Some web visitors can't read .pdfs, but I can

I'm having an issue where some visitors to a website I run can't view .pdf files. I can view them and everyone I have asked in our company can view them, but I get enough comments from users that I am concerned. I recommended one person download the latest version of Adobe read and that fixed the problem. Another user was on a iPad that had the latest version of Adobe Reader already and still could not view the files. The files load, but they are very blurry.
Am I doing something wrong in the creating of the .pdf from word .doc? Is there a way I can create a .pdf from a .doc to improve compatibility?

One help for a lot of folks is to change the compatibility settings in your conversion. You should probably set it back to at least AA7, possibly further for web applications. There are even a few souls running AA4 and many with AA5. Usually AA5 can read AA7 files, so AA7 is probably adequate. You can also change the compatibility with PreFlight from within Acrobat. You may lose features of AAX, but if you just created the file from WORD that is probably not an issue. I suspect that the viewing software may not read the latest version, if they have viewing software at all -- you may need to determine that aspect.

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