Some problem in my nokia c6 (stop or retry)

Hi sir,
i was worrking in my nokia c6 mobile some times it shows stop or retry option. I cant able go to next steps. And also i can't switched off the mobile. Just uu open my back panel and remove the battery then insert the battery and switch on my phone. Please say the solution for this problem.

Check for Firmware update. If not available, re-install the existing version thru' Nokia Suite and check if it makes any difference. 
If this doesn't solve the issue, you need to follow a more drastic step of doing a Soft reset by dialing *#7370# followed by 12345 (default code unless changed by you) when prompted. Be warned that this will erase all data from the phone memory..so back up data before you do this...After the reset you will have to restore the data and also need to re-install some of the applications ..

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