Somehow ended up with 2 accounts- paid for premium...
I am new to Skype. I had an account and paid for the premium so I could video skype with my mom and sister. Since I paid for it I have not been able to access it. Somehow another account was set up using the same e-mail address but no premium access. I know there are 2 accts because my mom and sister both show me twice-one with a picture, one without. Please help so I can use what I paid for and skype with my family. Thank you
For your safety and protection, please never, ever include any personally identifiable information such as your real name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!
It's not currently possible to merge accounts nor to transfer content from one account to another account. You should be able to have accounts authorised on your computer's iTunes via the Store > Authorise This Computer menu option (if you have iTunes 11 on a PC then Alt-S should get the Store menu to appear at the top of iTunes)
Similar Messages
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my mom somehow ended up with two totally different iTunes accounts, based on an old (dead) email address and a newer one as well. She's bought a lot of music on both accounts over time... is there some way to merge the old account into her newer one?
No. If one of those accounts is inaccessible, click here and request assistance.
(82012) -
I paid for premium,but still have not gotten it
I have already paid for premium,but still haven't recieved it
Hey welcome to the Spotify Community.
Based on your post it sounds like you might have two different accounts with us. Please answer the questions on this site to determine the best way to fix this quickly for your account--thanks!
https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account -
Paid for premium but haven't got it
I have just updated from free to premium, I have paid but it hasn't updated?!!Please help!
I just paid for premium, but libspotify-using applications don't work.Also, when I want to request a spotify application key, I get the error message "Sorry, you need Spotify premium to apply for an application key."However, on https://www.spotify.com/fr/account/overview/ I can read "You have an active Spotify Premium" subscription." (loosely translated from French).
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I paid for premium for last 6 months - I even checked account for receipt. its there.none of my devices or computers will work premium 0 still on free mode.Help me please.
My trial of a $1 for 3 months is done yall took 9.99 for the new monthly payment but I wanna cancel why does it say it's free? I wanna cancel now!!!
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Hi I thought I paid for premium 9.99 but cant listen to my music of line. Please could someone help. Tracey
Read this post for troubleshooting steps and how to contact support if the steps don't work
https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium/td-p/234720 -
Hi,I've just tried to upgrade my Spotify account to Premium through PayPal, it has worked flawlessly before. But today it didn't, my creditcard were charged by Spotify through PayPal and corresponding amount were reserved on my MasterCard Debit. Please UPGRADE my Spotify account ASAP, I want to have what I've paid for today and please get back to me as soon as possible. RegardsRasmus Johan Vestergaard
Hey Rasmus,
I have refunded that Paypal payment - it looks like it did not properly complete. Could you please try to restart the subscription? Also, could you please edit your post so that your Paypal details are not shown?
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Paid for Premium but only have access to Free
On 4/29/15, my account was charged $10.59 for what I understood to be one month free of premium service. Yesterday, I noticed that Spotify indicated that my premium subscription expired. Now, I am only able to shuffle play and have no offline access, despite having paid for this service. Can someone from Spotify help? I do find it a tad annoying that I have to post an entry on the community board instead of being able to directly connect with customer support. Thnx.
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
If you still have not gotten a reply:
Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here. -
i have somehow set up two icloud accts on my ipad and they are both linked to my Apple ID. however i am not able to use my Messenger App. since. whenrver I sign in with my apple ID ands password I get an error message. pleas help
Try deleting one of the accounts.
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Paid for premium but not getting it
I upgraded to premium via my I pad but am only getting free services. I have tried logging out and in again but it's still not working. I can't find any contact details for spotify
hi there, I have paid GBP 105.43 for 12 months services but why it still reduce my credit after i paid this service? I would like to use unlimited world immediately after i paid rather than my pay as you go.
could you please advise me as soon as possible?
thank you -
I have used my force9 emails for a few years with now problem on my laptop and also for maybee 6 months on my iphone4s but after syncing with itunes on my laptop i have lost all the emails & email setting of my phone.
I also back up on icloud and tried looking on there on my laptop but there is only my icloud emails and not my pop3 force9 emails . There are all my contacts there butwhy does it wipe my emails and settings and how can i get them back.
many thanks
monoboardRestore your backup.
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Paid for Premium on 11/28/2012, still seeing ads.
Hi. A big reason I went with a Premium subscription was to eliminate the ads. It's now two weeks later and they are still just as visible. I have rebooted, reinstalled, restarted and resisted the urge to complain. But, enough is enough.
I see there are other threads to this effect, what's it going to take to get this resolved?A day later, no reply. I did the live chat thing two days ago, no follow up from that either.
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package 6 days ago and still will not let my calls go through
Hi there and welcome to the community,
Could you try doing a full reinstallation of the app, including removing your local cache/data files. -
I ended up with 2 iCloud accounts during iCloud set up. How do I consolidate to 1?
During the iCloud creation process, I somehow ended up with 2 iCloud accounts. 1 account for my iMac and another for my IOS devices. How do I point my iMac to the iCloud account created for my iOS devices?
marcfrombrewster wrote:
... How do I point my iMac to the iCloud account created for my iOS devices?
On your iMac, click on the Apple icon in the menu bar, select "System Preferences", select "iCloud", select "Sing out" and then sign-in with the iOS account.
Does this help ?
Kind regards, -
I have paid for Spotify Premium but can only shuffle play on Android Sony Walkman NWZ X2
Hi I have paid for premium but im still only able to shuffle. I have this problem on my mobile (Sony Xperia z3 compact) and also on my mp3 player (Sony Walkman NWZ X2) I paid over a grand for my Walkman, and want to use spotify to play music wirelessly via bluetooth, which does work but on with the free shuffle play function. I have made a new account, logged in and out everywhere, installed via the google play on the walkman, I really think they spotify should scrap the shuffle only for mobiles etc. I dont know what is wrong with spotify but its starting to annoy me. regards Laurie
I have the same problem. I purchased premium with the first three months at .99 cents and my account says im still using the free version. Ive contacted tech support and awaiting info. Ive tried signing in and signing out. Ive also tried deleting my spotify app and reinstalling it. Natta.... anyone with ideas??? Love to hear from you.
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