Some of music Library lost after player fr

Can anyone help?
My player 40gb Zen Xtra froze and after contacting customer support, performing a disk clean up and upgrading firmware, on rebooting I am missing about 900 tracks even though my player has the same amount of free space left as before the problem.
Can the problem be solved without re formatting?

Hi again,
hope I'm not bothering you - just wanted to say "thanks" - I did go through w/the process - deleted the files and then let it try and rebuild itself. The only problem was that I still don't have all my stuff back. I think, though, it's because the WMP got corrupted yesterday - the problem, most likely, was when I found this thing on the internet where I could get a bunch of free music downloads - didn't think there'd be a problem - they all came from archive.org, which I've used many, many times to get a lot of live Grateful Dead stuff and some other stuff, like live Tortoise, etc. I think it might've been the content or the amount of stuff that did something to screw it up - not quite sure. At least I have my most cherished stuff back!
Wow - I wish I had that much computer knowledge - I'm not stupid or anything, but not that great with mechanical stuff, electronics or deep into computers. I think, though, if I were to get the right training I could pick it up.
Well, thanks again. Hope you have a nice rest of your Sunday (it's 1/5 about 5:15pm).
Take it easy,
Kent M

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