Some users - very minimial - cannot access OWA externally.

Some users cannot access OWA with the servers' FQDN (https://exchangeServerName.Domain.com/owa), but they can access it with the public ip. To fix this, I enter the FQDN and public ip into their hosts file, which fixes the issue.
Any ideas?
Thanks!

Hi,
Firstly, I’d like to recommend the following troubleshooting to narrow down the cause:
Ping your Exchange FQDN
Check your OWA: get-owavirtualdirectory |fl *url
Thanks,
Angela Shi
TechNet Community Support

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    FormsAuthentication           : False
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    AdfsAuthentication            : False
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    SetPhotoURL                   :
    Exchange2003Url               :
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    InternalUrl                   :
    ExternalUrl                   :
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    ExternalUrl                   :
    Identity                      : HKAD\Exchweb (Default Web Site)
    InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
    BasicAuthentication           : True
    WindowsAuthentication         : False
    DigestAuthentication          : False
    FormsAuthentication           : False
    LiveIdAuthentication          : False
    AdfsAuthentication            : False
    OAuthAuthentication           : False
    ExternalAuthenticationMethods : {Fba}
    Url                           :
    SetPhotoURL                   :
    Exchange2003Url               :
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    ExternalUrl                   :
    Identity                      : HKAD\Exadmin (Default Web Site)
    InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
    BasicAuthentication           : True
    WindowsAuthentication         : False
    DigestAuthentication          : False
    FormsAuthentication           : False
    LiveIdAuthentication          : False
    AdfsAuthentication            : False
    OAuthAuthentication           : False
    ExternalAuthenticationMethods : {Fba}
    Url                           :
    SetPhotoURL                   :
    Exchange2003Url               :
    FailbackUrl                   :
    InternalUrl                   :
    ExternalUrl                   :
    Identity                      : HKEX\owa (Default Web Site)
    InternalAuthenticationMethods : {Basic, Fba}
    BasicAuthentication           : True
    WindowsAuthentication         : False
    DigestAuthentication          : False
    FormsAuthentication           : True
    LiveIdAuthentication          : False
    AdfsAuthentication            : False
    OAuthAuthentication           : False
    ExternalAuthenticationMethods : {Fba}
    Url                           : {}
    SetPhotoURL                   :
    Exchange2003Url               :
    FailbackUrl                   :
    InternalUrl                   :
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    ExternalUrl                   :
    Identity                      : HKEX\Exchange (Default Web Site)
    InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
    BasicAuthentication           : True
    WindowsAuthentication         : False
    DigestAuthentication          : False
    FormsAuthentication           : False
    LiveIdAuthentication          : False
    AdfsAuthentication            : False
    OAuthAuthentication           : False
    ExternalAuthenticationMethods : {Fba}
    Url                           :
    SetPhotoURL                   :
    Exchange2003Url               :
    FailbackUrl                   :
    InternalUrl                   :
    ExternalUrl                   :
    Identity                      : HKEX\Exadmin (Default Web Site)
    InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
    BasicAuthentication           : True
    WindowsAuthentication         : False
    DigestAuthentication          : False
    FormsAuthentication           : False
    LiveIdAuthentication          : False
    AdfsAuthentication            : False
    OAuthAuthentication           : False
    ExternalAuthenticationMethods : {Fba}
    Url                           :
    SetPhotoURL                   :
    Exchange2003Url               :
    FailbackUrl                   :
    InternalUrl                   :
    ExternalUrl                   :
    Identity                      : HKEX\Public (Default Web Site)
    InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
    BasicAuthentication           : True
    WindowsAuthentication         : False
    DigestAuthentication          : False
    FormsAuthentication           : False
    LiveIdAuthentication          : False
    AdfsAuthentication            : False
    OAuthAuthentication           : False
    ExternalAuthenticationMethods : {Fba}
    Url                           :
    SetPhotoURL                   :
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    ExternalUrl                   :
    Identity                      : HKEX\Exchweb (Default Web Site)
    InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated}
    BasicAuthentication           : True
    WindowsAuthentication         : False
    DigestAuthentication          : False
    FormsAuthentication           : False
    LiveIdAuthentication          : False
    AdfsAuthentication            : False
    OAuthAuthentication           : False
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    SetPhotoURL                   :
    Exchange2003Url               :
    FailbackUrl                   :
    InternalUrl                   :
    ExternalUrl                   :
    Identity                      : HKCAS2\owa (Default Web Site)
    InternalAuthenticationMethods : {Basic, Fba}
    BasicAuthentication           : True
    WindowsAuthentication         : False
    DigestAuthentication          : False
    FormsAuthentication           : True
    LiveIdAuthentication          : False
    AdfsAuthentication            : False
    OAuthAuthentication           : False
    ExternalAuthenticationMethods : {Fba}
    Url                           : {}
    SetPhotoURL                   :
    Exchange2003Url               :
    FailbackUrl                   :
    InternalUrl                   :
    https://hkcas2.ksi.com.hk/owa
    ExternalUrl                   :
    https://owa.ksi.com.hk/owa
    Identity                      : HKCAS1\owa (Default Web Site)
    InternalAuthenticationMethods : {Basic, Fba}
    BasicAuthentication           : True
    WindowsAuthentication         : False
    DigestAuthentication          : False
    FormsAuthentication           : True
    LiveIdAuthentication          : False
    AdfsAuthentication            : False
    OAuthAuthentication           : False
    ExternalAuthenticationMethods : {Fba}
    Url                           : {}
    SetPhotoURL                   :
    Exchange2003Url               :
    FailbackUrl                   :
    InternalUrl                   :
    https://hkcas1.ksi.com.hk/owa
    ExternalUrl                   :
    https://owa.ksi.com.hk/owa

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