Someone bought things with my account and that wasn't me, what to do?

My credid card bill came and it has $70 of things I didn't but on itunes, someone used my account to buy those things, what to do?

Have you tried (re)installing Silverlight?
https://help.netflix.com/en/node/2086
If that doesn't/didn't work, try clearing history and website data (in Safari: check the History menu and scroll all the way down).

Similar Messages

  • I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that

    I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?

    Dear Katty,
    Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
    https://discussions.apple.com/thread/3374419?start=0&tstart=0
    https://discussions.apple.com/message/16628399#16628399
    Do you have an idea of how can I solve this problem?
    Thank you very much again.
    Best regards,
    Alfonso

  • I bought Lightroom 3 or 4, can't remember which, as an online download. I then upgraded to 5 with a CD. I registered the upgrade on my Adobe account and that's where the serial number is. I just bought a new iMac and am trying to install Lightroom. The sy

    I bought Lightroom 3 or 4, can't remember which, as an online download. I then upgraded to 5 with a CD. I registered the upgrade on my Adobe account and that's where the serial number is. I just bought a new iMac and am trying to install Lightroom. The system is asking for my original serial number which I don't have. The point is. If I have the upgrade registered with my Adobe account, shouldn't that be proof that an earlier version was on my computer??? I'm really stuck. Need some advice! Thanks
    Linda

    Hi John,
    Thanks for your response, but if you read my first mail, it's the original serial number that I don't have. I bought the original LR as download and have misplaced the serial number. Is there any way to find it???
    Linda

  • I think someone bought intunes merchandise with my account. How can I see what they bought to make sure?

    Is anyone here?
    I think someone bought intunes merchandise with my account. How can I see what they bought to make sure?

    There are fellow users here, you aren't talking to Apple on these forums.  You can check the purchase history on your account via the Store > View My Account menu option on your computer's iTunes - not sure whether that shows in-app purchases as I've never made any.  You can also check to see if you have any auto-renewing subscriptions .  If you don't recognise the charge and you haven't added or changed your credit card details (when you do then a temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 How on earth did someone hack into my iTunes account and charge my visa/debit card? I didn't know until I got my bank statement with a fake phone # to call iTunes has this happened to anyone else?

    How on earth does someone hack into my iTunes account and charge my visa/debit card? I got no emails from iTunes, so I know it's not them. This has happened twice to me and it's after I take out my credit information. I found out because of a bounced check, plus my bank statement had all the charges on it. They start small with just a few dollars but they do it every day sometimes twice a day. Then next to where they tell you who charged it, it says iTunes with a bogus phone# to call? In total they stole $224 from me. I was lucky my bank refunded the money stollen. Has this happened to anyone else?

    People get their accounts hacked all the time. It's unfortunate, but true. To prevent this in the future, you need to:
    - choose a good password, with a mix of upper and lowercase letter and numbers, that someone wouldn't be able to guess by stalking you on social media sites
    - be aware of surroundings when entering a password, to be sure nobody's looking over your shoulder
    - be cautious of what you do on open wifi networks (ie, networks that do not require a password to join)
    - use a different password on each site
    - use a password manager so you don't have to remember all those different passwords

  • I have an Iphone 5s with an account icloud that isn't an iCloud id, why? I cannot remove and the mail that names id doesn't exist anymore; what can I do?

    I have an Iphone 5s with an account icloud that isn't an iCloud id, why? I cannot remove and the mail that names id doesn't exist anymore; what can I do?

    Welcome to the Apple community.
    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.
    This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18

  • HT1725 What if I download music from my friends computer with his account and there's a song that shows up in my music library but I can't play it because it didn't finish downloading. What can I do to finish downloading it ?

    What if I download music from my friends computer with his account and there's a song that shows up in my music library but I can't play it because it didn't finish downloading. What can I do to finish downloading it ?

    You're right, it would have been covered under warranty. But because of the user damage, chances are there's a 200-something dollar fee . If you explain to them that it had a defect previously, they might replace it for you at no charge. **MIGHT**. But they would have to believe that it had a defect previously.

  • I recently updated my primary email address associated with my Apple ID account. When I go to App store on my iPad it still tries to login to the App store using the old email address I had associated with the account, and naturally my password doesn

    I recently updated my primary email address associated with my Apple ID account.
    Now when I go to App store on my iPad it still tries to login to the App store using the old email address I had associated with the account, and naturally my password doesn't work. I can't figure out how to tell my iPad to login using the updated email address.
    So in effect I'm locked out of the app store and I currently have 26 updates waiting.
    I've tried disconnecting and reconnecting my IPad to iCloud with no luck.. However I cloud happens to show the correct/updated email address.
    Does anyone know how to resolve this?
    Thanks

    Did you change the email for the Apple ID or did you create a new Apple ID? A new Apple ID cannot be used with content that was bought using a different Apple ID.
    Changing the email address you use for your Apple ID -
    http://support.apple.com/kb/HT5621

  • We have a corporate iPad in our auto showroom to show guests how to use features on their vehicles. Someone locked it with their account. It was not an employee. How can I get in? I did a restore of the software already?

    We have a corporate iPad in our auto showroom to show guests how to use features on their vehicles. Someone locked it with their account. It was not an employee. How can I get in? I did a restore of the software already?

    Gather up the proof that the dealership is the original purchaser of the iPad,
    and take the iPad & that proof to a physical Apple store for possible assistance.
    It is highly suggested that you make a genius bar appointment to avoid delay
    at the store:
    Make a Genius Bar Reservation
    http://www.apple.com/retail/geniusbar/
    If no Apple store close by, get the information mentioned above and contact
    Apple Contact Us for assistance.
    Once the problem is resolved, you may wish it use Guided Access to limit
    what customers can do with the iPad.
         iOS: About Guided Access - Apple Support

  • HT201493 How can I add my daughter to Find my friends when we have the same itunes account and that's how they make us log in?

    How can I add my daughter to Find my friends when we have the same itunes account and that's how they make us log in?

    1) You asked "Does she need to reconnect to that itunes/computer and if so what do we need to do to remove this folder of pics from her ipod?" Yes, you have to connect the iPod to that computer and go to the Photos pane for the iPod in iTunes and uncheck sync photos and the click on synce/apply. In the future do not check sync photos.
    iOS and iPod: Syncing photos using iTunes
    2)
    Create a NEW account for using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
    Then on the iPod go to
    - Settings>Messages>Send and receive and sign out your ID and sign into hers. Make sure that only her ID email address is listed.
    - Settings>FaceTime sign out of your ID and sign into hers. Make sure that under You can be reached at only her ID email address is listed
    - Settings>iCloud and sign out and sign in with hers
    Contnue to use the commpn ID/account for Settings>iTunes and App stores.

  • Someone has hacked into my account and sending emails (iCloud) pretending to be me.  I've changed my icloud password.  Do i need to do anything elase?

    Someone has hacked into my account and sending emails (iCloud) pretending to be me.  I've changed my icloud password.  Do i need to do anything else?

    You should consider enabling two-factor verification on your Apple ID, to further protect it. Without doing that, it's entirely possible that a hacker who gains access to your account in the future could take control of your Apple ID away from you entirely.
    You also should consider whether any confidential information might be stored in iCloud. If you have made the mistake of putting a list of passwords in the Notes app, for example, that list should be considered compromised, and all passwords should be changed (and removed from the Notes app).
    If you used the same password as your old iCloud password for other accounts, you need to change the password on all those accounts.
    You should also alert your contacts that your e-mail was compromised, so that they are cautious about trusting any attachments supposedly coming from you. Keep in mind that the spammer can continue to "spoof" your e-mail address on the From line of new e-mail messages, even without access to your e-mail account.

  • I cant update my mac twitter app because it says i bought it with an apple id that i have never seen before. How do i update it?

    I cant update my mac twitter app because it says i bought it with an apple id that i have never seen before. How do i update it?

    Hi,
    Your best bet at this point then is to contact iTunes Support and get them to straighten this out for you:
    https://expresslane.apple.com/Issues.action
    Select the options that best apply to your issue. You will have a chance to provide a written description before you submit. iTunes Support will get back to you via email, usually within 24 hours. Be sure to check your Junk/Spam email folder if you don't hear back by then.
    They should be able to sort it out for you...
    Good luck!
    Cheers,
    GB

  • Around the end of the month I get an alert saying I am nearing the maximum minutes the plan allows.  I check my account and that simply is not the case.  Sure would like to talk to a live human being.

    Around the end of the month I get an alert saying I am nearing the maximum minutes the plan allows.  I check my account and that simply is not the case.  Sure would like to talk to a live human being.

    It's Verizon rounding up and a reminder to refill or pay.  They do this with data too.  It isn't just lag in reporting, it's just the way Vzw does this.  A lot of customers don't watch their usage and just go with the alerts as a measuring tool, and Verizon knows it.

  • My daughter register her ipod with my account and now all my contacts are gone?

    my daughter register her ipod with my account and now all my contacts are gone and I have her contacts in my iphone I need my contacts back!!

    If you are sharing the same iCloud account your data will be merged.  Then if she deleted your contacts from her device, they would have been deleted from yours too.
    The first thing to do is migrate your daughter's iPod to her own iCloud account (you can continue to share the same iTunes ID; it does not need to be the same as the ID you use for iCloud).  To do this, start by saving any photo stream photos she wants to keep to her camera roll (unless already there) by opening her my photo stream album, tapping Select, tap the photos, tap the share icon (box with upward pointing arrow), then tap Save to Camera Roll. Then go to Settings>iCloud, tap Delete Account (which only deletes it from this device, not from iCloud), choose Keep on My iDevice and provide the password to turn off Find My iPhone.  Then sign back in with a different Apple ID to create her new account and choose Merge to upload your data.
    Once she is on her own account, you may be able to recover your contacts from your iCloud backup by following these steps: https://discussions.apple.com/docs/DOC-4841.

  • Restore wrong backup on my iphone and it locked with icloud account and i can't get the password, any help?

    restore wrong backup on my iphone and it locked with icloud account and i can't get the password, any help?

    Hello Hoppayoppa
    You would need to have the owner of that iCloud account to turn off. It can be done without them there. Check out the article below for more information. After that is done, you can put the correct backup on your iPhone.
    Find My iPhone Activation Lock: Removing a device from a previous owner’s account
    http://support.apple.com/kb/TS4515
    Regards,
    -Norm G.

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