Some testers are unable to install test App

Dear all,
We have created a test App and invited a couple of testers. Unfortunately some Beta Testers are unable to download the App and some are. We have double checked the UDIDs and they are correct. One tester chose "Reset All Settings" and it worked for him after.
Is there other better solutions other than getting my beta testers to reset their settings? We can't seem to pinpoint the issue.
Thanks in advance!

Please post in the developers forum.

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mwirigi wrote:
My Nokia E63-1 (100.21.110) UK , East Africa is unable to install Java applications, Opera Mini from various sources, the opera website , getjar and other sites just doesnt install. Nimbuzz .sisx version installed perfectly and so did Google Maps Symbian version, but their Java versions could not. I've set my Installation setting to all and disabled the online certificate check. With ALL Java apps what happens is it begins the process them abruptly disconnects the internet connection. I've tried using both local carriers, so its not the network, symbian apps work just fine, I installed and use Joikuspot, but the lack of Opera Mini is really bad for me. Please help
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