Some Songs and Videos on New Itouch Will Not Play

Itouch 3g, 64g, firmware 3.1.2; running Win XP, Itunes v9.0.25; only one computer and one account. All songs and videos purchased from Itunes. Upgraded from an Ipod Classic to the Itouch.
Some songs and all videos will not play on the Itouch (they all work in Itunes and on the Ipod Classic). On the Itouch, hitting play on the songs just toggles between the play icon and the pause icon with nothing happening with the song; other songs work as advertised. Hitting play on the videos results in the message "This movie could not be played."
I have searched the posts and faqs and tried the solutions suggested in the apple support faq: tried resetting, deauthorizing/authorizing, etc. Nothing solves the problem.
Thanks for any help you can provide!
--Steve

I went back and made a list of all the songs that would not play on the PC and Ipod Classic but not the iTouch. I then turned on the "Kind" column in iTunes to compare the list. It appears the songs listed as "Protected AAC" are the ones that are not playing on the iTouch. All songs that are "Purchased AAC" seem to be the ones that work.
All of the videos are "Protected MPEG-4 video file(s)" and none work on the iTouch.
As noted earlier, all songs and videos work on the PC and the Ipod Classic.
Is this a DRM issue? If so, is there a legitimate fix available?

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