Someone changed my mother's adminstrative password.  Now she can't update software or make changes.  How do you work around that?

Someone changed my mother's administrative password, and that person can't remember what he changed it to.  How do I work around this? 

You have to get the install disc that came with the computer and boot to it.
Put the cd in and restart the computer. Hold down the C key and it will bo into the installer.
Once in you can click on the top menu and select reset password. Click the user and reset the password.

Similar Messages

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    I recently changed my email address at the online iTunes website. Now I can't update my apps because the log-in shows the old email address, but won't accept the old password. How do I fix this?

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
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    It is a company phone, don't mess with it unless you get authorization from the company. The activation, and I suspect Find My Phone are all tied to the company for a reason. Unless of course you don't value your job.

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    B-rock

  • Had to change my password, than i can not update the software since you have not owned the jajor version of this software. What does this mean?

    I could not log into itunes because it said need correct password. So i changed my password and not i can not update my apps. It is like i set up a different account.  the message i receive now is " can not update this software since you have not owned the major version of this software" I do not know what to do. please help.

    I already fixed mine, i used my other apple id to resume its update

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    I upgraded my macbookpro hard drive to 1 TB then migrated my files from time machine. I'm now locked out of the computer because the password is not the same as my usual one and one that was years old and not retreivable. How do I work around this?

    Whether or not you are able to recover the data off the drive yourself will depend on if the drive suffered any impact damage in the crash. You can buy USB SATA or IDE adapters (Intel and almost all G5 use SATA) that will let you connect your hard drive to a computer (like a flash drive) to see if you can recover the data. If the drive has suffered physical damage if may not mount.
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  • TS2446 I had to reset my apple ID password now I can't log onto any of my apps, I have done all these steps same msg access disabled , How do I fix this...

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    Hi,
    Instead of using Adobe Reader try to convert your files through Export PDF.
    Kindly refer to this link :https://cloud.acrobat.com/exportpdf
    Please let us know if you require further assistance.
    Regards,
    Florence

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    See  >  Change your iTunes Store country
    Here  >  http://support.apple.com/kb/HT1311
    If necessary Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

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