Some of my email is duplicating. What can I do to correct that?

For some time now, I noticed that some of my email is duplicating each time I check my email. (I like to check my email frequently throughout the day.) I can't figure out what to do. I tried downloading a app that was suppose to eliminate that problem. The app I downloaded only caused those duplicated email to truncate. So, I figured I could unsubscribe from those companies. That lessened the problem but it didn't stop it. Can you please help me? Anything you could help me with this issue with be greatly appreciated. Thank you.

Disabled how? Cannot remember her passcode? See:
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