so 200% amounts to using 2 of these 4 cores to the max.
Regarding the question of creating a new admin user: while it sits in the same system, it may help if the problem is caused by some user-specific preferences or settings. Not likely in your case, since you seem to have reinstalled from scratch, but still it is worth a try. It takes 5 minutes and may help pinpoint the problem.

Mon futur iMac Retina 5K est-il adapté pour le montage video sur Premiere Pro CC ?

Bonjour,
Je souhaite acquérir un iMac Retina 5K pour le montage vidéo et je veux vérifier qu'il sera adapté et performant pour Premiere Pro CC (2014)
Ci-dessous les spécifications. techniques de l'iMac. Faut il booster la version de base, par exemple avec un processeur i7, 16 Gb de RAM, Fusion Drive de 3 Tb ?
Mon budget n'est pas extensible à l'infini donc je dois faire des choix...
Merci.
Bernard
réalisateur documentaire www.bruxelles-sauvage.be
http://store.apple.com/be-fr/buy-mac/imac-retina?product=MF886FN/A&step=config

Merci pour les tuyaux !
Bernard Crutzen
Le 30 déc. 2014 à 11:22, torero13 a écrit :
Mon futur iMac Retina 5K est-il adapté pour le montage video sur Premiere Pro CC ?
created by torero13 in Creative Cloud Download & Install - View the full discussion
Bonjour,
Je suis photographe pro, et je réalise également des videos pour mes clients. En ce qui concerne la configuration de votre imac, je vous conseille de prendre deux options : Intel Core i7 quadricœur à 4 GHz et AMD Radeon R9 M295X avec 4 Go de mémoire GDDR5. Pour ce qui est de la RAM, il faut aussi booster la machine mais on en trouve sur d'autres sites pour beaucoup moins cher. Pour ma part je sauve mes images et mes videos sur des disques externes, et toujours en plusieurs exemplaires.
Bonne journée
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7052764#7052764 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7052764#7052764
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Creative Cloud Download & Install by email or at Adobe Community
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

How can I reduce (or remove) camera shakes in a video with Premiere Pro CS5???

I want to reduce (or remove) camera shakes in a video with Premiere Pro CS5. Is there an build-in plugin I can use, or do I have to download / buy one? Thanks.

You didnt need to look very far down the page to see this...
http://forums.adobe.com/thread/619165?tstart=0

What are the best settings for exporting video in Premiere Pro Cs5.5 in HD MP4 format?

What are the best settings for exporting video in Premiere Pro Cs5.5 in HD MP4 format?
Any help would be greatly appreciated! Thanks

function(){return A.apply(null,[this].concat($A(arguments)))}
bmiller0525 wrote:
What are the best settings for exporting video in Premiere Pro Cs5.5 in HD MP4 format?
Any help would be greatly appreciated! Thanks
thats way too vague of a question... best what? quality? size? playback?
best quality then use high bitrate, small size use low bitrate.

Some Media Offline, and No Sound in Video Export: Premiere Pro & Media Encoder

Similar Messages

Maybe you are looking for