Some users drag and drop to outlook turn to links instead of attachments.

Hi it seems that some of our users when they drag and drop a file from sharepoint it turns into a hyperlink rather than an attachment. This is a problem since if we send the file externally that person would not be able to access that document. 
Any ideas as to why this could be happening?
Thanks in advance,

Is this from a SharePoint Document Library -> Drag file to Outlook?
Is the SharePoint site in the "Intranet Zone" of IE? Or are they using different browsers? For example, this works fine for me in Internet Explorer 11 with Outlook 2013, but does not work with the latest version of Chrome and Outlook 2013.
Trevor Seward
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This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

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