Someone accesed my account and used $30 credit in my itunes account.  how do i report to customer service?

help

Go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.

Similar Messages

  • I entered calculates hands and more than one account and used a credit card please raise security measure for Visa card and thank you

    I entered calculates hands and more than one account and used a credit card please raise security measure for Visa card and thank you

    Hi Eva B.,
    Please refer to the help document below:
    Adobe Store | Online order and payment FAQ
    Regards,
    Sheena

  • Someone hacked into my account and spent my gift voucher!!! How do I report this???

    Someone hacked into my account and spent my gift voucher!!! How do I report this???
    They purchased Kingdom Conquest for the iphone and I don't even have an iphone!!!!

    This is sooooo frustrating! I had $30 of credit in my itunes account and some a**hole chinese company stole it last night.  I am getting married next June and was going to use those credits for some of my wedding reception songs! Fkkers!
    Dear Wendy Ott,
    Your Apple ID, [email protected], was just used to download 胡莱三国 for iPad from the App Store on a computer or device that had not previously been associated with that Apple ID.
    If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
    If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
    Regards,
    Apple
    From Pay Pal (for the tax on the item, I only had $30 in credit in my itunes account):
    Receipt for Your Payment to iTunes Store
    X
    InboxX
    Reply |[email protected] [email protected] to me
    show details 4:21 AM (3 hours ago)
    Nov 6, 2011 02:21:00 PST
    Transaction ID: 2SH3797727406781Y
    Hello Wendy Ott,
    You sent a payment of $2.13 USD to iTunes Store
    ([email protected])
    It may take a few moments for this transaction to appear in your account.
    Merchant
    iTunes Store
    [email protected]
    Instructions to merchant
    M1KHQB2BW3: Gift
    DescriptionAmount
    iTunes Store purchases.$2.13 USD
    Subtotal$2.13 USD
    Total$2.13 USD
    Payment$2.13 USD
    Payment sent to [email protected]
    Receipt ID: B-8RU38135GB312133E
    I HAVE SENT AN EMAIL TO ITUNES (nice they dont have a phone number to call) AND I AM HOPING I CAN GET MY CREDIT BACK SINCE IT WAS CLEARLY A CREDIT AND NOT A CREDIT CARD USED. 
    UGH **** ME OFFFFF!

  • Using a credit in an itunes account

    When I purchase an app in the store it prompts me to use a credit card instead of using the credit from the itunes card that I loaded into my account.  It will work on two of my ipads but not a third.

    Try a reset. Hold the home and power buttons at the same time until the Apple logo appears.

  • I lost my phone, but someone might took it and used my apple id, then how should i, erase all my application, and i don't have a iCloud.

    i lost my phone, but someone might took it and used my apple id, then how should i, erase all my application, and i don't have a iCloud.

    http://support.apple.com/kb/ht2526

  • When I turned off Find my iPhone, Apple sent me an email saying: I got an email from Apple saying: your Apple ID and password will no longer be required for someone to erase, reactivate, and use your iPhone. I don't understand!

    I just turned off Find my iPhone after hearing about the hacking in Australia.  I got an email from Apple saying:  your Apple ID and password will no longer be required for someone to erase, reactivate, and use your iPhone.  Does this mean that anyone can have access to my iPhone?  I still have to put my passcode in.

    What that means is the activation lock does not operate if you did what you said you did. Bottom line, turn it back on. That will then require anyone trying to use the device to have yoru Apple ID and password.
    Barry

  • HT4059 Can I download a kindle version of a book and use it on an IPad, if so, how?

    Can I download a kindle version of a book and use it on an IPad, if so, how?

    You can, there is a Kindle app in the app store - you might want to check that the app is available in your country's app store before you buy the book (ebooks tend to have digital rights management on them which tie them to the store's own apps, so kindle ebooks can only be read in Kindle ereaders and apps).
    Kindle app : https://itunes.apple.com/us/app/kindle-read-books-magazines/id302584613?mt=8
    Kindle for iOS devices help page
    You should be able to link the Kindle app to your Amazon account and download the book directly within the app

  • HT3702 cannot use my credit card on iTunes store

    i try to use my Credit card on itunes store but itunes store cannot provide my CC

    Try a different Credit Card or Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Is there a way to sign up on iTunes Match using your credit from the iTunes store? I don't carry a C.C.

    I dont carry a C.C. and im wondering if there was a way to subscribe to iTunes Match using my credit on the iTunes store. Anyone have any info?

    I believe the answer is no, although if you were able to visit an Apple store you might be able to work something out there.  You can use credit I think, but the problem is they still need a credit card number on file to process the purchase.

  • HT201272 I have digital copies of movies on my itunes at home and used cloud to download on itunes at work but can t find them

    I have digital copies of movies on my itunes at home and used cloud to download on itunes at work but can t find them

    Are they gone completely from the computer, or just no longer in the library? Check your movie media folder.
    If your'e in the USA you can download some movies a second time, but not all (studio dependent).  You should always back up all media.

  • I have bought a new airport express and using it with my macbook (iTunes 10.2.2). I have joined an existing network for internet in my home and with that i am trying to play the music via itunes but there is audio dropouts every 60 secs or so. any soln ?

    I have bought a new airport express and using it with my macbook (iTunes 10.2.2). I have joined an existing wireless network for internet in my home and with that i am trying to play the music via itunes but there is audio dropouts every 60 secs or so. I am using a set of speakers from kenwood connected to the airport express. The operating system on my macbook is mac os X 10.5.8. i am sure it is not a problem of streaming music online because i have even tried playing music which are stored in my macbook.
    Is there any problem with the setting in itunes or quicktime ? Kindly reply...... I am waiting for your valuable suggestion.
    Thank you a lot in advance.

    I am shocked to have found this same AX audio dropout problem starting TODAY, every few seconds the audio just drops for a couple seconds and then resumes:  Latest software versions of everything.  No iPad, iPhone or Touch.  Internet hardwired to D-Link DES1105 (1000baseT Switch) hardwired to new 80211N AX, AX optical to stereo, AX Wi-Fi internet to basic 1st-gen MacBook operating at 80211G, and an older 'G' AX extender at the far end of the house, away from all this.  The MacBook streaming iTunes is usually 12 feet from AX.  I've used this setup for years of trouble-free AirTunes / Airplay until today.  Today I also found 2 very reliable fixes and 1 way to force a dropout, but first, I read some posts and tried ALL following settings one-at-a-time and restored them ALL because NONE of them helped:  Turned off IPV6.  Streamed to multiple speakers 'Computer' and 'AX' (restored to just AX).  Turned off 'Ask to Join new (WiFi) Networks'.  Turned off Bluetooth (can't live without Magic Trackpad, so glad that wasn't it).  Here's my discoveries:  Lo and behold, each time I click the Airport icon in the Menu (you know it shows you've got 4 bars from AX) when the status switches to 'Looking for Networks' for a second it CAUSES the AX audio to drop out for a couple seconds (it never did that before today.)  iTunes still playing, streaming, AX laser still lit, but the 'PCM' light on stereo and the sound GOES OUT EVERY time I click the Airport icon in the menubar, just like the regular, annoying dropouts.  So, to reduce traffic I quit Safari (3 tabs, no streaming, just Gmail, Google, and Netflix browsing).  Lo and behold, the dropouts stopped altogether.  No other Web apps going (not iTunes Store, Genius, Ping, nothing), so I launched Chrome to the same 3 tabs and the dropouts HAVE NOT RETURNED.  That's right, not only did simply QUITTING SAFARI cure it, and Chrome doesn't contribute to it, but I can demonstrate it just by forcing my Airport to re-scan.  Works for me, written using Chrome.  The other reliable fix is to hardwire MacBook to the Switch.  This is obviously not ideal, but Airplay audio doesn't drop out over Ethernet.  Also, in all my tests, it made no difference whether iTunes did the streaming, or Airfoil did.

  • I've got a new laptop, a macbook air. I used to have a pc laptop and i want to transfer my itunes but how do it do that?

    I've got a new laptop, a macbook air. I used to have a pc laptop and i want to transfer my itunes but how do it do that?

    iTunes- How to move the library to an EHD. Transfer library to the /Music/ folder on the Mac.
    MacWorld - Move an iTunes library from a Windows PC to a Mac

  • My apple tv is not working, the only thing showing up on the screen is the apple box with a white usb cord connected to it under the hdmi plug in and next to it is an iTunes sign- how do i fix my apple tv?

    my apple tv is not working, the only thing showing up on the screen is the apple box with a white usb cord connected to it under the hdmi plug in and next to it is an iTunes sign- how do i fix my apple tv?

    Restore.

  • I have purchased and downloaded some TV Shows through iTunes. How can I watch them on my iPad without an internet connection?

    I have purchased and downloaded some TV Shows through iTunes. How can I watch them on my iPad without an internet connection?

    Demo the same thing happened to me.  I purchased a seasons pass for Sons of Anarchy Season 6 and I've got the eposides on my IPad but Airplay won't allow me to watch the episodes without an internet connection or WiFi.  Is there anything else I can do so that I can watch these eposides without an internet or wifi connections?

  • I just clean installed maverick on my computer and I have nothing in my iTunes library, how can I get back all the music I have bought?

    I just clean installed maverick on my computer and I have nothing in my iTunes library, how can I get back all the music I have bought?

    From your backups. By doing a clean install you erased your startup volume. You may have installed OS X, but your personal software was erased. You can restore from backups if your have them. If not, then you've lost it all, permanently.

Maybe you are looking for