Someone can't download an email attachment at their end

I am trying to send six pages of writing to friends in the US and France. Someone in the US had downloaded successfully. The others can't. I use Firefox and am on Windows 7. Any idea of how to sort this out please?

Not really a Firefox support issue, Firefox doesn't '''''do''''' email. More like a webmail portal or email client problem.
1. What file format is that attachment? <br />
Maybe those people don't have the file associations for that file type set correctly in their browser. Or they don't have the correct plugin installed for that file type to be able to open the correct program to view that file or to have that file open in a Firefox tab using the correct plugin.
2. Have those individuals with that problem tried to right-click that attachment and use '''Save Link As...''' in Firefox? Or are they using a different browser? In IE that would be '''''Save Target'''''. <br />
Then they can open that file file with the correct program using File > Open File... from within that program.

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