Somebody hack my macproo what can i do to restart my system.

Someone recently introduced in my son's macbook with your ID and password, and reported as stolen, the mac then went out and asked for a key to restart my son did not know, we talked with telephone support and found that the mac is our property and they told us that the sooprte in town we had to restore the system, it's been three days and the service technician tells us that it is not possible to restore the system and that it is best to buy new motherboard. my question is to be done to restore the system or if it really just changing the card to retrieve the equipment. thanks for your help.

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