Some PC won't update LMS

I've created several Captivate projects that report back to the LMS we use (Solo Learning). Most of the PCs across the country update the LMS just fine, but some do not. It appears there is no communication between the modules and the LMS, although they can run the project fine.
I am told that's a Java script function. On those PCs that won't update our IT group has installed Java (latest version) and enabled it within I.E.
Just wondering if anyone else has run into an issue like that or what could be blocking the communication between the PC (modules) and the LMS?
Thanks,

Hi Andrew, yes it's consistent on ALL those machines that don't update the LMS. Meaning they have never been able to to communicate back to the LMS since we started using an LMS.
I've talked to Solo Learning Support and we've tried different things, but I am wondering now, if the local virus protection program, firewall or network will not allow a Java Script file to be sent? I am not sure if the Captivate module even sends an actual Java Script file back to the LMS.
Our IT group is having a hard time as well trying to figure it too.
thanks.
Steve

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