Someone accessed my account and purchased an app using my credit card. Can I cancel the purchase and charge to the card?
Someone accessed my account and purchased an app using my credit card. Can I cancel the purchase and charge to the card?
Change your password.
Alert your credit card company. Discuss reimbursemetn with them.
You can let itunes support know by clicking Support at the top of this page and then clicking the link under Contact Us.
Similar Messages
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My new apps have changed to try within creative cloud; and my installed apps will not authenticate. I recently canceled one subscription and replaced it with another. Can you please look at it and correct?
Solution for Windows 8.1: Locate the C:\Users\USER\AppData\Local\Adobe\OOBE folder. Log out of Creative Cloud and from Task Manager end task for Creative Cloud. From the OOBE folder delete ALL files. Do not delete folders (com.adobe.accc.apps & com.adobe.accc.home). When complete, restart Creative Cloud and log in with ID and Password.
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How can delete my account balance of 1.02$ (from gift card) since I want to purchase new apps/items with my credit card. I can't use it anymore since I no longer have the code(lost it) and when I use my credit card, it always mention that I need to redeem the 1.02$ first before I can change to another form of payment
Click here and request assistance.
(66529) -
My dad and I shared an iTunes account for years and now I'm getting my own, how can I keep my music and apps? I'm worried that I won't have any ability to access my apps and music. We have our itunes separated on different computers, so I have all of my stuff separated from his, but I don't know how to put them in my new account.
Well... there really isn't any fully legal way to do this.
The simplest solution is to continue sharing the same iTunes purchasing acct, but create different ones for iCloud (assuming that's why you needed to do the split).
Slightly less kosher: Burn AUDIO CD's, of the music then copy them back to your new account.
BE sure to do this from original acount, To keep the music info, you'll copy over the CDDB file (in prefs somewhere) - since this maintains the data of CDs that you've had in library.... (it isn't carried over onto a user created CD.)
There's also -
My IPOD is already synced to iTunes. My friend just acquired an iPhone and he wants to purchase an app through my iTunes. Can he use my iTunes to install the app to his iPhone without screwing up my IPOD information already on my iTunes? Also, how does he install ONLY that app on his iPhone without syncing my music also? I haven't done this before with just an app. Thanks.
Since you and your friend aren't married or in the same household (I assume you wouldn't have referred to this person as "my friend" otherwise), what you want to do is not permitted by the terms of use of the iTunes Store.
Your friend should create his own Apple ID. He can use your computer; just have him log into your computer with a user account you create just for him, not your own user account. Doing it that way is almost like having your friend use a different computer, since both Mac OS X and recent versions of Windows do a pretty good job of segregating the data of multiple user accounts.
He can then purchase the app using iTunes and sync it to his iPhone. When he's done, he should log out of your computer.
However, be aware that there is no reason to purchase an app using iTunes on a computer and to then sync it to the iPhone. Your friend can use the App Store app that's installed on the iPhone by default in order to download and install any app he likes from the iTunes App Store. -
I need to purchase an app using a different credit card than the one on my account how do I do it
I need to purchase an app using a different credit card than the one on my account how do I do it?
Hello Dylanshopes,
It sounds like you would like to use different payment info than what is currently associated with your account. This article will help you change that information named:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
Thank you for using Apple Support Communities.
Cheers,
Sterling -
Purchase an app using my account balance
can not purchase an app using balance in my account instead of using my credit card. Please advise. Thanks.
Why can't you? Please provide more information - we can't see what's happening on your device....
Cheers,
GB -
My OS is 10.9.3.I've been working on a document in Pages 4.3. Now is says I can not open the document unless I upgrade to Pages 5.2. The Pages 5.2 page in the App store says "installed" nor can I find a "purchase" or "install" button. How do I get Pages 5.2?
If you have already updated to Pages 5.2 on your Mac, you may be trying to open the file with a previous version of Pages. If this is the case, you have two versions of Pages on your Mac & are trying to open Pages 5 documents with Pages 4. Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there then right-click on the Dock icon & select Options > Keep in Dock.
Installing new versions of iWork has never replaced existing versions. This is nothing new. The only thing new is that the '09 apps are moved to an iWork '09 folder if they were purchased from the Mac App Store. If they were installed from disk they should already be in a separate folder in Applications. -
TS1702 I purchased an app with my credit card now I'm unable to get anymore apps. Any suggestions?
I purchased an app with my credit card now I'm unable to get anymore apps. Any suggestions?
You haven't been making in-app purchases within the app, and nobody else has access to your account or iPhone and might be playing the game ? You can turn off in-app purchases on your phone via Settings > General > Restrictions. Don't know what you mean by 'why does itunes keep the available for other customers'
Is this how you've been contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption ? -
HT201304 How can I purchase an app without a credit card?
How can I purchase an app without a credit card?
http://support.apple.com/kb/HT5552
When you create an Apple ID for any of these stores, you will need to provide a payment method for purchases. The available payment methods vary by country, but typically you can use:
Credit cards
iTunes Cards
iTunes Store Gift Certificates
Content Codes
Store credit (including Allowance Account balances)
ClickandBuy
PayPal
In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros. -
when I try to purchase an app using my iphone it asks me for a password for the wrong email address. How do I reset my iphone to show the correct email address/apple ID
Thanks for your reply. Having read through relevant topics it suggests that if I sync my iphone with the correct account on my pc it should use that one thereafter. i will try both.
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When I try and download an app, I get a message "MZCommerce.CreditBalanceMismatch.Mobile_message". This is even for free apps, and I do have plenty of credit. Can anyone help please?
With a standard account you need a valid payment method even for free apps.
From the message it sound like there is something wrong with your account or some of the information you entered in the account is not correct.. Verify that the information is correct and then if still problem contact iTunes.
Contact iTunes -
Can someone access my email through iCloud if they used to have access to my email?
Can someone access my email through iCloud if they used to have access to my email?
Your question is not clear. If it is a Yahoo email account, then where does iCloud come into the picture? Or do you mean you are using the yahoo.com email address as your Apple ID? These are entirely different things. The Yahoo email account is not in any way related to the Apple ID that is using that email address as the Apple ID.
Cheers,
GB -
My wife and I want to use different credit cards to pay for personal purchased will being part of a family share.. How is that possible?
Ricki46,
Thank you for allowing me to clarify. As it says in that article:
"When you initiate a new purchase, it will be billed directly to the family organizer's account, unless you have gift or store credit."
These are the only current billing options in Family Sharing. Using a second credit card is not currently an option.
If you need further clarification, you can use one of the other support options here: https://getsupport.apple.com/GetproductgroupList.action
Regards,
Jeff D. -
I recently purchsed Black Hawk Down but can not find it anywhere in my purchase history and have cant seem to find where i can download it again without being charged? Please Help!
Hi..
Check your debit or credit card account to see if the transaction went through, or if you purchased from the balance of a redeemed gift card, see if the amount of purchase was deducted.
Account Home - Apple Store (U.S.)
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