Some of my Mac apps can´t connect to the internet, while Firefox can
All of a sudden, Safari, ITunes, Software Update, can´t connect to the internet. It happens in my office and in my house. Have not checked other networks. Firefox wors fine, as does Mail (for now). What can be the problem?
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
As Guest, test. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on some Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode.) Post the results of steps 1 and 2.
Similar Messages
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I CAN NOT CONNECT TO THE INTERNET WHILE USING MY IPAD I KEEP GETTING A MESSAGE SAYING SAFARI COULD NOT OPEN THE PAGE BECAUSE THE SERVER STOPPED RESPONDING PLEASE HELP THANK YOU
Try the following:
1. Turn router off for 30 seconds and on again
2. Settings>General>Reset>Reset Network Settings
3. Reset iPad; hold the Sleep and Home button down until you see the Apple Logo -
TS1398 I can't connect to the internet while using wi fi on my iphone 4S.
I can't connect to the internet while using wi fi on my iphone 4S. I can connect on my computer and on my IPad but not with my iphone. I have tried everything. Once or twice it did connect but then disconnected immediately. I have tried everything.
LeeinSunnyIsles wrote:
I can't connect to the internet while using wi fi on my iphone 4S. I can connect on my computer and on my IPad but not with my iphone. I have tried everything. Once or twice it did connect but then disconnected immediately. I have tried everything.
If you have truly tried "everything" then there is no hope of it ever working again. However, have you tried rebooting your router?
Have you tried Settings/General/Reset - Reset network settings? -
Hello,
I'm experiencing a strange problem. Since I started my Mac Pro (cold start) some hours ago, I've lost the hability to connect to the Internet (Safari and Mail say I'm not connected). However, I can connect to 192.168.2.1 (my router) and see its webpage (it says it's connected to the Internet). If I use another computer on the same network, it can also connect to the Internet.
Weirder, if I go back to my Mac Pro with "no internet" and launch Parallels Desktop, then I can use WinXP to browse the Internet; I'm writing this post on my WinXP virtual machine.
This leads me to think there's a problem with how my Mac OS handles the networking. I have checked the Console, but the only related string I found is this:
16.04.13 22:03:25
kernel
SIOCPROTOATTACH_IN6: en2 error=17
As expected, Google doesn't reveal anything about that (and I'm connected with the first ethernet port). I've tried to restart my Mac, but the problem persists (exact same symptoms).
Could it be a DNS cache issue?
I don't see, other than a DNS problem, why I can't connect to the Internet with my Mac OS while I can on my virtual machines. If it was a driver problem, I wouldn't be able to connect to my router. If it's a DNS issue, where are the DNS caches located in order to clear them (I'd trash the folder)?
I could also reinstall the OS (waste of time, btw), but I'd really like to understand the problem, not just clear it and forget about it.
Or better than guesses, anyone already experienced this?
Any help welcome.If it's a DNS issue, where are the DNS caches located in order to clear them (I'd trash the folder)
No DNS caches, it looks up the alphabetic and then uses the numberic from then on.
http://17.149.160.49
is Apple, Inc main US web site. It that works, and the alphabetic does not, you have a DNS probelm. -
Windows XP/Windows 7
2 user accounts on the computer. If each acct is logged into the computer and tries to have firefox running only one can connect to the internet at a time. Have Verizon FIOS for ISP and this just started to occur. Firefox version 8 but also happening in firefox 6.0.2. How can we run firefox in two computer accts at the same time? Thank youI am having exactly the same problem. This worked on all versions of Firefox up until mid last week. It started failing on Wednesday, coincident with the installation of Firefox 8.0 (see attached gif showing the automatic update on that date).
To fix the problem, you have to shut down Firefox 8.0 on one account, switch to the other account and then you can run it there.
If Firefox 8.0 is running on on account, the other account will run Firefox, but when you enter an URL it waits for quite a while then reports "The connection was reset. The connection was reset while the page was loading".
We also use Thunderbird 8.0 and it does not exhibit this problem, and works at the same time as Firefox 8.0. I suspect they might share some components.
I'd be happy to supply more details if needed.
Thanks,
Ed -
Safari can't connect to the server, but firefox can
i have a few websites (mainly google sites) that don't show with safari but they do with firefox
i'm getting a "Safari can't connect to the server" error
to take DNS out of the picture i am looking up the ip address for the server and use the ip instead of the domain name so
http://74.125.19.103/images?client=safari&rls=en-us&q=test&ie=UTF-8&oe=UTF-8&um= 1&sa=N&tab=wi
works in firefox but not in safari
any ideas are more than welcome.
thanks,
tomHello Tom:
No I meant restart the computer. OS X rebuilds preference files as needed, but I am not sure what it does if you do not restart.
You could also reset Safari (that will also delete your cookies).
Just for the heck of it I would also run permission repair and also run repair disk from your software install DVD (those will probably not fix anything, but it does not take much time either).
Barry
Barry -
Mac can't connect to the Internet but iPad can
I'm having trouble getting my Mac to connect to the net. Tried restarting both my modem and Apple router. Also tried with wired and wireless connection. No dice. Anyone offer any suggestions. Oh, I'm running the latest OSX -10.8.
I have been having problems with various computers not pulling DNS settings properly. The only way I can get them to reconnect to the Internet is by manually removing the DNS servers from the Network system preference. I am assuming you are using DHCP on your router.
Go to the System Preferences, then choose Network. Make sure the lock in the bottom right hand corner is unlocked. Select the interface you want to use, ie. Ethernet or wi-fi. Click the Advanced button. Select the DNS tab and make sure there aren't any manual entries in there. If there are, click on them and hit the minus button in the bottom left hand corner. Apply the changes and hopefully it comes right back.
I have had to continually redo this process on laptops, though. I haven't figured out how to make the change stay, I think it's some sort of corrupted preference or maybe permissions problem.
Hope it helps... -
Can't connect to the internet as I can't enter the 64 charater password
Hey all,
Please excuse my ignorance, but I've just got a new 15” Macbook Pro and I'm stuck already.
I've got as far as the “Mac OS X Setup Assistant” - “Select a Wireless Service” I have my PC (groan) set up on a 16bit encryption with a 64 character long pass word. When I enter the password once I've selected my network and it will only let me enter a certain amount of characters.
I'm using a Linksys router and I've had a mac connected to it before.
What can I do to solve this so I can get onto the net?
Thanks in advance for your help2-30,
If you are still within the first 90 days of purchase (or 3 yrs if you bought Applecare), you can call 1-800-APL-CARE (1-800-275-2273) to get in touch with Apple technical support. You don't need to do it online.
You computer should work with most projectors, but how are you connecting? I use the DVI-VGA cable and have successfully connected to 5 different brands with no issues. When you connect to the projector, do you automatically connect an external mouse? The reason I ask, is you may have a couple of check boxes marked in System Preferences that would cause this problem.
Open System Preferences and choose Keyboard & Mouse. Then choose Trackpad from the choices at the top. The last checkbox is labeled Ignore trackpad when mouse is present. If you have that checked, and plug in a mouse when using the projector, the trackpad will be ignored.
If you are having the cursor jump while typing, you are more than likely rubbing your thumbs or palms (or wrists) on the trackpad, causing the cursor to move. Touching keys should not move the cursor. In the same System Preferences pane, you may want to check the second to last item to "Ignore accidental trackpad input". That way, when you are typing, accidentally brushing the trackpad will not cause the cursor to move around.
You may also want to check System Preferences -> Universal Access -> Mouse & Trackpad to make sure mouse keys are off. When mouse keys are on, the arrows in the bottom corner are used to move the cursor on screen rather than the trackpad or external mouse. -
I updated to firefox 8 last night - now I can't connect to the internet using firefox at all!
I had trouble installing the new version of firefox yesterday, too... I had to go to the webpage and do a manual install. Today I tried uninstalling Firefox and reinstalling it, but that didn't fix the problem.
My internet connection shows full bars and works just fine with IE, so this is definitely a Firefox-specific issue.
i had to resort to ie just to report this problem. what's up, firefox? i've never any trouble and have been using your browser for 5+ years.A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls -
The message also states that I should check the proxy settings to make sure thaey are correct-I have no idea what this means,and says also to contact the network administer to make sure the proxy server is working.This is my home computer so I guess I am the administer.If it is any help I run system mechanic 10.5,but cannot find anything in system mechanic that I recognize as helpful.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode -
Some Apps won't connect to the internet
Dear All:
I am having some strange behavior. Some of my Apps will not connect to the internet, while others have no problem. Sometimes this happens for a few days and then things are all right, and then it starts again.
Today, for example, the Google Mail App, says that it can't connect to the internet and to retry. Retrying doesn't help. I removed and reinstalled the App and it didn't help.
If I go to gmail.com on Safari, I have no problem.
There are other Apps like this, that won't work from the desktop, but do work from Safari.
So I assume that there is some different way Safari and Apps go to the internet. I have no firewalls on my modem.
If anyone has any suggestions, I would greatly appreciate hearing.
Thank you.Try resetting your network settings.
Settings>Genenal>Reset>Reset Network Settings. -
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In System Preferences > on the left panel, click the + sign (bottom right) to add a new Wi-Fi service then set it up.
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Some of my Apps don't connect to the internet. For example, NY Times Web App, says it can't connect. But when I access it from Safari it does (it is a web site and the App just accesses it form the desktop of the IPAD). I have a number of Apps like this. I've removed and reinstalled and it doesn't help. Please help!
Thank you.On the wireless networks that your Mac has had trouble connecting to, do you know which Wireless Security type (WEP, WPA, or WPA2) is being used?
If it is WEP, one of the problems is that the actual standard relies on a 10 character HEX key for 40bit WEP and a 26 character HEX key for 128bit WEP. In order to make things easier, vendors use certain algorithms to convert simple alphanumeric passwords (or passphrases) into HEX keys, thus enabling the use of simple easy to remember WEP password rather than lengthy HEX keys. The problem is that different vendors use different algorithms to generate the HEX key and therefore a ASCII password on an AEBS will be hashed differently on a non-Apple client and vice versa. You may find the following Apple Support article helpful. -
I put the BT WiFi app on my iPad Mini and now I can't connect to the internet. Please help
I put the Bt WiFi app on my iPad Mini and now I can't connect to the internet. Please Help
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
After updating my mac book pro from snow leopard to mountain lion, i can not connect to the internet anymore ;(
Anyone know what is wrong with it??
Is something wrong with mountain lion or the wifi itself????
HELP PLEASE!!
I need to use the internet desperately but i cant...
Thank you so much xxxHi galleryskins,
The article below may be able to help you with this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
OS X Mountain Lion: Zoom content on the screen
Zoom with a mouse or trackpad
To zoom in and out, hold down the modifier key you specified while you perform the scroll gesture.
For example, if you have a trackpad and used the default settings, zoom in by holding down the Control (^) key while you drag two fingers up on the trackpad. Zoom out by holding down the Control key while you drag two fingers down on the trackpad.
If you chose Picture-in-picture zooming, a window appears near the mouse cursor with the magnified image. If you chose Fullscreen zooming, the entire screen displays the magnified image.
I hope this information helps ....
Have a great day!
- Judy
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