Some Users cannot login via Lync 2013 windows client

Hi,
I have a Lync 2013 FrontEnd server, DB server and Edge Server.
Since last noon we are facing a mysterious issue. Its as below.
( I have just entered into Lync administration)
User A and User B, both were able to login to lync till yesteday noon on their individual PC, any PC or mobile (windows, android, mac) with any version of Lync client, inside and outside the organization.
Last noon User A reported that he is facing an issue that whenever he logs in to lync 2013 client he is automatically logged off in 2 to 3 seconds. Then again logs in automatically and again loggs off in 2-3 seconds. and thats all is happening again and
again. The message he is is getting after he is logged off is "The connection to the server was lost
. Reconnecting. Current calls may continue, but with reduced functionality".
But at the same time he was able to login from other computer and his mobile device.  At the same time, User B is not facing any issue on his machine.
Then User A tried to login from the User B's computer and there also he faced same issue. Then i asked User B to login on computer of User A and what i see is User B is able to login on User A's computer.
What is concluded from the observation is, User A cannot login from lync client 2013 from any computer inside and outside of my network and can login from any other client/version/platform inside or outside of my network.
What i checked for is Client Version Policy of User A and User B, but both are same (Automatic). Below is my client version policy and i am using client version 15.0.4605.1000
In Sing In Logs. (By Right click on system tray icon of lync) i got below information.
Error-1
In Windows 8, event viewer i am getting only Event ID 1 or 12 which says, "
The description for Event ID 12 from source Lync cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event: 
Lync
Thanks, Rishi Pandit.

The issue has been resolved by removing an entry from "Trusted Application Server". This application server was being used for Polycom VC infrastructure integration with Lync.
As per Task 4 section in
Polycom and Lync Integration Documentation we have to use below-
http://support.polycom.com/global/documents/support/strategic_partner_solutions/Polycom_UC_Microsoft_Deployment_W8.pdf
Use the New-CsStaticRoute command to set up a static route for the RealPresence 
Collaboration Server system. 
$route = New-CsStaticRoute -TLSRoute -destination rmx.corp.local 
-port 5061 -matchuri sipdomain.com -usedefaultcertificate $true 
where rmx.corp.local is the FQDN of the RealPresence Collaboration Server SIP signaling 
domain and sipdomain.com is the name of the Trusted Application Pool you created. 
but this was wrong.
we used sip.domain.com and issue got resolved. Polycom forgot one (.) dot between sip and domain.com which ruined us.
Thanks.
Thanks, Rishi Pandit.

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    We have LYNC Server 2013 deployed on premise. Our clients are LYNC 2013. When someone external to our organization sends us a Lync meeting request we are able to connect with our Lync 2012 desktop client but only Audio is available. We cannot share
    the desktop. If however we connect to the external meeting using the Lync Web App (by specifying
    ?sl=1 at the end of the meeting url) we are able to use all the services like audio, desktop sharing etc.
    I've found the following articles that suggest that the desktop clients are not the preferred choice to connect to external meetings.
    http://blog.schertz.name/2011/11/forcing-lync-web-app/
    http://www.computer-talk.com/en/blog/item/attendees-cannot-join-your-lync-web-conference
    Can anyone advise as to why the desktop clients are restrictive and if there is a fix and if not how can we force users to use the Lync Web App to connect to external meetings?
    Our lync 2013 desktop clients use the following ports:
    PS C:\Users\am03744ad> Get-CsConferencingConfiguration
    Identity                           : Global
    MaxContentStorageMb                : 500
    MaxUploadFileSizeMb                : 500
    MaxBandwidthPerAppSharingServiceMb : 375
    ContentGracePeriod                 : 15.00:00:00
    ClientMediaPortRangeEnabled        : True
    ClientMediaPort                    : 5350
    ClientMediaPortRange               : 40
    ClientAudioPort                    : 50020
    ClientAudioPortRange               : 20
    ClientVideoPort                    : 58000
    ClientVideoPortRange               : 20
    ClientAppSharingPort               : 42000
    ClientAppSharingPortRange          : 20
    ClientFileTransferPort             : 42020
    ClientFileTransferPortRange        : 20
    ClientSipDynamicPort               : 7100
    ClientSipDynamicPortRange          : 3
    Organization                       :
    HelpdeskInternalUrl                :
    HelpdeskExternalUrl                :
    ConsoleDownloadInternalUrl         :
    ConsoleDownloadExternalUrl         :

    You should be fine using the full Lync client, it's not restricted by default.  If there's an issue, it's typically in the networking related to your edge, or the edge of the organization you're federating with.
    The reason the web client is preferred by many (not all, and that's not an official Microsoft stance), is simply that if everyone uses the web client, it's a consistent experience for the attendees and you don't have to worry about the status of attendee's Lync
    environment or federation.
    Can your external users share a desktop with internal users?  Can they do it externally in a conference hosted by you?  Can the remote organization share desktops with you when connected to your conferences?  And in these conferences,
    have the marked you as presenter so you can present your desktop?
    There's no good way to automatically force users to use the web app each time unfortunately.  The other organization would need to hardcode that ?sl=1 into each meeting invite sent.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications

  • Lync 2013 Android Client and simultaneous ring problem

    this is sort of a duplicate but since the other one was marked as answered when it was not I figured I'd start this topic up again.
    I set up the Android mobile client on my phone and all seemed to work fine (apart from the know bu where it keeps saying "calls aren't setup to ring mobile device..."  whether the are or not) but I've run into the super annoying issue where
    even if you turn simultaneous ring off for the cell phone number it still rings through when I get a call on my Lync work phone (a bit delayed so it rings just before voice mail picks up). What stinks is that even if I completely sign out of the Lync mobile
    app I still get these ring throughs. The only solution was to reinstall the app with a bogus cell number (which is a bad way to go as it might be calling a random number if I'm not careful). the other thread had a moderator give the answer to create a user
    level voice policy to not allow simultaneous ringing. Yeah, thanks. I'd actually like to use the feature sometimes and so would all of my users.
    So, is this a bug in the Android client? In the Mobile functionality on the server? What? When I run SEFAUtil on my account it doesn't show any simulring or forwarding (my full Lync 2013 client agrees with that) so what the heck is going on. I can't roll
    this upgrade from 2010 out to users until this can be resolved.
    Steve

    I think I found the solution to the annoying ring to the phone even when your turn off your call forwarding/sim ring.
    In Lync 2013 desktop client, when you first setup SIM ring, it asks you to enter the phone that you would like to have sim ring. In this case, most likely your cellphone number. Then when you are sick of SIM ring, you decide to turn this feature off, but
    you still get SIM ring to your cellphone which is very annoying. If I remember correctly, in Lync 2010, when you switch from SIM ring ON to OFF, the cellphone number will be deleted automatically. In Lync 2013, however, doesn't do so. Therefore, your cellphone
    number is still there even though your have call forwarding OFF. This is a bug. The work around to it is to go to Tools > Options > Call Forwarding, select SiM ring; then from the drop down list, instead of choosing your saved cellphone number, choose
    WORK number. Then select "Turn Off Call Forwarding". Now, go back to SIM ring option again, you will see the saved cellphone number is now gone. It will only display your work number. Now, try to make a test call to your Lync phone, it shouldn't ring to your
    cellphone anymore.
    To me, this seems to have fixed it. You can try this and let me know if that fixes yours too.
    A@RJC

  • Lync 2013 basic client msi

    Hi all,
    Anyone knows where can I find .msi file for Lync 2013 basic client? Microsoft website only have .exe which doesn't work with GPO software deployment.
    Thanks

    The Basic client doesn't come in an MSI version, the following two links might help you work with the extracted exe:
    http://unifiedme.co.uk/2013/04/silent-installation-of-lync-basic-2013-client/
    http://community.spiceworks.com/how_to/show/1503-how-to-deploy-office-2010-using-gpo-and-oct
    Please mark posts as answers/helpful if it answers your question.
    Blog
    Lync Validator - Used to assist in the validation and documentation of Lync Server 2013.

  • Cannot share desktop - Lync 2013 server and Windows 8 (64-bit) client

    Currently my new Lync server cannot share a desktop through a Lync 2013 client installed on a Windows 8 workstation. The client is patched up with the latest MS patches (much beyond the patch issues noted about a year ago, the patches in question do not
    even show up as installed).
    I get the same "An error occurred during the screen presentation" message. I do have a NVIDIA video cards on the workstations, but they too are patched up. The same systems have no issues sharing desktop screens in the Lync 2013 client on Windows
    8 systems when they are connected to a Lync 2010 server.
    I have no idea where to go from here. Any suggestions or help is greatly appreciated.

    Did this issue happen to other Lync 2013 client?
    As you mentioned that you can used the same Lync 2013 to sharing desktop screen when it connects Lync Server 2010 while you couldn’t share desktop screen when it connects to Lync Server 2013,
    I think it is related with Lync Server.
    Please check if you can find any errors on Lync Front End Server.
    Check all Lync server services are all started.
    Lisa Zheng
    TechNet Community Support

  • Lync 2013 mobile client (android/windows phone) can't sing in

    Hello
    We have deployed Lync 2013 Server (no CU)in our Organization, wehn we use desktop client or Metro App, all works fine. But when we trying to connect from android or windows phone App, we get notice:
    "We cannot log you in beacuse your organization don't support this produkt version"
    Some one can advice ?

    Hi,
    Agree with Michael.
    What’s more, did you deploy Reverse Proxy on DMZ zone to support mobility devices to login Lync client?
    If not, you need to deploy a Reverse Proxy firstly with the help of the link below:
    http://technet.microsoft.com/en-us/library/gg398069.aspx
    Best Regards,
    Eason Huang
    Eason Huang
    TechNet Community Support

  • Lync Contacts not appearing in Lync 2010 after user is moved to Lync 2013

    Good Morning,
    Our company recently migrated all of our users to Lync 2013 from Lync 2010.   Most of our clients are still running the Lync 2010 client on their workstations.  There is an ongoing project where we are upgrading to Office 2013 as well.
    When a user signs into Lync, clicks on their contacts, the list is blank. They see their frequent contacts and are able to search for people.   Some people are able to manage their contacts through OWA 2013 since we have the integration in
    place. If they try to add contacts in Lync, they receive the message:
    Cannot Add, Remove or move contacts or groups at this time. Please try again later.
    I have tried going into the %appdata%\Microsoft\communicator directory and deleting the .cache and .idx and opening Lync again and still they do not appear.
    Found this article:  https://support.microsoft.com/kb/2757458?wa=wsignin1.0, but we cannot role people back to Lync 2010.  So they will just have to live with it until they receive Lync 2013 and  use OWA 2013 to manage them until their office
    client is upgraded.

    Hi BrianDougherty,
    I’m not sure whether this is caused by UCS, but you can test it by disabling UCS for a test user.
    Run the following command and then check the result.
    New-CsUserServicesPolicy -Identity NoUCS -UcsAllowed $False
    Grant-CsUserServicesPolicy –Identity “test user” –PolicyName NoUCS
    Invoke-CsUcsRollback –Identity “test user”
    Best regards,
    Eric
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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