Some videos will not play (blank screen).
Some of my videos will not play. I select the video and a "Play" arrow shows in the upper left portion of the screen, but the screen is dark (blank). I can press Menu and return.
I don't believe it's a size issue because certain other larger videos do play. Nor do I think it's a format issue because all of the videos are the same format (*.m4v). It also doesn't appear to be a time/sync issue because some videos added after others do play and some don't.
I really don't have a problem reformatting and starting over if that is the best or only solution as I only use iTunes and don't have calendar, notes, etc.
Thanks in advance.
iTunes Ver 10.5.1.42
iPod Classic 30Gb Ver 1.3
O/S Windows XP SP3
Where are these from? Are they from the iTunes Store or where they downloaded elsewhere and then added to your library? Perhaps you can try restoring your iPod to factory settings and then resyncing the videos back over to it.
If the videos are not from iTunes, perhaps you can try and re-convert them using a third party utility such as Handbrake or MPEG Streamclip.
http://www.squared5.com/
http://handbrake.fr/
B-rock
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Ever since I've updated to the newer iTunes version, my videos will not play correctly. Any video I bought on iTunes will not work. Also any video previews or trailers from iTunes will not work. Any other video from online or ones that I've recorded work normally. When I try to play a video, this is what it looks like:
The picture does not show, but the audio plays perfectly. Quicktime and every other software is updated. I've tried to find the answer on the forums but couldn't find one similar to my problem. Also, I cannot contact any apple support by phone because I'm currently living in China and this or e-mail is the most conveinent.
Help!
Thanks,
K.Hi Oicrylic,
If you are still having video playback issues in iTunes, you may want to try the following user isolation troubleshooting to see if the issue can be localized to either a user or a system level cause.
Apple Support: Isolating an issue by using another user account
http://support.apple.com/kb/TS4053
Mac OS X: How to troubleshoot a software issue
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