Some messages just don't appear until restarting mail?

Hi we use kerio as our mail exchange server and its running great. The problem is i believe with apple mail checked the mail server logs all fine.
Sometimes, like this morning for instance I spoke to someone this morning who had sent me an email and it didn't show in my inbox until i just restarted mail this afternoon when it appeared??Sometimes the mail appears on the iphone at the correct time running exchange and not in mail.
This is happening to a few people in the company and I'm getting it in the ear.. for missed deadlines.
Anyone having similar experiences or know of the reason why? and how to rectify it? Its only the odd occasion, but it always seems to be an important email.
Thanks for your help.

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Note: Sometimes a location might be between two cell towers or more so you might have to add the location multiple times to ensure you cover each cell tower.
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