Some users can't open PDFs

Hello
We have an issue with some users not being able to open or save PDFs.
This is only happing with a few users.
It happens through the browser AND through SharePoint views in our CRM (Dynamics), so not a browser issue.
They can open the document by using the contextual menu on the document.
They can't open it by clicking directly on the document link.
Any ideas much appreciated!
*UPDATE*
One user also can't open emails that have been uploaded.

First thing would be to update and repair Adobe Reader on the users affected. 
Check which version of Reader they've got and compare it to yours/others whom got it working.
Disable addons/plugins (even if they're sharepoint related)

Similar Messages

  • Some users can't open Xcelsius-generated PDFs

    I'm creating PDFs with Xcelsius Present 5.3.4 on Windows XP.  When I distribute them, some people can open and others cannot.  I haven't seen any obvious configuration difference and at least one person has had the problem after loading the latest Reader and Flash versions.  Any idea what else they should check?

    I get different reports but most common is either blank or it won't open at all.  One thing I tried today was sending a SWF.  One person who had a problem with the PDF couldn't open SWF but was able to read it when they navigated to it via their browser.  Does that sound like a clue?

  • Some users can't open Excel files. It is trying to open it in Internet Explorer "An error has occurred. Please try again."

    I have some users in my company that can't open Excel files from any document libraries on SharePoint 2010. The receive the error message "An error occurred. Please try again."  We don't currently use the Excel calculations services. When
    a user opens an excel file they are prompted to either Read Only or Edit.
    This affects less than 5 people in a large company.  They have the Full Control permissions and have been able to open the files previously.  There has been no changes made to the server either.  I can't find anything that points to this in the
    event viewer. 
    It doesn't matter if which computer that they try to open this up from either.   All computers are Windows 7 Professional with IE 9 and Office 2010 x64.   
    I can't find anything that points specifically to this exact error. None of the excel files contain pivot tables.    This one has me stumped.

    I would make sure no one has open on machine / locked on machine (Would assume you checked this, but wanted to add)
    Also would have assumed you restarted the machines (:))
    Make sure the file security did not change (check to ensure no one changed the sercuity of the excel)
    Make sure the version of excel is the same (Changing from 2010 back to 2007 affects the file, etc.. on convert) that no one converted and saved thus causing error in file.
    Can they open other excel files?
    It sounds like the excel file it self has changed if you cannot see issue in SharePoint logs.
    If it is all SharePoint excel files - try deleting one persons access and readding them to see if that helps.
    SharePoint has issues ;)

  • Some users can't open DTS Packages

    Hi
    I have installed SQL Server 2008R2 on Windows Server 2008R2.  When I installed SQL Server I installed the options that allow the designing/running of DTS Packages.  I am able to open/design/run these packages OK but some of my colleagues are not
    able to open the packages.
    They are set up as domain/sys admins on the Windows/SQL server and log onto that server directly to manage the DTS packages.  When they attempt to open them they get the attached error message.
    Do I need to install something under their user account in order for them to be able to open DTS Packages?
    Many thanks

    Hi flanjman,
    According to your description, you created DTS packages and you are able to run the packages, other users can log on the server, but could not run the packages with the error: execution cannot continue as the language dependent resource file could not be
    loaded.
    According to the error message, sqlsvc.rll file is missing. To workaround the problem, please refer to the following steps:
    Created the "1033" directory under the "Resources" directory.
    Copy all the files ".RLL" (SQLSVC.RLL, SQLGUI.RLL and SEMSFC.RLL) that existed to the "Resources" directory for this newly created directory ("1033").
    If you have any more questions, please feel free to ask.
    Thanks,
    Wendy Fu
    If you have any feedback on our support, please click
    here.
    Wendy Fu
    TechNet Community Support

  • Many of our users can't open PDFs.  We have to select Reader as the Default PDF Handler once a day.

    What was once an infrequent problem, has become a chronic issue since some changes were made to Group Policy by an AD admin.  We've disabled all the GPs that pertain to Acrobat, but we're still having to log into users' workstations to remind Acrobat Reader that it is the Default PDF Handler (as found under Edit>Preferences>General.)
    As I mentioned above, this used to happen occassionally, and I'm not really sure why.  We use versions 9.5, X and XI, and all of them have exhibited this problem in the past and currently.  If we could find a network-wide solution to this issue (rather than having to log into scores of individual workstations every day), we would be really happy.
    Any ideas?
    Thanks!

    We think we've found the answer.  Apparently, an admin from six years ago had created an ironically named batch file called "Adobe Fix.bat" which called a login script to put the following registry key on every computer:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\Adobe\Acrobat\Exe]
    @="\"C:\\Program Files\\Adobe\\Reader 8.0\\Reader\\AcroRd32.exe\""
    Since C:\\Program Files\\Adobe\\Reader 8.0\\Reader\\AcroRd32.exe doesn't exist on any computer anymore, no PDFs would load until you told Acrobat what software to use to open them.
    Removing this script should fix the problem.

  • Hi! Windows 7 users can´t open the pdfs and jpegs that I have included into sent e-mails. How shall I resolve the problem?

    Hi!
    Prolems started after uploading the Lion in March. Now at least Windows 7 users can´t open any pdfs or jpegs that I have included into sent e-mails. They can see that they are included but can´t open them. What can I do?

    It's a bug in Outlook. Each version of Outlook has its own unique bug that prevents it form displaying email that didn't come from another Outlook user. Apple has attempted to dumb-down Mail and make it more complex in order to work around these issues, but Microsoft keeps changing the bugs in each version of Outlook instead of making an Internet Email standard compliant email client.
    Are they able to right-click on the image and save it from the contextual menu?
    Otherwise, make sure Send windows friendly, attachments at end of message are checked and send plain text.
    Or, zip the attachments and send that way.
    There is also a program called Attachment Tamer that many people have found useful.

  • Can not open pdf under my user id

    Would like to know why I can not open a pdf file under my user id.  Using the same computer, I change to my wifes user id and can open pdf files.  I have to email my pdf files to her on the same computer to open them.  I have reinstalled the latest ver of adobe reader many times and still can not figure it out.
    Ron

    Sorry, but I don't follow you. One does not need a user ID to open PDF files using the free Reader.

  • I keep getting error message "must complete End User License Agreement"...can't open PDF's on my Mac

    I keep getting error message "must complete End User License Agreement"...can't open PDF's on my Mac

    First question: have you started the Adobe Reader App since you installed it?

  • I have Adobe Reader Version 11.0.03 and can't open PDFs.  Would appreciate some help.

    I have Adobe Reader Version 11.0.03 on a new iMac OSX Version 10-8.4 and can't open PDFs.  Here's the message I get:  "There was an error opening this document. The file is damaged and could not be repaired."   Any help would be appreciated!

    What buttons do you get to click on with this message? What browser are you using (e.g. Safari, Chrome, Internet Explorer...)

  • Hi.  I have a Dell PC running Windows 7 64 bit.  I have the latest version of Adobe Reader,  It worked yesterday.  Today I have job training to do that is due tomorrow morning and I can't open PDF files.  I have to open a guide and read it and take a test

    Hi.  I have a Dell PC running Windows 7 64 bit.  I have the latest version of Adobe Reader,  It worked yesterday.  Today I have job training to do that is due tomorrow morning and I can't open PDF files.  I have to open a guide and read it and take a test tomorrow.  I have deleted and reinstalled the application.  I have rebooted.  I have made sure my PDF's are associated with the program.  Every PDF on my computer won't open and I get the same error message.  It simply says Attempt to access invalid address.  How can I fix this?  Thanks.

    Hi Don,
    I have seen this issue fixed for some users by modifying the following registry key:
    The key is "HKLM\System\CurrentControlSet\Control\Session Manager\Memory Management" MoveImages
    Set the key to 1 instead of 0 then reboot the machine.
    In case you still face the issue try the following registry key change:
    The only thing you have to do is rename the following key at the REGEDIT, and everything will be fine !!
    BEFORE:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.exe
    AFTER:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.old
    Note: Please take a backup of the registry before attempting this change.
    Regards,
    Rave

  • PC users can't open iMovie .m4v file

    my son made a really cute movie in iMovie, and saved it as an iTunes file, which put it in the .m4v format. i emailed the .m4v file to all our family and friends ... and the PC users can't open the file. can i do something about this (ie. save it in a different format)? please explain it to me in real simple terms ... i am a Luddite. thanks!

    can i do something about this (ie. save it in a different format)? please explain it to me in real simple terms ... i am a Luddite.
    You could always point out that anyone whould really wants to watch it could download and install the free QT 7 Player in much the same way that many Mac users would have to download and install either a WMV Player or a WMV component for their QT Player.
    You realize, of course, things will likely get worse once you start "customizing" your exports of each recipient? My Sister only wants WMV 9 ($50 for Microsoft "approved" bi-directional components), my brother-in-law "prefers" DivX 6 minimum ($20 for the components), my nieces are into YouTube (posted directly from iMovie '08 for the price of iLife '08) and want everything posted there, and my Aunt (whose computer is more than a decade old) only wants MPEG-1 (which I used to make with iVCD (don't remember what that used to cost or Ti Toast 9 at $80) and of course there is always Visual Hub (at just under $24) for all of the others who will settle for older AVI or WMV files. You can also try exporting some of the "less recent" or "older" codecs like MPEG-4/AAC, Sorenson Video, Sorenson 3 Video, H.263, Cinepak, etc. There are dozens of audio and video codecs that can be combined in in hundreds of combination and placed in various file containers but the problem is you will probably never find a single compression format that really satisfies everyone all of the time. So before anyone can "draw you a map," you will have to make a decision as to "down which road you wish to travel."

  • Can't open PDF files from Windows Explorer on Windows 8.1

    Hello,
    after I've upgraded to Windows 8.1, I can't open PDF files from Windows Explorer (directly double clicking the file). The AcroRd32.exe runs in the background (2x !) as I see the processes in task manager, but there is no user interface visible. I have Acrobat
    Reader 11.0.06, the desktop version (not Metro). I tried uninstalling the Acrobat reader and installing it again but this didn't help. The only way to open PDF files is to close the AcroRd32.exe from the task manager, open empty Acrobat Reader from the desktop
    and then drag&drop the PDF file over that window. This is quite inconvenient. Is there a way to fix this issue so I can open PDF files directly from windows explorer?
    Many thanks!

    I had to install adobe reader, but   PDF's used to display just fine with IE, any idea what happened ?
    Windows 8.1 pro.
    thx
    lee

  • Can't open PDF files in Firefox 16.0.1

    Mac OS 10.6.8, Firefox 16.0.1, PDF Viewer 0.6.39 installed. In Firefox>Preferences>Applications, PDFs are supposed to be handled by the PDF Browser 2.4.4 plug-in for Preview. However, when I try to view a PDF in Firefox, I get this:
    "We are sorry, but Adobe Reader is unable to show documents in this browser configuration.
    "Please use your browser to download this file and open it in Adobe Reader or Adobe Acrobat.
    "To avoid this message in the future, many browsers provide a way to turn off certain add-ons, and some are able to show this document natively. Please contact your browser vendor for more details."
    Why is Adobe Reader trying to open the PDF when Preview is the default? How do I disable Adobe Reader from doing anything in Firefox?

    cor-el, you nailed it.
    There was a plug-in called "Adobe Acrobat NPAPI". With that disabled and the PDF Browser Plugin 2.4.4 enabled, I can now open PDFs in Firefox.

  • Can't open pdf:s in My documents.

    I have moved My documents to a secondary hdd to save space on c:. I have Win7 pro and i have changed under my userprofile were the directory My documents is.
    The problem is that i can't open pdf-files on My documents with Adobe Reader. I only recieve a message, "There was a problem when this document was opened. Access is denied." (Translated from Swedish)
    I can open the file without any problem if i move it to c:. I don't have any problems with any other type of documents.
    Please help! I use the latest version of Adobe Reader and i have updated windows and drivers.

    Hi,
    Thanks a lot for the screenshots and the information.Would it be possible for you to try the following at your end.
    1. Create another folder under C:\ with some Latin Characters such as Ö or ä (as being used in the redirected path for My Documents etc.). Now place any PDF in this folder and try and access the same. Are you able to access it this time?
    2. Redirect the My Documents folder to some other path which does not have any Latin character and see if the issue is still reproducible.

  • I can't open pdf pages on internet

    I don't no why i can't open pdf files on the web anymore. Usually there was another window that would open allowing me to preview a pdf document before downloading it. Now there's just a blank page that opens. It doesn't work neither safari nor on Firefox mozilla anymore. I think it started when I downloaded adobe reader (10.1.1). It's really annoying and i have no clue as to how to solve this... Is it the plug-ins or something??
    Can anyone tell me how to fix this???

    I've done that but it doesn't work.
    i've windows 98 and microsoft internet browser 6.0
    Must i download some java program or take an other browser like microsoft internet browser 5.0?

Maybe you are looking for

  • How to create varient for transaction code

    hello expert, I created one Mod. pool program and transaction code. while run this tcode, Save button is disable and unable to create varient. could you please guide me hw to enable this save button and create varient. please with best regards sriniv

  • Photo Import: cannot select some pictures in a row except I select all pictures

    LR 4.4 (Apple): if I try to import photos from my iphone or SD Card --> I can select ALL photos. If I deselect ALL photos and try to select some photos then some photos are selectable, some not (somehow automatically "greyed out"). I tried with marki

  • SERIOUS PROBLEM HELPZ!!!!

    Basically, my phone froze so I logically turned it off, now I know my inbox and memory card is full and may have something to do with it. Then when I turn it on, it loads and then the screen goes black and will not load and then it dies. Turns itself

  • Transfering pics from text messages to computer

    Hello , I have a Treo 680, and I and very new to all this PDA stuff. I have received some pics in a text message. I would like to view these on my PC, how do I do this. Thanks in advance. Don Post relates to: Treo 680 (AT&T)

  • Function module MC_SEND_MAIL

    Hi Experts, How can I use this Function Module 'MC_SEND_MAIL'? Can anybody send me a sample code on how to use this function module for my reference. Thanks! James