Some users can't open Xcelsius-generated PDFs

I'm creating PDFs with Xcelsius Present 5.3.4 on Windows XP. When I distribute them, some people can open and others cannot. I haven't seen any obvious configuration difference and at least one person has had the problem after loading the latest Reader and Flash versions. Any idea what else they should check?

I get different reports but most common is either blank or it won't open at all. One thing I tried today was sending a SWF. One person who had a problem with the PDF couldn't open SWF but was able to read it when they navigated to it via their browser. Does that sound like a clue?

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Can't open libHaru-generated PDF with Reader, other readers work.

Our application uses libHaru to export PDF images. These PDFs can be opened using PDFlite on Windows, Preview on Mac and some other readers. However, I have tried several versions of Adobe Reader on both platforms and the files fail to open with the message: "There was an error processing a page. There was a problem reading this document (14)." So, it seams that Adobe Reader believes that there is problem with this file. However, from my very limited understanding of PDF structure, I have no idea what might be wrong, so I don't know how to fix it. The file is written unencrypted. It is about as simple a PDF as we can generate - a red-filled rectangle. I would greatly appreciate any suggestions or help.
Here is a sample PDF:
%PDF-1.3
%∑æ≠™
1 0 obj
<<
/Type /Catalog
/Pages 2 0 R
>>
endobj
2 0 obj
<<
/Type /Pages
/Kids [ 4 0 R ]
/Count 1
>>
endobj
3 0 obj
<<
/Producer (Haru Free PDF Library 2.3.0-dev)
>>
endobj
4 0 obj
<<
/Type /Page
/MediaBox [ 0 0 236 207 ]
/Contents 5 0 R
/Resources <<
/ProcSet [ /PDF /Text /ImageB /ImageC /ImageI ]
/Pattern <<
/Type /Pattern
/PatternType 1
/PaintType 2
/TilingType 2
/BBox [ 0 0 100 100 ]
/XStep 100
/YStep 100
>>
>>
/Parent 2 0 R
>>
endobj
5 0 obj
<<
/Length 6 0 R
>>
stream
1 0 0 -1 -118 296 cm
1 w
0 0 0 RG
[] 0 d
1 0.3 0.3 rg
q
% Rect
119.25 90 m
352.5 90 l
352.5 294.75 l
119.25 294.75 l
119.25 90 l
h
B
Q
endstream
endobj
6 0 obj
135
endobj
xref
0 7
0000000000 65535 f
0000000015 00000 n
0000000064 00000 n
0000000123 00000 n
0000000188 00000 n
0000000458 00000 n
0000000647 00000 n
trailer
<<
/Root 1 0 R
/Info 3 0 R
/Size 7
>>
startxref
666
%%EOF

You would need to post a sample PDF that demonstrates the problem. All you posted there is text. (PDF is a BINARY file format)
From: Adobe Forums <[email protected]<mailto:[email protected]>>
Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Date: Thu, 13 Oct 2011 11:02:42 -0700
To: Leonard Rosenthol <[email protected]<mailto:[email protected]>>
Subject: Can't open libHaru-generated PDF with Reader, other readers work.
Can't open libHaru-generated PDF with Reader, other readers work.
created by Fred Snerd<http://forums.adobe.com/people/Fred+Snerd> in PDF Language and Specifications - View the full discussion<http://forums.adobe.com/message/3969828#3969828

Some users can't open PDFs

Hello
We have an issue with some users not being able to open or save PDFs.
This is only happing with a few users.
It happens through the browser AND through SharePoint views in our CRM (Dynamics), so not a browser issue.
They can open the document by using the contextual menu on the document.
They can't open it by clicking directly on the document link.
Any ideas much appreciated!
*UPDATE*
One user also can't open emails that have been uploaded.

First thing would be to update and repair Adobe Reader on the users affected.
Check which version of Reader they've got and compare it to yours/others whom got it working.
Disable addons/plugins (even if they're sharepoint related)

Some users can't open Excel files. It is trying to open it in Internet Explorer "An error has occurred. Please try again."

I have some users in my company that can't open Excel files from any document libraries on SharePoint 2010. The receive the error message "An error occurred. Please try again."  We don't currently use the Excel calculations services. When
a user opens an excel file they are prompted to either Read Only or Edit.
This affects less than 5 people in a large company. They have the Full Control permissions and have been able to open the files previously. There has been no changes made to the server either. I can't find anything that points to this in the
event viewer.
It doesn't matter if which computer that they try to open this up from either.   All computers are Windows 7 Professional with IE 9 and Office 2010 x64.
I can't find anything that points specifically to this exact error. None of the excel files contain pivot tables.    This one has me stumped.

I would make sure no one has open on machine / locked on machine (Would assume you checked this, but wanted to add)
Also would have assumed you restarted the machines (:))
Make sure the file security did not change (check to ensure no one changed the sercuity of the excel)
Make sure the version of excel is the same (Changing from 2010 back to 2007 affects the file, etc.. on convert) that no one converted and saved thus causing error in file.
Can they open other excel files?
It sounds like the excel file it self has changed if you cannot see issue in SharePoint logs.
If it is all SharePoint excel files - try deleting one persons access and readding them to see if that helps.
SharePoint has issues ;)

FF PDF viewer - Users can't open links in pdf documents

My website has a number of pdf pages, each of which has a linked button for "More detail". This works fine in IE and fine in Pale Moon and fine in CHrome and fine even in FF if FF is set to use the Adobe pdf viewer.
But if FF is using the built in viewer, the links don't work, either completely non-responsive, or go to the wrong address.
This issue has been bugging people for a few years, is it possible to get it fixed please? I am tired of dealing with frustrated users who can't open the linked files.
Example look here: http://canberrabirds.org.au/wp-content/BirdSummaryData/Australasian%20Bittern.pdf andclick on More Detail blue button at top.

Much appreciated. Can you explain what 'code in a more compatible way' means? I didn't produce these pdf pages, but was not aware that even in a pdf file a link could be anything more than a link. What instruction should I give the person who makes these pages?
Thanks
''cor-el [[#answer-689639|said]]''
<blockquote>
I'm on Linux and that button doesn't work in other PDF viewers like Evince and Ocular as well.
So I assume that you will have to rebuild that PDF file and code that button in a more compatible way to make this work in viewers other than the Adobe Reader.
</blockquote>

Some users can't open DTS Packages

Hi
I have installed SQL Server 2008R2 on Windows Server 2008R2. When I installed SQL Server I installed the options that allow the designing/running of DTS Packages. I am able to open/design/run these packages OK but some of my colleagues are not
able to open the packages.
They are set up as domain/sys admins on the Windows/SQL server and log onto that server directly to manage the DTS packages. When they attempt to open them they get the attached error message.
Do I need to install something under their user account in order for them to be able to open DTS Packages?
Many thanks

Hi flanjman,
According to your description, you created DTS packages and you are able to run the packages, other users can log on the server, but could not run the packages with the error: execution cannot continue as the language dependent resource file could not be
loaded.
According to the error message, sqlsvc.rll file is missing. To workaround the problem, please refer to the following steps:
Created the "1033" directory under the "Resources" directory.
Copy all the files ".RLL" (SQLSVC.RLL, SQLGUI.RLL and SEMSFC.RLL) that existed to the "Resources" directory for this newly created directory ("1033").
If you have any more questions, please feel free to ask.
Thanks,
Wendy Fu
If you have any feedback on our support, please click
here.
Wendy Fu
TechNet Community Support

Hi! Windows 7 users can´t open the pdfs and jpegs that I have included into sent e-mails. How shall I resolve the problem?

Hi!
Prolems started after uploading the Lion in March. Now at least Windows 7 users can´t open any pdfs or jpegs that I have included into sent e-mails. They can see that they are included but can´t open them. What can I do?

It's a bug in Outlook. Each version of Outlook has its own unique bug that prevents it form displaying email that didn't come from another Outlook user. Apple has attempted to dumb-down Mail and make it more complex in order to work around these issues, but Microsoft keeps changing the bugs in each version of Outlook instead of making an Internet Email standard compliant email client.
Are they able to right-click on the image and save it from the contextual menu?
Otherwise, make sure Send windows friendly, attachments at end of message are checked and send plain text.
Or, zip the attachments and send that way.
There is also a program called Attachment Tamer that many people have found useful.

PC users can't open iMovie .m4v file

my son made a really cute movie in iMovie, and saved it as an iTunes file, which put it in the .m4v format. i emailed the .m4v file to all our family and friends ... and the PC users can't open the file. can i do something about this (ie. save it in a different format)? please explain it to me in real simple terms ... i am a Luddite. thanks!

can i do something about this (ie. save it in a different format)? please explain it to me in real simple terms ... i am a Luddite.
You could always point out that anyone whould really wants to watch it could download and install the free QT 7 Player in much the same way that many Mac users would have to download and install either a WMV Player or a WMV component for their QT Player.
You realize, of course, things will likely get worse once you start "customizing" your exports of each recipient? My Sister only wants WMV 9 ($50 for Microsoft "approved" bi-directional components), my brother-in-law "prefers" DivX 6 minimum ($20 for the components), my nieces are into YouTube (posted directly from iMovie '08 for the price of iLife '08) and want everything posted there, and my Aunt (whose computer is more than a decade old) only wants MPEG-1 (which I used to make with iVCD (don't remember what that used to cost or Ti Toast 9 at $80) and of course there is always Visual Hub (at just under $24) for all of the others who will settle for older AVI or WMV files. You can also try exporting some of the "less recent" or "older" codecs like MPEG-4/AAC, Sorenson Video, Sorenson 3 Video, H.263, Cinepak, etc. There are dozens of audio and video codecs that can be combined in in hundreds of combination and placed in various file containers but the problem is you will probably never find a single compression format that really satisfies everyone all of the time. So before anyone can "draw you a map," you will have to make a decision as to "down which road you wish to travel."

TA25361 I have a ton of documents and databases in AppleWorks v 6.0 that I can no longer open on my MacBook Pro. Is there any way to recover this info? Some documents can be opened and resaved with textedit, but not my database with all important addres

I have a ton of documents and databases in AppleWorks v 6.0 that I can no longer open on my MacBook Pro. Is there any way to recover this info? Some documents can be opened and resaved with textedit, but not my database with all important addresses.

I tried Peggy's List > Select All > Copy > Paste into an AW spreadsheet suggestion.
In my case, pasting into the spreadsheet lost all text formatting (mostly text set to bold). The results of formulas were pasted, and checkboxes were pasted as "on" or "off". The DB did not contain any pop-up menus or radio buttons, but I expect they would transfer as a number showing the list position of the chosen item.
Pasting the copied List view data into a Numbers table gave a result similar to that with AppleWorks. I selected B2 as the target cell (for top left cell of the pasted data) to avoid any effects of posting into a header row or column. Bold and regular text formatting looked the same as it had in AW's List view.
Based on that, I'd slip the 'paste into an AppleWorks Spreadsheet step, and paste directly into a Numbers Table.
Regards,
Barry

I have Adobe Acrobat 8 Standard and I had to reload it on my computer due to my hard drive crashing. Now I can only open and view PDF's and I cannot edit them as I could before such as using Tools Comment

I have Adobe Acrobat 8 Standard and I had to reload it on my computer due to my hard drive crashing. Now I can only open and view PDF’s and I cannot edit them as I could before such as using Tools>Comment&Markup or Tools>Advanced Editing>TouchUp Text Tool. All the functions are greyed out. Please advise.

What's your OS? Acrobat 8 is not compatible with any modern OS.
On Thu, Jan 15, 2015 at 4:16 PM, thomasc1234 <[email protected]>

When in mode dev to develop my website, I can't open buttons and PDF files to check my changes or somebody else's changes. What is wrong ? (I updated Adobe Reader)

when in mode dev to develop my website, I can't open buttons and PDF files to check my changes or somebody else's changes. What is wrong ? (I already updated Adobe Reader)

Oh no... NOT THE 99-PAGER!!! Anything but THAT!!!

How can I open and print PDF files?

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With the free Reader if they are not print protected. With Acrobat otherwise.

Some users can't see attributes in the Query Builder

Hi.
I have problem. Some users can't see some of attributes of info-object in the Query Designer. Where is the problem?

I think you would need to give more details on the problem,
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Do they all share the same profile, what is the distinguishing thing among the some users who can see the attributes and the ones who cannot see the attributes.
Need to drill down further I guess.
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I can't open certain internet pdf's?

I can't open certain internet pdf's?

If you use Adobe Acrobat with Safari 5.1 read here > Apple Safari 5.1 and Adobe Reader/Acrobat Advisory

I installed CS6, including Acrobat Pro, now I can't open Acrobat or PDF documents.

I installed CS6, including Acrobat Pro, now I can't open Acrobat or PDF documents. All other CS6 applications are available. The icon for Acrobat just shows the internet explorer icon.

There is a special procedure for Acrobat as part of CS. It goes something like opening one of the other applications and activating, then opening Acrobat (I think the others need to stay open) and activating it. It seems like a strange procedure and is likely documented in your info -- but I can't say for sure.

Some users can't open Xcelsius-generated PDFs

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