Some people can't open some excels in SharePoint they get an error.

Hello,
Somo people cannot open some excels in my SharePoint 2010 farm, the get the following error:
“unable to process your request. Wait a few minutes and try performing this operation again”.
I found a lot of information on internet but nothing working for me, because in my case only get this error some people, but not everybody also, they don't get the error with all excels, they have the error with some excels. That's really extrange, I think
maybe is the local configuration, but I have not been able to find it the solution. The people use excel 2013 and excel 2010 and in both cases some people get the error.
Thank you for help.

Are you using Excel Services or just plain Excel services?
If it's Excel services, than it's potentially an ASP.NET  impersonation step in IIS getting in the way.  Disabling this might help you out
Steven Andrews
SharePoint Business Analyst: LiveNation Entertainment
Blog: baron72.wordpress.com
Twitter: Follow @backpackerd00d
My Wiki Articles:
CodePlex Corner Series
Please remember to mark your question as "answered" if this solves (or helps) your problem.

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