Some users not seeing all of a web form in Smart View Excel 11.1.2?

I am on Planning 11.1.2 and I have an end user who, when he opens a web form in Excel using Smart View, he only sees about 1/3 of the entire form. If in the Oracle/Planning web, the form is fine. When he uses my machine, he sees the entire web form in Smart View Excel. Is there a setting on his Excel I need to change?
Thanks.

It's a limitation, if you will, of the way JDeveloper works. It essentially runs your JSF page in order to get the rendering. At design time, the phase listener is obviously messing things up since you're not in a proper secured environment - hence the workaround to bypass your phase listener at design time.

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