Somehow my alternate email address was changed and when I try to edit it says that email is being used by another account?
Will not let me change my alternate email address...says it's being used by another account. Don,t know what I have done.
It probably really is being used by another account. That account holder may be you, or it may have been an Apple ID used at one time in the past, which again may have been you. Doesn't matter which. Once it's used, it can no longer be used by anyone, ever again.
By "already in use" it means that email address might be an Apple ID, or an "alternate email address" associated with any Apple ID that has not been deleted from that Apple ID, or a "rescue email address" for an Apple ID that also has not yet been deleted. Therefore if you have another Apple ID go to https://appleid.apple.com/ and using the "Manage your Apple ID" button, check your account for alternate email addresses. If that email address is present, deleting it will make it available to use for an Apple ID.
Rack your brain for any other Apple IDs you may have used in the past.
Similar Messages
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When I purchased my Mac I bought it with Apps installed, when I go to update them, it says I need to update on a different Apple account. I have only ever had one Apple account, what can I do? The Apps are iPhoto, iMovie, Pages, and Keynote. Thanks for your help. Looking forward to suggestions.
Please take each of the following steps until the problem is resolved.
Step 1
Follow the directions in this support article.
Step 2
Associate your Apple ID with your user account. Then sign in to the App Store with the same ID.
Step 3
Triple-click anywhere in the line below on this page to select it:
/Library/Caches/com.apple.appstore/adoption.plist
Right-click or control-click the line and select
Services ▹ Reveal
from the contextual menu.* A folder may open with a file named "adoption.plist" selected. If it does, move the file to the Trash. You may be prompted for your administrator password. Log out, log back in, and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 4
Contact Mac App Store Customer Service. -
My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address. How do I play the music that I have purchased? My account is current with the new email address.
You may have already done this, but try de-authorizing your computer (through the iTunes:Store menu) and then re-authorizing it.
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How can I activate an old version of Photoshop that I've loaded on my new tablet? The web activation doesn't work, and when I call the number, it says it's not being used anymore. Meanwhile, I'm down to 13 days till it stops working due to not being activated. HELP? I really need to continue using this product for my home business.It works fine not activated but the threat is that it will stop working in 13 more days if I don't get it activated, and none of the activation methods they list seem to work.
The new serial number is to the right of your chosen download.
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I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?
Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso -
I have installed the beta version of 6.1 a month ago and now i cannot open my iphone 5 it needs regestration and when i try to register it says that it couldnt complete and i need to register in the developer what can i do now to reopen my device?
Probably wasn't a good idea to install beta software on a device when you're not a developer.
Apple clearly states that beta software is not to be installed on production devices.
Not really much you can do except wait for iOS 6.1 to be officially released and then install it. -
I am not very computer savy and am hoping one of you can give me an easy fix. I am unable to empty my trash. A window pops up and says, "the trash can't be emptied because it is being used by another task, such as moving or copying an item or emptying trash. Try again when current task is complete." That has been going on for several days. I did discover that my trash contained over 2,000 items. When I tried to empty them this is what happened. I also must have on auto save because everything I've ever worked on is saved.
HELP???Did you by any chance hit Secure Empty Trash? Restart then see if holding down the Option (alt) key while hitting Empty Trash works.
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Hello< I have windows 7, I tried to install the new itunes version, last night 1/30/14, Im getting msvcr80.dll error 7 (windows error 126). Does anyone have a remedy for this? When I try to uninstall the ituned program it says it can't be found and to make sure I have permission to uninstall.
Same problem today. Took five times to reinstall without any error messages. I did the following:
1) Went to the C:\program files (x86)\iTunes and C:\program files\iTunes folders and moved every file ending in .dll to the desktop (even if two files in same location had the same name, just replaced)
2) Restarted computer and still got error message
3) Uninstalled all apple programs possible in the following order......itunes, apples software update, apple mobile device support, bonjour, and apple application support.....all performed using the microsoft control panel
4) put all the .dll files on the desktop in the trash and emptied (this is a step apple support did not recomment in their posted solutions but for a final try I wanted to delete everything apple).
5) Restarted computer.
6) Re-installed itunes from apple website
No error messages during re-install and was able to open shortcut in one try. -
i updated my iphone 4 to ios6 and today it doeasnt let me get out of my activations screen. it says the activation server is unavailabe. i just cant get out of the activation screen and use the apps nor se my phone. help please
And i did it from my iPod
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I'm unable to add the email address for iMessage, that I was using before iOS 7 to my iPhone, because it says that it is "in use by another device," but I have no other devices. How do I resolve this so I can add this email address to my iPhone to send and recieve iMessages?
Sync your iPhone to iTunes, and see if that does the trick. Also you could try a Soft Reset with no Risk to Data. Holding down both the Sleep button and the Home button until the Apple logo appears and then waiting for the Reset to bring you iPhone back to the lock screen. Are you trying to add the email at Settings>Messages>Send and Receive from (2 Addresses) your iPhone number and your email address?
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My hard drive was wiped and when I try reenter my code, it does not let me redownload my creative cloud Student edition.
go here, sign in and retry downloading, Adobe: Creative, marketing, and document management solutions
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'Remote' app requirements are stated as "software version 3.1.3 or later". I am running 4.2.1 and when I try to download it says 4.3 required.
OK, I understand that new versions make use of facilities that come with new versions of IOS, but there is/was a version that runs on 3.1.3 and therefore, I assume 4.2.1. Where can I get the (old) version that runs on my IOS?
The app store seems to ignore all legacy equipment owners, and want me to spend loadsa money to get the latest shiny toy. It probably makes business sense, but I dislike companies that take that approach. This is my first venture into smart phones, and I like the IOS interface, but I'm not sure I can afford the maintenance.The app store seems to ignore all legacy equipment owners, and want me to spend loadsa money to get the latest shiny toy. It probably makes business sense, but I dislike companies that take that approach.
This is standard for Apple. While there is little official mention of the software support lifespan for equipment, typical support has been about 4-5 years for computers. It strikes me that newer items, especially mobile devices, are not built as sturdily nor do they have the hardware upgrade capabilities required to keep up with newer systems. When we bought an iPhone 4S we were told by the person in the store we'd probably be looking at a newer model in two years. The iPhone 3G could be anywhere from 2 to 4 years old, putting it well into.
As for app availability, Apple typically pulls old software versions from its site when new versions appear. If it is a non-Apple app then I guess it is up to the vendor. It is indeed tiresome but it is not at all unusual. Since I only ever run used Macs, I download current versions even though my computer won't run them, stick them on a hard drive, then I have them when I upgrade to a newer used computer. If you run older equipment you have to learn a different mode of operation to exist with the Apple 'new and innovative' but 'forget about the old' philosophy. -
Hi, was very surprised when I received a text message saying that $4.99 was charged on my credit card from the App store. I couldn't sleep at all because this wasn't expected at all. I downloaded the app through my.....
itunes after the upgrade to the doeseo deureksyeon application updates are not going well for pre-application has been turned off twice, so update hwanbulhaeju should not send money!
Please also check and application! Update what's wrong!! You do!
$10.87 !!!!!
You do!This is a user to user forum: you aren't talking to Apple here, and no-one on here can help you. You need to contact Support. Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column. In the third column click 'Purchases, Billing & Redemption' and proceed from there.
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I bought a app on the App Store and when I try to download it says "you have already purchased this all, it will download now with no additional charge"
I had same problem. All that was next to app was the cloud icon (ie.not 'open') and kept getting same message when trying to download. I found this fix on another discussion that worked wonderfully for me. The guy who found this deserves credit:
1) Open iTunes and go to the iTunes Store
2) Click on your account ID in the upper left-hand side of the window and select account from the drop-down
3) You may have to enter your password, but will then be shown the Account Information screen
4) Look at the top of this screen for a section indicating you have a pending download and click download
5) Either install via sync or on your device itself
I just re-clicked on the cloud in the app-store on the device and it finally worked! It must have been in some sort of app-limbo. -
i used time machine to reinstall all products on a new imac machine. everything seems to be installed but when i open aperture it asks for my serial # and when i put it in it says that is your upgrade serial.. we want the original serial #. that box is long gone, how do i find that serial #
If you cannot find your original serial number, you will have to contact Apple with a proof of purchase, see these links:
Pro Application Replacement Serial Numbers: http://support.apple.com/kb/HT1861
Troubleshooting Professional Application Serial Numbers: http://support.apple.com/kb/TS2005
Regards
Léonie
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